Delaware Subaru

Steve Gray is great to work with. Friendly, honest, and follows through until everything is right. Thank you! Friendly, honest, and follows through until everything is right. Thank you! More

Until yesterday, I, too, would have given this dealer repair shop a 5-star review. I moved to the Wilmington, DE area in the fall of 2020 and since then have spent nearly $9000 in repairs at both the rep repair shop a 5-star review. I moved to the Wilmington, DE area in the fall of 2020 and since then have spent nearly $9000 in repairs at both the repair and the body shops. However, my experience yesterday changed that. On March 1, 2024, the battery light of my 2013 Impreza came on while driving. I pulled into the closest parking lot and looked this up in my owner's manual, which indicated a serious problem. I returned home and called the dealer, who told me to bring the car in. At the time of drop off, I noted that our dog had been acting strangely around the car for the past few days, after seeing something go under the car while it was parked in the driveway. He kept insisting on going into the garage to sniff it, and would pull to come home from a walk and bark to get into the garage to sniff the car. A couple of hours later, I received a call from Mark, who told me that rodents had chewed through a couple of belts in the engine, and damaged the hood latch wire. Having never heard of this, I was incredulous. I immediately told my husband when I got off the phone and he, too, was astounded that rodents could cause nearly $2000 in engine damage. Note, the conversation with Mark was not, "you have to replace some worn belts and the hood latch engine on your old 10+-year-old car, but yes, we did see some evidence of rodent activity in the car." I okayed the repair. Over that weekend, I Googled the issue of rodent damage to auto engines and found copious results showing that the problem is everywhere, from the city streets of NYC to rural areas. Postings also indicated that damages were covered by people's insurance. We also shared the story with others over the next few days and heard of at least a half dozen similar incidents, with people saying, yes, insurance paid for the damages. Note: if the story was I had to pay $2000 for a repair on my 10+-year-old car, and by the way, there was some evidence that rodents were in the car, it would have been a pretty crazy, not to mention boring, thing for either of us to share. So, I contacted my local State Farm agency to report the incident. They told me that they don't cover rodent damage to engines. The repair was completed and I paid the bill, trying to count my blessings that I could afford to pay that bill when there was a time in my life that I couldn't. When I went to pick up the car, I had another conversation with Mark and his female associate about how incredible it is that this could have happened, asking questions like how long it takes for such damage to occur, could it really have happened in just the few days since the dog was acting weird around the car. Yes, he said and he gave me the chewed belt to show my husband. His female associate indicated that she's just has a customer with the same issue and that their insurance paid. I asked how one prevents this from happening again, and she said that some of her customers had put mint repellent in their engines and had not had another incident. Two months later, I was still bugged by the fact that State Farm wouldn't pay and began to research insurance companies that had covered such damages with the intention to switch insurance companies. In the process, I came across a corporate newsletter from State Farm indicating that they actually do pay for rodent damage. I shared this with my local agent on May 1 and she initiated the claim. I attached the original repair estimate. The next day, State Farm denied the claim because rodent damage wasn't mentioned on the estimate. He had called Mark from Delaware Subaru, who said that it wasn't rodents if it wasn't on his estimate. Upset, I went to visit Mark in person and he doubled down on the statement he had given to State Farm. Of course, had State Farm handled this correctly from the beginning, the claim would have been properly documented. But now I am stuck. More

I had the best experience with dealership Delaware Subaru and specifically with service department. They are honest and trustworthy. I will continue to get maintenance done here and service advisors were ver and specifically with service department. They are honest and trustworthy. I will continue to get maintenance done here and service advisors were very helpful! Thank you to Mark Lumley and technicians. More

From the minute we walked in we knew we were in good hands with Kaitlin Kraft. Katie was very knowledgeable about the car we were interested in but also very kind and genuine. She made us feel comfortab hands with Kaitlin Kraft. Katie was very knowledgeable about the car we were interested in but also very kind and genuine. She made us feel comfortable and made the whole car buying process easy and fun! I would recommend Katie and Delaware Subaru to anyone! More

Saw me immediately upon arrival. . Clean operation. Very efficient. Communication was excellent. Car was washed and vacuumed. . Clean operation. Very efficient. Communication was excellent. Car was washed and vacuumed. More

Their price is very competitive. They are easy to work with. Their sales person is detail oriented and finance is straightforward. They are easy to work with. Their sales person is detail oriented and finance is straightforward. More

Salesperson was super knowledgeable and personable. She got us a great deal. We will be back. She got us a great deal. We will be back. More

Steve Gray was great. Went over everything until I understood.Everyone was so nice there. Went over everything until I understood.Everyone was so nice there. More

What a great group of people in this dealership! We started out looking at a used XT5 and ended up driving out in a new one! Thank you Kevin, Harry, and David for all of your time and making our pu We started out looking at a used XT5 and ended up driving out in a new one! Thank you Kevin, Harry, and David for all of your time and making our purchase comfortable and exciting! More

Clearly focus their attention on me, listening carefully to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they discover some unanticipated problem, they immediately contact me to discuss it so we can decide how to address it. All the people involved are courteous and sincere. It is truly a pleasure to work with them. This operation could be cited as an excellent example of how one can run a truly customer focused business. More