Deland Kia

I pulled up as a walk-in, and once that was stated, I was told "get out and go inside." Never have i been spoken to so rudely when coming to get service. Mr. Cruz was my service advisor. Today I was charged told "get out and go inside." Never have i been spoken to so rudely when coming to get service. Mr. Cruz was my service advisor. Today I was charged for a tire rotation and balance. I've been coming to this dealership for years since I purchased the vehicle and was told I am apart of some package and have never paid for those services. Suddenly, today is different. I was quoted and signed a price of $69. Once the service was complete I was will for $86. Looking over the bill I was charged for random hazardous disposal and part fees? It was a tire rotation and balance? I'm confused what warranted those charges. Despite that, Cruz didn't return my keys, or cash me out. After several minutes he comes back and says "here" and walked away. Left me to go find my own vehicle in the lot. Oh and I didn't get a milage due sticker on the car for the next oil change. Left feeling like crap. I've never had such an awful experience at this dealership. The only reason I still drive a Kia is for the Deland Service Department. I like in Daytona Beach, and drive the extra 20 minutes for this dealership. That single experience on 1/4/2024 has pushed to want to trade in the car and just go buy something else elsewhere. More

Service was excellent as usual. Staff was friendly and efficient. Overall a great experience. Thank you Staff was friendly and efficient. Overall a great experience. Thank you More

Everyone I met with was very professional and helpful. The vehicle explaiation included the operation and covered my questions. The vehicle explaiation included the operation and covered my questions. More

Had a good experience and was able to get a car that works for family works for family More

Welcoming atmosphere helpful people great car follow up is excellent cant wait to drive me new car is excellent cant wait to drive me new car More

Noah, in your service department, has always taken care of us. It’s comforting to know we can count on Deland KIA backing their promises. When we decided to trade my wife’s Carnival in, seeing Manny and Gu of us. It’s comforting to know we can count on Deland KIA backing their promises. When we decided to trade my wife’s Carnival in, seeing Manny and Gump in the sales department still, put our decision at ease. Thanks again! More

Purchase my first Kia in 2011 now its time to go electric the EV9 is a new experience the EV9 is a new experience More

Great service and very reasonable price. Will definitely be shopping here again. The salesman Johnson is a great salesman. Very honest and personable. Made me feel comfortable buying a car h Will definitely be shopping here again. The salesman Johnson is a great salesman. Very honest and personable. Made me feel comfortable buying a car here and wasn’t pushy at all. He even went above and beyond to find me a white Kia forte 2024 More

I love coming here to have my car serviced. The customer service is always top notch. The customer service is always top notch. More

Rafael Class had great customer service. My telluride was ready within the time Rafael said it would be ready. I waited for my vehicle and had a cup of coffee from the waiting area, while I My telluride was ready within the time Rafael said it would be ready. I waited for my vehicle and had a cup of coffee from the waiting area, while I waited. More