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Delaware Cadillac - Service Center

4.5

33 Lifetime Service Reviews

1606 Pennsylvania Avenue, Wilmington, Delaware 19806

33 Reviews of Delaware Cadillac - Service Center

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November 01, 2018

"Patient!"

- Funcar

Having emission sensors alerts. Bobby Jones has been very patient and very generous with offering a loaner car so that they can sort out the issues instead of holding me up at the waiting room. Very nice guy and from what I hear very representative of the entire staff. Very happy! Rich Baese Salem New Jersey

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Recommend Dealer
Yes
Employees Worked With
Bobby Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Delaware Cadillac responded

Thanks for taking the time to let us know about your experience with our team at Delaware Cadillac. Please don't hesitate to reach out if there is anything else we can do. Sincerely, The Delaware Cadillac Team - 1606 Pennsylvania Ave. Wilmington, DE 19806 - (302) 656-3100

September 20, 2018

"Bobby Is the MAN!!"

- OutlawD

We have unfortunately ran into a few hiccups with are newly purchased pre-owned Cadillac. The past few times we have had the pleasure of dealing with Bobby and what a pleasure it has been. Very professional and understanding. He does not try to up-sell like previous services centers I have used. He always goes above and beyond to make you feel better than when we did coming. Although I do not want to see him anytime soon, I look forward to every transaction with him!

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Recommend Dealer
Yes
Employees Worked With
Bobby Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Delaware Cadillac responded

At Delaware Cadillac, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Delaware Cadillac Team - 1606 Pennsylvania Ave. Wilmington, DE 19806 - (302) 656-3100

July 19, 2018

"Disappointingly unreliable service"

- Disappointed

Very disappointed by the quality of Service or perhaps I should say lack of attention at service and upon its completion. I would strongly suggest if you care for the money you spent, to work with another service than the DE one. Lack of accountability and attention indicates a careless business. Careless business should not be in business. It is a pity because the dealership has excellent sales people. The service is run pretty poorly and there are a lot of excuses. I worked with them twice. I will not make that mistake again. Finally, if you value your money and your car, stay with your car and watch what is performed.

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Recommend Dealer
No
Employees Worked With
Jul 20, 2018 -

Delaware Cadillac responded

Mr./Ms/Mrs. Disappointed, Thank you for bringing this to our attention. This review does not sound like the standards that we strive to achieve. We are terribly sorry for the experience, and would really like to learn more about what happened so we can improve. If you would like to discuss the issues further, please contact us at your earliest convenience at (302) 656-3100. We look forward to speaking with you. Best, The Delaware Cadillac Team

December 09, 2017

"Confident"

- Janelle62

I can always count on these guys to deliver a seamless and professional experience. Mu Cue system was diagnosed and replaced in record time. I expected an extended period to obtain the part but it was ordered, received, and installed within a day.

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Recommend Dealer
Yes
Employees Worked With
Walter Feist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 26, 2017

"On the fence"

- at567

The service was completed as promise. I paid $50,000 for this 2013 SRX and the CUE system lasts only four years. And I had to pay for it to be fix, three months after my warranty ran out. GM needs to look into this problem.

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Recommend Dealer
No
Employees Worked With
Walter Feist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 27, 2017 -

Delaware Cadillac responded

We thank you for trusting our Service Department to repair your vehicle and are glad Walter provided excellent Service. Delaware Cadillac apologizes that GM clearly has had issues with these units and encourage you to voice your opinion to GM directly. We hope that we may continue to serve you for all of your automotive needs and wish you only the best of luck with your 2013 SRX.

October 20, 2017

"Professional Valet Service"

- bizzybee

The valet service at Delaware Cadillac is superb! Pick-up was prompt. Return exceeded my expectations of timing!! Professional and courteous are two words to describe the drivers for this dealership.

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Recommend Dealer
Yes
Employees Worked With
Darren Margetich
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 03, 2017

"dependable and professional"

- Eastern Shore Native

These people care about their clients and are excellent to deal with. I will definitely stay with them for all my service needs. They are true professionals and make you feel like your satisfaction is their goal. They are honest and polite.

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Recommend Dealer
Yes
Employees Worked With
Toni Spille
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Greg Ritter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 26, 2017

"Great Service"

- Craig S Filippone

Steve Megaw, the service manager was OUTSTANDING!!! Great guy. Very professional and extremely helpful and informative. Explained every detail of everything that was done and I could tell he really cared about taking care of me. Very good customer service. Will make me come back because of him. Craig Filippone

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Recommend Dealer
Yes
Employees Worked With
Steve Megaw
August 25, 2017

"Excellent. Always neat, clean and courteous employees."

- Mark

I have been a customer about twenty years. . I have never had a bad experience with either sales or service, If additional work may be needed it is discussed with me and we make a decision.

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Recommend Dealer
Yes
Employees Worked With
Walter Feist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tonya
August 17, 2017

"Service department"

- Ray

It's was my first time having my Cadillac serviced at Delaware Cadillac. They treated me like I've been coming there for years. Walter the service rep was very professional and good customer service skills. They handled all the routine maintenance thoroughly and timely. It was the best experience I ever had at a dealership service department.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Walter Feist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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