Delaware Cadillac - Service Center

Toni makes us feel like a valued Customer!!!! Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I Toni is so awesome at her job and the consistent superior customer service she has provided to me and my husband over the past 5 years is the reason I am writing this review. I would like her to be recognized for her efforts and dedication to superior customer service. Toni has always went above and beyond for us and making sure our needs were met. In today's world, I am seeing less and less emphasis and concern for customer satisfaction and customer service. That is not the case with Toni and any of her associates I have had to interact with at Delaware Cadillac. Everyone is always professional, friendly, helpful and appreciative. It is always a pleasure to work with Toni and we would like to especially thank her for going to bat for us with our recent service. It really makes us feel valued as a Customer. Being a manager myself, I cant emphasize enough to my employees the importance of professionalism, providing superior services and experiences to our clients and making them feel valued and appreciated. That is what Toni does every single time! We will be a customer forever and share our positive experiences with everyone we know. I hope that Toni can be recognized for a job well done!!! Thank you Toni!!!!! More

Oil change and tire rotation We have bought cars from them since the 60's. Walter Feist has always gone above and beyond, regardless of our problem. We always return to DE Cadil We have bought cars from them since the 60's. Walter Feist has always gone above and beyond, regardless of our problem. We always return to DE Cadillac. More

Great as always Excellent service and prompt attention to request. I will continue to return for their service, friendlyness and help from salesmem. A convenient l Excellent service and prompt attention to request. I will continue to return for their service, friendlyness and help from salesmem. A convenient location and great waiting area while work is being done./ More

Very well organized and, a great staff, clean facility!! The courtesy and welcome I received was great!! my previous experience in City Cadillac in Long Island City, NY was awful!! my vehicle had broke down The courtesy and welcome I received was great!! my previous experience in City Cadillac in Long Island City, NY was awful!! my vehicle had broke down and, was there longer than, I anticipated!! GM Matt Kersey, Harry Hoyle, & Steve Megaw were outstanding in expediting the service of my vehicle!! Kudos to them. Definitely, Red carpet treatment!! More

Service with a smile. The staff is always ready to serve you with a smile and a friendly attitude. Your in and out quickly and they perform, no if's or buts, just plan tal The staff is always ready to serve you with a smile and a friendly attitude. Your in and out quickly and they perform, no if's or buts, just plan talk and great service. More

Quality of Service Having purchased a new Cadillac from Delaware as well as continuously getting outstanding service for both of my Cadillacs, Walter Feist's quality of Having purchased a new Cadillac from Delaware as well as continuously getting outstanding service for both of my Cadillacs, Walter Feist's quality of service with the customer is well above & beyond approach. More

Roadside Assistance responsive and timely to a flat tire on my car in my garage at home that was replaced with a loner tire and taken to the shop for a new tire the next responsive and timely to a flat tire on my car in my garage at home that was replaced with a loner tire and taken to the shop for a new tire the next day More

Great service Steve Megaw has been my primary service advisor for quite some time. He always goes out of his way to make sure that I receive the best car care poss Steve Megaw has been my primary service advisor for quite some time. He always goes out of his way to make sure that I receive the best car care possible, even at times when I've showed up without an appointment (dead battery, etc.) More

Saab owner, Tony, in Saab repair has been so helpful each and every time, (I'm in there 3-4 times a year), I've needed service and support, I can't say enough abo Tony, in Saab repair has been so helpful each and every time, (I'm in there 3-4 times a year), I've needed service and support, I can't say enough about her professionalism and the quality of the work at Delaware Cadillac. I wouldn't take my car any where else at this point, why would I? This all started because a very good friend mind owns a Cadillac, and he always took his car there. I thought well, I'll give them a try, knowing that they serviced Saab's, well I'm glad I did that. The quality of the work and service is amazzzing. Bill Deering A very happy Customer More