Delray Honda

Good Service Chris was a pleasure to work with, and I recommend that you all do so. The experience was hassle and pain free, and I'll use him again in the future. Chris was a pleasure to work with, and I recommend that you all do so. The experience was hassle and pain free, and I'll use him again in the future. More

Predatory Thief A female friend took a 2013 Civic in for routine maintenance. It was discovered that a rear shock was leaking. Isai wasted no time dramatizing and e A female friend took a 2013 Civic in for routine maintenance. It was discovered that a rear shock was leaking. Isai wasted no time dramatizing and exaggerating the the perilous consequences of driving on a bad shock absorber. He then stressed the importance of replacing both rear shocks at the same time, and quoted an amount over $900.00. When she questioned if that could be right, Isai became dismissive and rather condescending. Floored, though skeptical, my friend called me to inquire as to whether this could be true, and if the price was fair. I called Johnson Honda in Stuart, Fl., and was told that for both shocks the price was $377 for a two door and $350 for the 4 door. I then called Delray Honda and asked to speak to a service supervisor, but was told that was not possible. I then asked for a service adviser and was connected with Glenn. Glenn said Delray would match Johnson's price, because that's what the cost was. I then explained the encounter with Isai, and was told I should talk with him. Glenn then patched the call through to him. I explained that I was calling on my friend's behalf, and that I had some concerns about the $900 figure he quoted her for both shocks. He told me that's just what it costs. I went on to share with him what Johnson Honda said and he then said hold on...I think I see what happened..."they" miscalculated the labor.Isai then quoted a figure in the $500.00 range. When I told him that figure was still incorrect, he became agitated and told me that 2 doors cost more than 4 doors to repair. I told him I agreed, but that was why the 4 door should cost $350 and the 2 door $377. I also mentioned that even Glenn in the same service department confirmed this. Rather than adjust the price accordingly, he maintained his position, and implied I had fabricated the information. Everyone is entitled to have a bad day or make a mistake. This was neither, but I believe a calculated decision on his part to take advantage of an unsuspecting female. I don't understand why Glenn wasn't able to take the high road and facilitate the correction, but regardless, I would never recommend this dealership or service rep to anyone. More

Positive Experience As a return customer, I find the staff and sales people friendly, professional, and efficient. There is no long waiting to finish paperwork; the car As a return customer, I find the staff and sales people friendly, professional, and efficient. There is no long waiting to finish paperwork; the car is beautifully detailed and ready to drive off the lot. The new facility is very nice, and it is spacious. The sales people feel more like family than sales people. More

Great buying experience Mario Henriquez is the best. Not only did he have the car ready and waiting for us to test drive , Mario also showed us other Honda's that we asked ab Mario Henriquez is the best. Not only did he have the car ready and waiting for us to test drive , Mario also showed us other Honda's that we asked about. Made buying a new car a pleasure, No games did everything he said he would. Michael Daugherty F&I did a great job also. More

Everything was so easy! It was very easy dealing with Zack Coker and others at the dealership. Zack was very good at explaining all the features of the Honda CR-V Touring tha It was very easy dealing with Zack Coker and others at the dealership. Zack was very good at explaining all the features of the Honda CR-V Touring that we ended up buying the color car we wanted it two days later. More

Great Purchasing Experience My salesperson, Franky Lena, did an excellent job. He got us in the car we wanted, the color we wanted, and at the price we wanted to pay. The whole My salesperson, Franky Lena, did an excellent job. He got us in the car we wanted, the color we wanted, and at the price we wanted to pay. The whole experience took a lot less time than I expected. More

A pleasant purchase My Salesperson, Jimmy Monaco, was excellent. From the moment I met him till we concluded the transaction to purchase a new Honda Accord, He had that My Salesperson, Jimmy Monaco, was excellent. From the moment I met him till we concluded the transaction to purchase a new Honda Accord, He had that great combination of how to be personal and the same time very professional. Likewise, Joe Santiago exemplifies a very knowledgeable and personable Financial representative (I see that he is listed below under Service.)who guided me to the final financial agreement to my satisfaction. More

DELRAY HONDA ROCKS AND SO DO THE CARS!!!!!!! I have driven a Honda Accord EXL for almost eight years now and I am not only in love with my car, but I am amazed at the customer service at Delray H I have driven a Honda Accord EXL for almost eight years now and I am not only in love with my car, but I am amazed at the customer service at Delray Honda.....and all the Honda dealerships I've ever visited. Top rate service, friendly and professional sales and service staff and I salute the top management because they not only treat customers like royalty, they appreciate the staff and it shows. BEST CUSTOMER SERVICE I'VE EVER SEEN AND I HAVE HIGH STANDARDS AND I AM NO YOUNGSTER!!!!! More

Professional yet friendly work. If you are reading to decide on becoming a consumer here I would recommend it, come in feel comfortable, probe as much as you'd like, and negotiate wi If you are reading to decide on becoming a consumer here I would recommend it, come in feel comfortable, probe as much as you'd like, and negotiate within reason, and I think you'll have a great experiences. I Had a great experience at this dealership. Everyone had a great attitude and were willing to work with you. My salesman was Mark Contento, who from the initial phone call from almost 200 miles away to me driving off the lot was very attentive and did his best on getting me a good deal by getting me out of my Honda lease five months early and into the 2014 Dodge Challenger of my dreams. More

Excellent Service out in the time promised always friendly and willing to please. Get my car back in the time promised.. Waiting area always clean. My Service Tech Mike Tavares alwa always friendly and willing to please. Get my car back in the time promised.. Waiting area always clean. My Service Tech Mike Tavares always knows what service I need. Came back to the dealership when I had my other Honda. More