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Delaware Cadillac - Service Center

Wilmington, DE

4.9
46 Reviews

46 Reviews of Delaware Cadillac - Service Center

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May 16, 2022

Toni was an excellent service provider, she took her time to help me sort out my car problems and fix them right the first time. I would recommend her and Delaware caddilac as one of best if not the best in More

by Ajlprotectionsvc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 16, 2022 -

Ajlprotectionsvc responded

you guys are the best

May 17, 2022 -

Delaware Cadillac responded

Thank you for choosing, Delaware Cadillac!

May 12, 2022

My concerns with my vehicle were dismissed by the cadillac dealership I bought my xt4 from so I called Delware Cadillac. Toni listened to my concerns and agreed that my car needed to be looked at & s More

by Brianneedwards7
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 17, 2022 -

Delaware Cadillac responded

Thank you for choosing, Delaware Cadillac and the 5 star review!

September 22, 2020

I take my Escalade to Delaware Cadillac for all my service needs. I have always been treated with respect and fairly. Bobby Jones and Tonya are both professional and take the time to explain everythin More

by Rbu915
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2020 -

Delaware Cadillac responded

Good choice on the XT6! Thank you for the kind words :)

September 07, 2020

Drew provided awesome service. He offered helpful information, answered all my questions, and explained everything so it was understandable. He's an exceptional employee and made my day. More

by Barbara
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 15, 2020 -

Delaware Cadillac responded

Thank you for the five-star review!

June 26, 2020

With nothing to gain, David Stanton went out of his way to help me register a car in another state. It was an inheritance and in the midst of Covid he went above and beyond to help me. With that degree of More

by Nancy
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jul 21, 2020 -

Delaware Cadillac responded

Thank you for the great review!

June 20, 2020

Regular routine service, Had LOF , fluid checks and tire rotation. Service was on time, handled promptly by courteous professional staff. Car was cleaned. All done with approp More

by rmphillips23
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jul 21, 2020 -

Delaware Cadillac responded

Thank you for the great review!

March 03, 2020

Professional Service! Walter took the time to research my specific vehicle's needs, communicated what was to be done, provided a fair quote. He was helpful and thorough. No More

by twbarbes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 01, 2020 -

Delaware Cadillac responded

Thank you for the five-star review!

February 07, 2020

Walter is always paying attention to detail. With each visit, he makes me feel welcome and important. Walter makes a difference I appreciate him. I also believe Walter believe Walter adds to the Cadillac More

by robert.wagner
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 01, 2020 -

Delaware Cadillac responded

Thank you for the five-star review!

October 31, 2019

Service department is the worst. After several attempts via phone calls and email to contact Bobby Jones with no response, I had to mention on my last attempt to reach out to the owner of the dealership to More

by ddeegan
Overall Experience
Recommend Dealer
No
Oct 31, 2019 -

Delaware Cadillac responded

Hi, We are terribly sorry for the poor experience! I am not sure how you we're not able to reach them, but I'm sure you weren't ignored. However, there had to have been a communication break down on our part :( If you can e-mail me at alocker@autoteamdelaware.com with your phone number and more information I can try to see what we can do to make this right. Thank you for bringing this to our attention.

August 05, 2019

Bobby Jones is a shady person and unprofessional He constantly tells you things are wrong with you car when they are not and he always tries to up-sell you things that are not needed I would not take More

by Imnotbobby
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Aug 13, 2019 -

Delaware Cadillac responded

We are terribly sorry for the poor experience. We do not believe that Bobby is like this, but will pass this information along to look into. If you would like to give us another chance, Walter or Toni would be more than happy to work with you.

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