Delray Hyundai

Our visit was pleasant and all questions that we had were answered to our satisfaction. were answered to our satisfaction. More

update to review: you can see the dealerships response below...but no one has reached out to us to make things right, and Richard is still hiding behind corporate. We brought our car in for Service on below...but no one has reached out to us to make things right, and Richard is still hiding behind corporate. We brought our car in for Service on August 3rd, for the Lane Departure warning system being on, as well as the oil light and a number of other lights. We left our car with a service advisor named Frank. We never could reach Frank again for updates and he pretty much dissapeared. After going a couple weeks without being able to reach someone, we spoke to Daniel Rosen, another advisor. He explained that Frank got Covid and thats why we never heard back from him. It's dissapointing that no one would think to cover for a sick advisor missing 2 weeks of work. Daniel Rosen was also extremely rude on the call, had a bad attitude, and told us that he was not allowed to provide us with any information on the vehicle. This seemed hard to believe considering it's our vehicle.... At this point we felt we had to try to deal with the service manager named Richard Thomas. We called him and emailed him repeatedly with no response from him either. Eventually, when i called him non stop for 45 minutes one morning, he finally spoke to me and gave me an update. The part that was needed was on backorder. This part kept getting delayed over and over again, but eventually came in and they replaced the part. This part only solved one of the many lights we originally reported on 8/3/21, so then they needed to order a new part, a camera for the windshield. Richard tried to tell me that could have no way of knowing until this point in time (having our car for months already) that they needed this part, but on August 3rd we did report the lane departure warning light, so they should have known from the start. At this point they have now had our car for 3 months and still not been able to fix it. Once November came, I told Richard I needed the car back because we cant afford to uber around anymore, AND pay car insurance on a car that is sitting in his lot for a quarter of a year already, with no end in sight. I have text messages from him where he states that there is no end in sight and no way of knowing when he can ever actually fix my car. I asked if i could pick up the car, and then bring it back when the camera comes, to atleast save on ubers in the mean time-because he stated the car was safe to drive. One last thing we tried prior to this was orering a camera off ebay, but it ended up being the wrong camera, even though the right camera was listed on the website. Even though it was the wrong camera, it awas dissapointing to see that in two seconds of research i could find the part, when my service manager was letting our car sit there without doing everything he really could to fix our car. So once that happened, we decided to just pick up the car and pay for the repair that they did not actually complete. All along, we had been working with a corporate hyundai case manager, and had a case number with them. It should be known that they were never able to assist us through the process, and kept saying because the dealership is independant, they cant control how they act, didnt care how rude Daniel Rosen was, didn't care that no one returned our phone calls, and didn't care that our car was at the dealership for a 1/4 of a year. On November 11th the case manager called to let me know she is closing the case, and that Richard Thomas told her that he will refuse to ever work on the car again. This is after he told me we could pick up the car and bring it back when the camera finally comes in. By the way this is all over a car with less than 40k miles that has never been in an accident. I would never buy a Hyundai again for the rest of my life, and strongly advise against it for anyone in the Delray Beach area. This dealership's service department is a mess, is unable to fix cars, and is rude. And to make it worse, you will find no additional help from Hyundai Corporate, and they will act like they are just not involved. If they respond to this complaint, saying some cliche things about caring about the customer, wishing they could do better, wanting to make it right, etc. just know it is only for show. At no point in the 3+ months that they had our car was there quality communication, compassion, or effort from them. Daniel Rosen was as rude as anyone could ever be, and Richard Thomas did not make a strong effort to find the part for us, and thought it was normal for our car to set there for eternity. He also tried to say until the first part, the engine harness was in, he could never have known about the camera issue because engine light error codes only show once at a time and you have to clear the first one to see the next one. Well, the lights were all on the dash from the begining and e pointed that out, and i have that in writing as well. This was the single worst experience I have ever had with any business in any industry. And now to learn that they will refuse to install the camera if/when it finally comes in, is totally insane. More

John Valle and everyone else I interacted with were professional, courteous and accommodating to my special needs. They made the process of purchasing painless and expeditious. professional, courteous and accommodating to my special needs. They made the process of purchasing painless and expeditious. More

The best experience I have had w. Any carpurchase Alan was incredible w his help in getting me into a 2022 genesis if you need a car I recommend him and this dealership thx again love my g70 rides bett was incredible w his help in getting me into a 2022 genesis if you need a car I recommend him and this dealership thx again love my g70 rides better than my Lexus did l McAllen More

First time Hyundai buyer, very pleased with the courteous and accommodating staff. Alan and Ron were a tremendous help. and accommodating staff. Alan and Ron were a tremendous help. More

Our fourth car from this dealership. Worked with Al Weiser and Sadko Lakovic this time. Simple, easy, honest, and they found the car we wanted , even in this "tight" and difficult auto market. Closing Weiser and Sadko Lakovic this time. Simple, easy, honest, and they found the car we wanted , even in this "tight" and difficult auto market. Closing, paper work, and delivery was very efficient and took "no" time at all. As an aside, service at this dealership is also just as good and helpful (Thank you Ron Melko). More

They always have great cars good price and wonderful staff . I bought 2 cars from here , Serge and Allan Helped me . Thank you delray Hyundai !!! staff . I bought 2 cars from here , Serge and Allan Helped me . Thank you delray Hyundai !!! More

Just bought a brand new palisade and I have to say you don’t find Customer service like this very often. I drove all the way up from Miami because I was so tired of dealing with the dealerships down there don’t find Customer service like this very often. I drove all the way up from Miami because I was so tired of dealing with the dealerships down there and let me tell you boy am I happy I did. From the moment I got there, they were just straight up and never became pushy. By far the best car buying experience I have ever had. Thank you John Valle for being nothing but a class act and you guys have a costumer for life in me and wife. More

Getty my new car was super easy. Dealer handled me nicely. Salesman Frank was wonderful to work with. He was awesome nicely. Salesman Frank was wonderful to work with. He was awesome More

Meeting Alan Silverman and getting familiar with the dealership was our best experience! Over the last 42 years we have purchased and leased over 24 cars. Our last one was 2022 Santa Fe SEL and that w dealership was our best experience! Over the last 42 years we have purchased and leased over 24 cars. Our last one was 2022 Santa Fe SEL and that was the easiest and the most professional deal so far! Great people, great service! More