Del Toyota - Service Center

Routine service and PA State Inspection Routine service, oil change, tire rotation checking levels and PA inspection all done at competitive cost and convenient to me. A short wait at the de Routine service, oil change, tire rotation checking levels and PA inspection all done at competitive cost and convenient to me. A short wait at the dealership in a comfortable area stocked with coffee & snack food. More

Car inspection The quality of work was great, but the time it took was ridiculous... I had an appointment at 9am to get my car inspected, they informed when I dropp The quality of work was great, but the time it took was ridiculous... I had an appointment at 9am to get my car inspected, they informed when I dropped my car off it should be done by 4pm - not sure why it would take so long... They said "they would call me when it was done", never rec'd a phone call, I went down to pick it up at 3:30pm... More

Waited 3 hours for brake pads to be installed I usually have a great experience with the Dell Toyota service department. This last visit I was there for over 3 hours to have brake pads installed.. I usually have a great experience with the Dell Toyota service department. This last visit I was there for over 3 hours to have brake pads installed.. I was also there to have a nail pulled from my tire the next day the tire was flat again after they claim they fixed it. More

Service I felt robbed. Service was way over priced. You lost me on that one and makes me question the previous service. I was very, very, very, very disappoin I felt robbed. Service was way over priced. You lost me on that one and makes me question the previous service. I was very, very, very, very disappointed. More

Tire issue Brent was very helpful in reviewing my warranty for the tored on my car and quickly got a new tire and replaced it. I will not let anyone else work on Brent was very helpful in reviewing my warranty for the tored on my car and quickly got a new tire and replaced it. I will not let anyone else work on my car. More

Tried to charge add ons Car is less then 2 yrs old. Service team told me the battery was corroded When I checked it was brand new and I had it tested at pep boys it was pe Car is less then 2 yrs old. Service team told me the battery was corroded When I checked it was brand new and I had it tested at pep boys it was perfect More

Service dept followed up to say repair parts had arrived so my appointment could go forward (Jerry) car was delivered within the time estimated to me. dept followed up to say repair parts had arrived so my appointment could go forward (Jerry) car was delivered within the time estimated to me. More

Awesome Prompt and excellent work. Clean area all around and good snacks. Friendly and service had a good experience as always. I will recommend dealership Prompt and excellent work. Clean area all around and good snacks. Friendly and service had a good experience as always. I will recommend dealership to any one looking for a good car and amazing service More

Thank you! The last thing myself and husband were planning to do this year was purchase new vehicles. We just had a baby and I was just returning to work after a The last thing myself and husband were planning to do this year was purchase new vehicles. We just had a baby and I was just returning to work after a lengthy maternity leave, but when a freak flood happened in our area and both our cars were totaled we didn’t have much of a choice! Knowing the salesman that helped us personally wasn’t just what gave us a wonderful experience. The entire time we were there everyone that worked there was just so incredibly friendly and helpful it made us so comfortable and relieved that we could really put our trust in them and that they would take care of us & they truly did! We went in to purchase one car and left with two which goes to show really how helpful and great they were! Thank you from the bottom of our hearts! More

Miscommunication over replacing a radio Normally my husband and I have a great experience with the service center here. Our latest visit, however was filled with a lot of miscommunication. M Normally my husband and I have a great experience with the service center here. Our latest visit, however was filled with a lot of miscommunication. My husband scheduled an appointment for an oil change and to replace his radio. The service rep gave my husband a quote, to which my husband agreed. The day of the appointment, however, we dropped off our vehicle and got a call 2 hours later confirming that the radio needed to be replaced and that one could be ordered. My husband explained that he'd already had this conversation when he scheduled the appointment and thought one had already been ordered. The rep then explained that they are not able to order something like a radio without prepayment. So when my husband went back to pick up our vehicle he tried to prepay for the radio and reschedule for installation. The clerk he spoke with this time said prepayment is not required. Overall we were thoroughly confused since we were being told different things from different service reps/clerks. This whole experience, and the need for 2 visits instead of 1, could have been avoided with better communication. More