It was time for our 10,000 mile checkup. No problem. We made the appointment with a very courteous person in the service department, and arrived on the appointed day. In addition to our 10 K checkup, we mentioned a minor nuisance rattle. No problem. The checkup was done but the rattle would take a little more time. We were provided with a Toyota rental car (same year as ours) and we were called the next day when it was done. Such attentiveness and extra mile service. We are so impressed! O, yes. Since we had to wait for the initial service, they offered to drive us anywhere we wanted to go while we waited. Dinner at Carrabba's was wonderful.