Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Delray Buick GMC
Delray Beach, FL
3,645 Reviews
We sell New Buick and GMC vehicles and every make and model Pre-Owned and certified cars, trucks vans and SUV's! We have a full service Body Shop and Paint Center open 6 days per week to repair your vehicle back to factory specs! Our Service and Parts Departments are open Saturdays as well and we offer courtesy transporation, loaner vehicles and rental cars. We sell Certified GM Parts and Accessories. Our Finance Departments work with multiple lenders to get the very lowest rates and best terms for you. If challenged credit is a concern, we have a dedicated department that will work with you to restore, rebuild and get you back on your feet with reliable transportation. Stop by Delray Buick GMC to see why our customers say "Car Buying Is Made Simple". And don't forget the first Saturday of every month is our FREE Owner Appreciation Pancake Breakfast for all of our customers! Let us cook for you!
~Part of the Garber Automotive Group~
Vision Statement: "To be the best automotive sales and service repair operation in every market we serve."
Mission Statement: "We are only doing our job properly when we create an experience for which the customer returns to do business again."
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,645 reviews
May 09, 2017
SUV purchase with ease My husband and I came in to purchase a GMC Yukon 2017. John Catalano made the car buying experience easy and painless. He was fun to work with and w My husband and I came in to purchase a GMC Yukon 2017. John Catalano made the car buying experience easy and painless. He was fun to work with and we would definitely recommend John as well as Delray Buick GMC to family and friends. We love our new Yukon and are thankful how pleasant the car buying experience was! We also brought in a car to trade in which Tony Eroglu helped us. He was top notch as well! Thanks for all the help! More
by A. Legato
Employees Worked With
Tony Eroglu, John Catalano
May 08, 2017
A Pleasant Experience Enjoyed working with John Catalano he handled the entire deal from start to finish. He was friendly, professional and expedient. It was a pleasant exp Enjoyed working with John Catalano he handled the entire deal from start to finish. He was friendly, professional and expedient. It was a pleasant experience. Thank you! More
by Alygator
Employees Worked With
John Catalano
May 05, 2017
Amazing friendly service at Delray Buick GMC. We took our 2011 Enclave in for service and decided to go into the showroom to see what was new for 2017. There we were approached by Jordan Schear. H We took our 2011 Enclave in for service and decided to go into the showroom to see what was new for 2017. There we were approached by Jordan Schear. He asked he could help us and I told him we were just looking while we were waiting for our car to be serviced. That's when I spotted an Envision on the floor and started asking Jordan a few questions about it. He was very knowledgeable about the vehicle and asked if we wanted to test drive one. We took it for a test ride and were quite interested in the vehicle. Jordan worked numbers with us and explained the benefits of leasing vs. buying. After our conversation with Jordan, we decided we wanted to lease a new Envision. We are totally happy with the way we're treated as a valued customer by everyone we encountered. It is the first time buying or leasing a new vehicle where the whole experience was a relaxed comfortable encounter. I would highly recommend anyone to go in and speak to Jordan whenever you want to look at a new vehicle. More
by Birddog183
May 04, 2017
Used Vehicle Staff were a joy It's always a pleasure to engage with a used car lot staff that doesn't eternize the onerous pushy salesman stereotype. George Deeb is a fine individu It's always a pleasure to engage with a used car lot staff that doesn't eternize the onerous pushy salesman stereotype. George Deeb is a fine individual and responsive to your needs and capabilities. He never pressured, but instead listened to what was important for our requirements, never once trying to push a square peg into a round hole. Alan, the manager, was polite and not the least bit aggressive or quarrelsome. Mike the financial guy, who has the loathsome task of processing all the paperwork and the unfortunate duty of offering you additional protection plans, was also polite. Mike did a low key pitch of certain products, but recognized that we already had those needs satiated by our USAA buying service. The only thing that was less than perfect was how long it took from start to finish. We arrived at 10:30 am and rolled out of dealership at 3:30 pm; we thought that was a bit too lengthy. No one thing was the commanding cause, so I can't really point out why. Overall, we were appreciative with the whole experience and wouldn't hesitate to employ them again for our auto purchase needs. More
by JuanR
Employees Worked With
Alan Senhoreti, George Deeb, Mike Mizrahi
May 03, 2017
Worst Customer Service My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for My mom passed away in August of 2016. Part of the probate settlement was her car, a 2014 Buick Lacrosse with 9k miles on it. I was thankful to her for leaving something she loved to me in her will. On April 31, 2017, the blue tooth audio stopped working in the car. In fact, all the sound was gone. Blinker, radio, navigation, everything. I looked up dealerships in south Florida that had high review ratings and found Delray Buick/GMC. Called them and set an appointment to bring the car in to have it looked at. Robert Heinsohn was my service adviser. He was very nice, took the information and offered a loaner car. I have several vehicles and told him that I didn't need one, let another customer have it instead. The next day, Robert called me and said the amplifier was out, didn't have the part in stock so it would be another day before I could get the car back. Sure as his word, the next day he called and said the car was ready and I could come pick it up. Little did I know the nightmare I was entering... Picked the car up, and noticed many issues...Mind you, the car has 17k miles on it, practically brand new...First issue, the dashboard has dents in the face, in three places, where someone tried to force it back into place. The