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Del Toyota - Service Center

Thorndale, PA

4.4
1,617 Reviews

1,617 Reviews of Del Toyota - Service Center

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December 09, 2018

iM 20K service Longer wait than usual. Busy Monday - and got an appointment same day! They diagnosed my tires as unbalanced from pot hole. Cost $169 to adjust. Diagn More

by LUCKYEGGSTUDIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Ben Gomez
Dec 09, 2018 -

Del Toyota responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 05, 2018

Easy way to buy a new car I brought my old car in for it's 100,000 mile check up. I mentioned to service I was thinking of buying a new car. She introduced me to sales person w More

by GALLAGHER259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat in service, Angel Lewis, Monica Donnelly
Dec 06, 2018 -

Del Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 02, 2018

Could have vacuumed my floor. Complained about my trunk spac Car payments to high. Need a car with lower payments. Payments of about $ 120.00 a month. Thank You ! Hope you can help me ! Have a Good Day More

by NFT756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Karkoska
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Demsky, Angel Lewis
December 01, 2018

Warranty work Had a noise that was driving me nuts. They couldn’t find the exact source but did a few things and it went away. Frustrating but so far successful. More

by Josh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenik Saia, Don Romanek
Dec 03, 2018 -

Del Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 29, 2018

Quality at its best I had a positive experience with the Del service department and would recommend it to any one with a Toyota. They were fast friendly and did quality w More

by michaeljthomas454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Thomas , Mike Naegele
Nov 29, 2018 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 29, 2018

Routine inspection Took me on time and finished quicker than I thought didn't even have time to wander around and get myself in trouble lol always have been good and fai More

by TCRAIGC307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Abbattista
Dec 03, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 28, 2018

My first service appointment Experience was very professional and the appointment was on time and completed flawlessly. Very impressed overall as this was my first experience wit More

by BRUCETUCKER57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Beal
Nov 28, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 27, 2018

Great service Very friendly and knowledgeable. Jack explained everything that was to be done. He showed me the waiting area, which was very cozy with the fireplace More

by LOBAT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Pichardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack ,the advisor from service, Mike Naegele
Nov 28, 2018 -

Del Toyota responded

Thank you for the five-star rating, Lobat! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 27, 2018

Great customer service I had a low tire pressure light come on and wanted them to check it out because I knew I had clipped a curb. They fit me in right before the holidays More

by KARBMOF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail
Nov 27, 2018 -

Del Toyota responded

Hi Karbmof, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 23, 2018

Quick and convenient Pleasant experience. Service was completed on time. Easy scheduling.The location is convenient.Ben Gomez was a pleasure to work with.Ken Tran explaine More

by JEFFMCKEE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ken Tran, Ben Gomez
Nov 25, 2018 -

Del Toyota responded

Jeff, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. If there is anything else that we can do for you please don’t hesitate to reach out. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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