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Del Toyota - Service Center

Thorndale, PA

4.4
1,601 Reviews

1,601 Reviews of Del Toyota - Service Center

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November 30, 2020

When I took delivery, the car looked ok. Found scratches may be due to car wash at dealership. Can you rectify pl. Service is Okay. More

by Murali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Don Romanek, Ed Pritchard
Dec 03, 2020 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 29, 2020

I had a slow leak in a tire and I called Del. They scheduled me immediately and got me back on the road in less than an hour. More

by pattrofa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Dec 01, 2020 -

Del Toyota responded

Pat, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 28, 2020

Nice facility friendly people delivered on time. This was a state unspection price seem high. This vehicle is handicapped converted I will. Consider for future service . More

by Cc4950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
State inspection, Ed Pritchard
Dec 01, 2020 -

Del Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 27, 2020

Always quick to have work completed and notifies with any updates or changes that cropped up. Friendly professional service and staff. Comfortable and clean waiting area More

by PBOORSE59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Dec 01, 2020 -

Del Toyota responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 24, 2020

Had a running noise in front wheel. Called, they took the car and had it fixed and I was in my way in 30 minutes. More

by RITTERJ60
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Nov 30, 2020 -

Del Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 22, 2020

Extremely happy with my service, Jack goes above and beyond, or at least makes me feel like he is. I will be a for ever customer with service writers like Jack and Pat. More

by rosesvtec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack & Patricia, Ed Pritchard
Nov 24, 2020 -

Del Toyota responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 22, 2020

Best dealership..best maintenance department.. Martin Fussellman is the most awesome dude in the land.. I love my car.. please can I have a carwash after service????? More

by ALAXSON316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea Cirino, Ed Pritchard
Nov 24, 2020 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 21, 2020

Very efficient. They were able to help me with my need immediately. They originally quoted me with an hour and a half with the service, but surprisingly it was done in 30. Thank you again ;) More

by TWANG7780
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bud, Ed Pritchard
Nov 24, 2020 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 18, 2020

They are always friendly and helpful I really like the salesmen we have had they are quick with our check ups it is very clean where we wait we are very satisfied and we only buy there . More

by Joanne123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh and al demsey, Ed Pritchard
Nov 20, 2020 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 17, 2020

Joshua Leach could not have been more helpful and easy to talk to. Hard to rate the service done on my car but I assume it was a good job. Have not had problems in the past. Thank you. More

by FOURJW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Leach
Nov 19, 2020 -

Del Toyota responded

Thank you for your great review! We're glad to have Joshua on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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