dashboard is now pushed towards the passenger door so much that piece of paper cannot pass thru the gap. On the other side, the dashboard is 3/4 of inch away from the driver door that I can almost put a book in the gap. In addition to the dash being way out of center, the AC vent doesn't even fit in the dash anymore and looks like they shoved in to try to make it look ok. I wish I could attach pictures here.. but on to the other issues....passenger door was used as a fulcrum for some type of prying lever to remove the dashboard which now has cut the leather trim in 6 places. Oil stain fingerprints all over the dash, and a smell in the car that resembles a gym locker. Top of dashboard no longer is level, nor does it meet with the door trim anymore. So I called Robert, he said bring in the car so he can look at it. Arrived at dealership the very next morning, and Robert told me that I have to speak with the Service Manager, which he is not here right now. So he took my number and said he would call me. Around 1:00 that afternoon, my second NIGHTMARE began. The service manager, Robert Viccica, called me on my cell phone. He was rude and confrontational from the moment I said Hello. He proceeded to read a preset determination as to his findings..(HAHA, he hasn't even seen the car). He said that all the issues I have is the way the GM built the car, and that any damage to the car was there before. He went on to tell me that he personally drove my car and saw the damage before the service was done. He went on to say that even the service technician brought the damage to his attention as the service guy didn't want to get blamed for it. I responded that what he said made no sense, and told him the car was in pristine condition when I dropped it off. If the damage was there, why didn't you point it out to me while I was since you personally drove the car. I went on to say that if he noticed damage before the service, why was it a surprise when the technician pointed it out. Needless to say, he had a preset disposition. Nothing was their fault, it was mine. they were not going to repair anything. I tried to explain my case to him, but he kept talking over me. Finally got irritated and told him I was not going to argue with him over the phone. I would like for him to LOOK at the car. He said fine, bring it in, I am here between 7 and 5. So I show up to the dealership the next morning, after calling Robert Viccica, to make sure he was there so as not to repeat the day before. He said to come on, he was there. When I showed up, this poor excuse of a manager would not even come out of his office to see me. He did not even look at the car. Instead he sent Robert Heinsohn to get the car, drive it away from the service bay area where other customers may hear us. When he got out of the car, he said everything is the way it was, that Delray Buick was not going repair any of the damage they caused, that all the issues was factory made or my fault. I asked to see the manager, which is why I was there, he told me that he doesn't want to come out and that I should leave as it is only going to get confrontational...Never use this dealership, and if you are part of the management team of Delray, you guys really need to train your managers on customer service or even at the least, customer communication...Robert Viccica is the worst person I have ever seen in a management postion. I have seen better skills from a Mcdonalds shift supervisor. More
by rsills
May 03, 2017
Service Department After having a bad experience at first contact, these guys really do seem to care about customer service. I had multiple issues with how my vehicle wa After having a bad experience at first contact, these guys really do seem to care about customer service. I had multiple issues with how my vehicle was returned to me after a service call. They validated my concerns instead of dimissing them and offer to take the necessary steps to correct a defect even though the issues I was having with the service department was proven to not be their fault. I apologized to the owner for being wrong and told them that I did not want them pay for anything that they didn't do. Seems it came down to a manufacturing defect. I was extremely impressed towards the end on the way it turned out, even though it may cost me some money to fix the issues. Thanks for listening. More
by RSills
Employees Worked With
A. Gasper
May 03, 2017
great sales person dan fielder you have a real asset in dan fielder he obviously has time invested in the business he is a real pro and tony eroglu goes out of his way to accomidate you have a real asset in dan fielder he obviously has time invested in the business he is a real pro and tony eroglu goes out of his way to accomidate every need you have sincere and his commitment is supreme More
by Niko
May 03, 2017
Excellent service One of the best experiences I have had leasing a new vehicle. No stress, our sales man worked with us from start to finish. He was wonderful to work One of the best experiences I have had leasing a new vehicle. No stress, our sales man worked with us from start to finish. He was wonderful to work with, knowledgeable and professional. More
by Jennifer Noble
Employees Worked With
John Catalano
May 01, 2017
Return Customer The dealership is super for sales and service except for the financing and registering took so many hours to complete I almost cancelled the order. An The dealership is super for sales and service except for the financing and registering took so many hours to complete I almost cancelled the order. And I did not get all the bells and whistles I wanted as this was my second vehicle I had from this agency and was the same as the last time. More
by STAN86
Employees Worked With
Tony Eroglu, Allan Oliveira, Mark Yocum
May 01, 2017
Best buying experience ever! Robert Sengelmann is an awesomis sales rep. He went over various purchasing options & was very patient with us. Every person we had contact with at De Robert Sengelmann is an awesomis sales rep. He went over various purchasing options & was very patient with us. Every person we had contact with at Delray Buick GMC, was very warm, welcoming, and professional. I wouldn't hesitate to recommend them to family & friends. More
by Lyn
Employees Worked With
Other Employees :
Ewa in finance (sorry, I don't remember her last name), Allan Oliveira
