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Dempsey Dodge Chrysler Jeep II - Service Center
Plano, IL
3 Reviews
3 Reviews of Dempsey Dodge Chrysler Jeep II - Service Center
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August 18, 2022
When it comes to warranty work they don’t go to bat for the customer the customer More
by Gater
Employees Worked With
Helpful August 28, 2020
If I could give a lower rating I would. I took my 2005 Dodge Ram in to Dempsey's shop on 8/19/2020 to have an A/C issue diagnosed. I left the truck there and several hours later, I received a phone call Dodge Ram in to Dempsey's shop on 8/19/2020 to have an A/C issue diagnosed. I left the truck there and several hours later, I received a phone call from one of the service personnel stating that they had accidentally backed my truck into a post and dented the bumper. They said that they would replace the bumper as soon as they located a part (it was the original bumper that was in great shape and had never been damaged prior to the incident). I picked up the truck and proceeded to fix the A/C issue, which they had diagnosed as a faulty compressor, myself. I discovered that what they said was a bad compressor was actually a bad A/C clutch servo and a poor connector (had to pay $100.00 for the poor diagnosis). I put on the new compressor (had bought it on the diagnosis of their mechanic), fixed the connector and had the A/C back up and running for over $800.00 less than what they were going to charge me. The next week I was told the bumper was in but when I went to have it put on, found out it was an aftermarket bumper (approximately $150.00 vs over $800.00 for an OEM bumper). I said that the bumper should be of the same quality as the one they damaged, but they said their insurance wouldn't cover that. Seems to me that if they did the damage, they should make it right. I was finally able to speak with the owner, and he proceeded to tell me that the aftermarket bumper was just fine (remember that when they try to convince you to buy OEM from their parts department). When I objected, he told me he wasn't willing to do anything more for me; then he proceeded to accuse me of treating him and his staff poorly (a blatant lie). I wouldn't trust them to handle a kiddie car at this point... BEWARE!! More
by avinstructor
Employees Worked With
Tom Dempsey
April 12, 2017
NEVER AGAIN! Back to Ford I go In June 2016 I decided to buy a truck to replace my Expedition. I ended up at Dempsey Dodge in Plano,IL. Huge mistake! I purchased a 2012 Ram 1500 C In June 2016 I decided to buy a truck to replace my Expedition. I ended up at Dempsey Dodge in Plano,IL. Huge mistake! I purchased a 2012 Ram 1500 Crew Cab Outdoors man Package(nice truck) In the 2 months I had it, it was in the shop (6) times. The service dept. could not figure out what was wrong with the truck, so they offered to trade me out of it.The issue there was they had nothing fitting my budget and I had to come up with another 10k or keep a truck that had issues they could not fix and I had only had for 2 months. Services I was told had been completed before my purchasing of it, had not been completed. I took their offer to trade out, went 10k deeper on a truck and 50% more than I had budgeted for. All seemed well until Jan 2017. The first week of Jan I took the truck in for an oil change, updates and to have them check a noise from the engine. This was at about 74,000 miles on 5.7l hemi. I was informed the engine needed to be replaced. Dempsey had the truck for the entire month of Jan to replace the engine. When got the truck back it was missing the headers it had on it when I dropped it off, leaked oil and had a bad tensioner pulley. I had it for 1 week and returned it to Dempsey for repair of their incompetence. Three weeks later I am told it is ready for pick up. I was informed they had replaced the missing headers fixed the oil leak and tensioner pulley and wanted to charge me for the pulley. The morning I was to pick up the truck I called to confirm completion and they confirm it was to be ready at 1030am. I showed up and was told they needed another 45mins. I returned and again was told 10 more mins. This went on for 2 1/2 hours! needless to say they did not get it completed. Through all of this I only have 1 day a week to see my family as I work out of state, the dealership was fully aware of this. So i ended up wasting my only day to see my family in the dealership, not by choice! One week later I was told the truck was ready. I picked it up had it for about 6 hours and noticed it was STILL leaking oil! At this point I went straight to the owner Tom Dempsey. He tried to side step me and down play it all. I informed him of everything that had transpired up to this point. Again another day in the dealership not by choice. Tom assured me that the issues would be resolved to my full and complete satisfaction. Boy that was smoke and he thought I was a chimney , I guess. Another 2 weeks pass and I am called to pick it up. Promised it has been fully and completely repaired. I pick it up get it home and notice the front inner fender wells are not attached properly (were removed to install the missing headers) and hardware was missing and falling out. Figuring I would just move on and deal with it on my own I started back to Missouri. When I stopped for gas I noticed a puddle of OIL under the truck. Yup it was STILL leaking oil after the THIRD time they "repaired" the leak! I was livid! I called Dodge Corp.(waste of time!) Called mthe dealership again and expressed my frustration and anger to them. The following Sat I again return to Dempsey Dodge, the one day to see my kids! I am beyond pissed! I told them they could buy the truck back from me. I was given this response "we will trade you out of it", I said no we already did that once and it cost me over 10k! So now they have had my truck for 3 months out of that time i have had it 2 weeks, but making payments the entire time! No help from the dealership that caused all the problems! Dodge Corp does not back the customer either there is no help for you. Once they get paid it is too bad so sad as they laugh all the way to the bank. In a nut shell I will not buy another Dodge nor will I ever do business with Dempsey Dodge and I will be sure to share this great experience with everyone I come into contact with! More
by Anthony Lewis
Employees Worked With
TOO MANY From the Owner Down
