This review is a modern day Tale of Two Cities i.e., Delray Hyundai and King Auto Genesis in Deerfield. I had the misfortune of visiting Delray Hyundai's service department on a Saturday without an appointment as the result of an emergency. The arm gate in my community damaged the sunroof of my 2017 Genesis and it couldn't close. So, instead of leaving it open, I went immediately to the Delray Genesis, the closest dealership to me for help. Boy was I sorry! The man in the service department wouldn't even speak to us. He sat at his desk and spoke to us through the receptionist. He never even left his desk to address us in person. My husband and I felt like fools, playing message tag through the receptionist. How dare we show up without an appointment, and on a Saturday their busiest day! It didn't matter that we could leave the vehicle with them because there was no way we could ever get a loaner vehicle for when they would ever look at the car. I almost felt like apologizing for disturbing them. HOW DARE ME! Maybe it was just really hot that day and the sun must have gotten to me...what was I thinking? In the end the one thing they got right was the receptionist looked up the next closest Genesis Dealership that I could go to. She suggested King Automotive the Genesis Dealership in Deerfield which is 30 min away. So, we drove there and were extremely satisfied. The service Department took my car in immediately. While I waited in the waiting room for them to check it out, lunch was served for all guests. Since they couldn't repair it because a part had to be ordered, they closed my sunroof so that I could drive off and said they would bring a loaner vehicle to my house when the part came in. It gets better, they told me in the future I never have to return, unless I want to. They would always come to me to pickup my car for service and bring me a loaner in its place. So even though they are 30 mins away, and in another County, that didn't matter because they believe in providing exceptional service ... true concierge service! I suggest Delray Genesis visit Deerfield Genesis for some training.