Deluxe Auto Sales

DONT BE FOOLED! FRADULENT BUSINESS PRACTICES Where do I start? Well for starters I thought purchasing a car at Auto Deluxe would be a good experience given The finance director Kristian Romero wa Where do I start? Well for starters I thought purchasing a car at Auto Deluxe would be a good experience given The finance director Kristian Romero was an acquaintance of mine. I purchased a Mercedes 2009 C300 in December 2014. I also purchased an extended warranty costing me $2950. Fairly trusting my acquaintance with Kristian I signed blank paperwork. Three days after i drove off with the vehicle multiple error lights appeared on the dash panel indicating airbag malfunction, cruise control inoperative, traction control malfunction, check engine light on, the engine fan started blowing high, signal lights inoperative, interior lighting panel inoperative. I contacted Kristian sent him a long list of the car issues and asked if i could just return the vehicle. He told me to bring it in for his service manager to look at. After driving from the bronx all the way to linden NJ,($30 in tolls and gas per trip)im told the manager has a family emergency and so i had to schedule another day to return. Again im asking Kristian to please take the car back. He agreed he would call the bank and request a "collateral substitution". After about 4 weeks he tells me its been approved and is waiting for the documents to be fedexed. I go back to the dealership in in January to look at other cars for the swap. After selecting another vehicle and waiting about 4 hours for Kristian to "work the swap" a man approaches me without introducing himself (general mgr Nuno Fereira )and tells me the car i selected was sold. I was shocked. Kristian finally advises me tht it was the genl mgrs error and tht now my new car payment would be $200 more a month plus an additional $2000 down. The car was only $2000 more than the original car. Later i find out what was done was Kristian was working the deal as my current car as a trade in and not an outright CANCEL. After i gave up with the swap, Kristian promised Deluxe would get all the work done on the car at no charge to me. Two weeks later (February) they take my car in for all the repair work. At this point Kristian puts me in contact with the service manager Bernard who seemed pleasant but a bit clueless. He discloses the CAN BUS (which is the car's "Brain" ) is defective and they would cover to replace or repair. In addition to the car's computer issues the car had defective tires and all the paint panels revealed crows feet cracks. My car was with Deluxe for five weeks and although they covered a rental I was still making payments on a car i hadnt even driven 200 miles. When the car was finally ready and i we t to pick up the car i was never given any receipt for the work done. Kristian and Bernard both promised that I would not have any more car troubles once all the repairs were done. After finally getting my car back in March about 8 weeks later ALL the same errors returned. point, The same errors they confirmed were repaired. I call Bernard and he claims he never knew anything about the dashboard errors. I didnt understand this especially since i sent a LIST of all the malfunction errors and as the service manager, it would be natural to do a diagnostic on the car during the repair process. After that conversation i was no longer able to get in contact with Bernard. I called Kristian and he told me to use my warranty that he had sold me. Given the lack of response from Deluxe I take the car to MB of white plains. Low and behold im advised this car had an internal distaster with wiring work clearly done by an inexperienced technician and also that the extended warranty would not cover this nature of damage. So not only was i sold a Junk but i was also sold warranty that i could not use. I was advised by MB to try to return the car to the dealership i bought it from. Again, i notified Bernard and Kristian and received no response. When calling the dealership anyone that answers the phone is very defensive and always says the person you are calling for is not in. After having the car looked at again by another authorized mechanic, im told the car has corrosion. I pay $700 for the corrosion to be repaired (June) and by August the errors returned. All i can say is Deluxe buys JUNK cars and then does not stand by the repair, their business practices are fraudulent and they will only work with you until the warranty period (90 days or 2000 miles) has expired. After that they will stop trying to correct anything. I have purchased several cars prior to this and i have never experienced such unprofessionalism and deceitful practice. I am in the process of filing a report with the FTC, the attorney general's office , the lender, the warranty company, and the national auto dealers association. These people are crooks and take advantage of peoples hard earned money. More

The Mini was Mine! So I walk into Deluxe Auto thinking I'm not purchasing a car rather taking a test drive, and I left with the one I wanted. I worked with Adelson and K So I walk into Deluxe Auto thinking I'm not purchasing a car rather taking a test drive, and I left with the one I wanted. I worked with Adelson and Kristian and by the time I left, they were like my play cousins. First, they were very nice and were committed to making me happy as a customer - I never felt at any point that I couldn't walk away if this wasn't going to work for me. Second, they worked with me based on my capacity. I do believe if I ever wanted to purchase another vehicle, I would totally work with them again. And, I didn't make it easy for Adelson, I know I was a difficult customer, and he remained calm and cool and committed. It was my first car buying experience and I am sincerely thankful to these guys here for making it a positive one. I've since been to other dealerships with other folks who have brought cars and I have to say, I would much rather shop and buy at Deluxe than anywhere else. Thanks guys! More

Incredible Tons of beautiful cars to choose from. Great and friendly staff. Walked out in 1 1/2 hours with the car I want and the payment I want. A great experie Tons of beautiful cars to choose from. Great and friendly staff. Walked out in 1 1/2 hours with the car I want and the payment I want. A great experience. More

