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Del Toyota - Service Center

Thorndale, PA

4.4
1,603 Reviews

1,603 Reviews of Del Toyota - Service Center

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February 10, 2019

Incomplete Had two issues that were not resolved and there was no follow up after the appointment. They did not remove the sentinel error as requested and the au More

by MER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No recall the name
Feb 10, 2019 -

Del Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 08, 2019

Great service! I was able to schedule an appointment quickly and they got the work done in a timely manner as well. I’m especially fond of their Service to drive yo More

by KathiWikson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack, Mike Naegele
Feb 10, 2019 -

Del Toyota responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 05, 2019

Hybrid master alarm Bought my Prius in and car have the Master alarm light on. On first visit, no one checked the hybrid battery and I spent up to $700 on brakes & rotors More

by Gkschuxk62
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Feb 05, 2019 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 05, 2019

Seat heaters I bought a new RAV4 that did not have heated seats, so I had them installed. Only took one day, they work great, and the service reps were wonderful More

by ELECTR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Sean Boorse
Feb 05, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2019

Overall great! Fast efficient friendly service. The staff is very helpful and caring. I would and have recommended del Toyota to friends and family. I’ll use them an More

by Rmb
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Feb 04, 2019 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2019

Great service at this dealership Wouldn’t go anywhere else other than here Awesome atmosphere Great people Outstanding technicians I had a great tim More

by Troy90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Feb 04, 2019 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2019

5000 mile service I bought a 2019 ToyotaCamry in late September and recently had my car in for its first check up at 5000 miles. The service team were thorough, pleasan More

by Nanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie, Mike Naegele
Feb 04, 2019 -

Del Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 04, 2019

Del service is awesome Jerry Dyson is my service manager. He is such a good guy. I use Del for my two Toyota models and my Jeep Grand Cherokee. I have never been disappoint More

by Jon Boy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson, pat Solomen, Don Romanek
Feb 04, 2019 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 03, 2019

Professional as always! Friendly and courteous! Just wished the grace period was 15 days for failed inspection. I bought my Tundra here and it’s been serviced here ever since More

by SLIPPERYSWIMMER2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Naegele
Feb 04, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 30, 2019

Toyota service They are friendly and keep to their word on when your car will be ready. Their prices are right in line with any chain shop so might as well just take More

by JOHNNYACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou in the shop is the man, Mike Naegele
Jan 30, 2019 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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