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Del Toyota - Service Center

Thorndale, PA

4.4
1,619 Reviews

1,619 Reviews of Del Toyota - Service Center

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March 03, 2019

Great Service for over 27 years I have been bringing my vehicles to Del Toyota for over 27 years. I wouldn’t go any where else. They are like family. They do high quality work and More

by bpavelik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat in Service
Mar 03, 2019 -

Del Toyota responded

Thank you so much for taking the time to share your kind words about your experience at Del Toyota! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 01, 2019

Overall not bad. Waited much longer than expected. I had my ‘19 corolla hatchback in for the 5,000 mi first service. I had scheduled as a waiting appointment the day I took delivery of the car and conf More

by JIMBURNS78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Cartagena
Mar 03, 2019 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 28, 2019

Check up 5000mil they explained to me about the service of the car the type of recommended oil that uses the car we were satisfied I recommend the service More

by MAKIMENESIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Pichardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Feb 28, 2019 -

Del Toyota responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 28, 2019

Just okay Everything was fine until the service tech gave me the bill at the end and "reviewed" it with me. He wasn't in the least bit interested in communicat More

by JEANSP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I don;t know who!
Feb 28, 2019 -

Del Toyota responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 25, 2019

Easy, Friendly, Fast Pat Solomon is the best. She is knowledgable, friendly and efficient. Work was done in much less time than anticipated. Problems I pointed out were de More

by Ryang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
Feb 25, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Pat was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 25, 2019

Disengaged service writer I was in for my first service and was happy to have it included. After two inquiries the only response recieved was "you'll need another appointment f More

by TacoNope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure
Feb 25, 2019 -

Del Toyota responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 24, 2019

Great service every time Always easy is it a deal with easy prices. Mike and Dominic are always great to deal with. The rest of the service team is right on par. More

by KPINKY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic and his team are always fantastic, Mike Naegele
Feb 24, 2019 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 23, 2019

Tire replacement Everyone was very friendly even though I did not purchase my vehicle there. Had my tire shred out within a mile from there so it was an emergency sit More

by TRACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Feb 24, 2019 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 22, 2019

Inspection My car was in for inspection. Waited while it was being inspected. Wait time wasn’t bad and enjoyed a hot dog & soda from Del while I waited. Couldn’t More

by MGPRATICO1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Feb 24, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 21, 2019

This is my second review Already submitted a review. Brought my tundra to have upholstery cleaned but stain did not come out and no one told me this. Expensive upholstery sp More

by Hidden River
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not have the name so I guessed, Mike Naegele
Feb 21, 2019 -

Del Toyota responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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