SCAM ALERT: be aware of charges made after you sign! READ I traded in my truck for another. I was told they would give me $32,400 for my truck. Lie #1 they gave me $30,000. When I questioned them they said it I traded in my truck for another. I was told they would give me $32,400 for my truck. Lie #1 they gave me $30,000. When I questioned them they said its "like" $32,400 because of the tax break. I said the tax break is my own money. Then Kristian Romero sold me an extended warranty at cost because of all the grief I'm about to tell you I went through. At the time of the signing I had a co-signer, my sister. Well someone at Deluxe auto sale told the bank that she's my girlfriend and we live together. That's lie #2. During the signing they told me of a charge $1,695.00 and its their "reconditioning fee" I asked Willie Matos what the heck was that. He said its their fee to make a little profit after they recondition the car to look new again, tires, brakes bumper touch up dings etc. well the tires were questionable at the time and there were scuff marks and a few minor cosmetics but it was used. I told him I wasn't paying unless they fixed those issues. He assured they would be addressed and guaranteed the truck to pass NY inspection. Then he said along with this $1,695 they give for "free" a towing plan with free key replacement. Again I told Kristian Romero that I had AAA and didn't want any extras other than the extended warranty. Kristian said well if I cancel the towing and key replacement plan then the price still stays the same. He printed out another form with zero and showed me on the computer the monthly payment is the same. That would be lie #3 or #4 I've lost count. Going back to the warranty price he quoted on paper to me of $3,200 for a two year 24,000 mile warranty with $200.00 deductible, well then he forgot to add his fee $400 so it was $3,600 plus tax etc. and over $4,000.00. Ok now back to August 2nd while picking up my vehicle I had my sister there co-signing, she told them of an appointment she had at noon and we were told to be there first thing 9am to get her out in time. Well Kristian was late, then had computer problems. Long story short, she signed a blank document and so did I because their contract printer was down. Kristian knowing I had a flight to catch and my sister was gone said he would overnight me the documents and the registration together so I would have them when I returned from vacation. Over a week later no document or registration. Emails, phone calls not answered and I even showed up and was told he's off on Fridays. Then went back again and he was out sick for two weeks. By the time I was mailed the regi and the contracts. They put these three (3) charges on the contract after all I did was ask not to have them. (A) 3yr. vin etch $1,695.00 my truck doesn't even have Vin etching (B) 3yr. Towing $995.00 (C) key replacement $995.00 PLEASE TELL EVERYONE YOU KNOW TO STAY AWAY FROM THESE GUYS. THE MANAGER NUNO FERRERIA IS A TOTAL LIAR AND TOLD ME HE AND THE OWNER DON'T CARE WHO I TELL. KRISTIAN ROMERO IS A LIAR AND A THIEF. WILLIE MATOS EVEN USED MY INFO TO CREATE A POSITIVE REMARK I KATER FOUND OUT. ALSO MAVIS TIRE IN MY TOWN FAILED THE TRUCK FOR BRAKES, IT NEEDED FRONT/REAR PADS AND ROTORS $810.00 so much for the $1,695 recondition fee. Also Kristian Romero will pretend to be friendly but the whole time he was stalling with the contract so the 30days was up for me to cancel such fraudulent charges. I hope this article brings light to their scam of over $6,000.00 I've lost there. I put complaints in the BBB and the NJ Attorney General division of consumer affairs. If you know anyone else with a similar occurrence please voice your opinion and file complaints or these guys will continue to rip off people. Thanks for reading. More

Ms. SMc This is my 2nd car from Deluxe Auto.I went to the new location to look around and perhaps purchase a car. Roman, my salesman was suburb,his friendly a This is my 2nd car from Deluxe Auto.I went to the new location to look around and perhaps purchase a car. Roman, my salesman was suburb,his friendly and professional attitude helped me choose the right car and what I was looking for. He was so accaccommodating and tried to help with every aspect of car buying so that you were comfortable in your purchase. Not pushy at all. All questions was answered and carfax printouts. I would recommend Deluxe cars any time and I am currently sending friends to see Roman Asap. More

Very Clean dealer with plenty of nice cars. Ask for Vince, he will put you in the right car for you. I would recommend this dealer to anyone. Vince, he will put you in the right car for you. I would recommend this dealer to anyone. More

bait and switch tactic to bring u to the dealer and after that they will hike the price even in our phone conversation i make it clear about my offer including all fees and taxes they said no probleme after that they will hike the price even in our phone conversation i make it clear about my offer including all fees and taxes they said no probleme just come we accept ur offer make drove 3 hours coming and 3 houres back and change the price on me in matter of hours . please stay away from this dealer iam willing to report theme tp attorney general and to bbb More

Easy to work with friendly staff it was also accomadating but slow on the processing i gave it 4 stars because it was slow on the processing. but slow on the processing i gave it 4 stars because it was slow on the processing. More