Dennis Dillon Mazda

They sold me a pre-owned trailer that they didn't inspect properly. The air conditioner didn't work first trip, heater didn't work, water lines were opposite and the shower hoses was off. Every trip we had properly. The air conditioner didn't work first trip, heater didn't work, water lines were opposite and the shower hoses was off. Every trip we had we had problems. Every time we used it we either had a blow out, damaged wear to tire. Repeatedly we told the dealership. I purchased the extended warranty and additional tire coverage. Check your warranties they don't cover much. But we were told Dennis Dillon is the administrators. My axle is bent. My belief is they sold it to me without throughly inspecting the trailer or they would have caught these issues. My inspection report provided by Dennis dillon is blank. I've tried for over a month to request theirs. No response. I called and asked for the manager left a very detailed message for my call. I didn't know it was Joseph Muller as the manager. He didn't call me he emailed my husband because he dealt with him on the past issue. He knows what the issue is because I left a message and emailed him no response now for over a month. Don't purchase a pre-owned vehicle from them. You're putting your life at risk. The warranty isn't worth the paper it's printed on and Dennis dillon won't respond to you should you need help. Warranty company only open 9 to 5 Monday through Friday. Ridiculous run around if you break down after hours and don't get pre authorization to tow your vehicle off the freeway. Joseph Muller service manager is evasive and non responsive. Filed complaint with Better Business Bureau and will pursue the California lemon law. I've spent more time and money broken down repairing a trailer that should have been inspected and repaired before resale. More

I was ready to buy a cx-90 but they refused to give me an out the door price. I took a picture of the four square they used and realized they wanted me to pay $12,000 over MSRP for 72 months at 10.24% inter out the door price. I took a picture of the four square they used and realized they wanted me to pay $12,000 over MSRP for 72 months at 10.24% interest. A couple of hours wasted before I realized in their minds that was the only deal available. The usual tricks of keeping my keys and hiding my car behind the building. More

The service writer named Grant is a snake. He and the dealership litterally robbed me. I brought my 2022 cx5 select in for warranty work on the headlights. The auto-leveling is not working. An He and the dealership litterally robbed me. I brought my 2022 cx5 select in for warranty work on the headlights. The auto-leveling is not working. And that is easy to prove. They let me drive a 2024 cx5 for a loaner. Grant said keep it as long as you want. (Which is a red flag).also the drivers side headlight needs to be replaced. The passenger side was already replaced at another dealership a few months ago. Car has 30,100 miles on it. After 17 days they called me and said it was ready. I went the next day and Grant told me that it all checked out fine. I asked to speak with his manager. I explained the issue. He said that I continue the loan car and they would keep my car for the weekend and look at it again on Monday. While driving home on Friday from the dealership, Grant calls me and said that the tech said that my car does not have auto leveling headlights. And Grant said he called corporate and they said my car never came with them. The 2022 cx5 select they all come with them. All my paper work says that it has them. They cost just under $2000 each. Also, two days after dropping it off grant called to tell me that they do hear the noisy headlight but tech says it’s ok to keep using. I printed an errant tab from corporate saying to replace the headlight with my issues. Grant ignored the tab that I printed for him. So I picked up my car very upset, and drove home. Minutes after I left I called grant and told him my day time running lamps not working. I left the message three times he would not call me back. That evening whrn it was dark, I got in the car and both headlights were pointing 10 feet from my car. I could not see anything. They were adjusted perfect when I brought it in. They said that they did not work on the car because it checked out fine. I went back this morning and deny deny deny. He said that they would adjust them but I have to pay for the repair. And he just finished saying that they did me a favor for adjusting them. I left. Guess what, they replaced my headlights with the wrong cheap non leveling and none Del head lights. I can prove it. Don’t go there. More

Thank you for making this process easy, Joey was awesome, I love my new car...thank you!! I love my new car...thank you!! More

Had a great purchasing experience with Ramon. He answered our many questions while test driving and he was fun to work with throughout the purchase process. A positive experience all around. He answered our many questions while test driving and he was fun to work with throughout the purchase process. A positive experience all around. Ben was thorough and efficient with the financing process. We are very pleased with our new CX50. More

Horrible 6 month ordeal. Closest of only two Mazda dealerships in the whole valley so not much choice of dealers able to perform Recall from Mazda. Dennis Dillon lied about h Closest of only two Mazda dealerships in the whole valley so not much choice of dealers able to perform Recall from Mazda. Dennis Dillon lied about having correct parts so I had to drop off and pick up on my dime for no reason. Then they REFUSED any loan vehicle or transportation while getting safety recall performed. I was told by service manager that loan vehicles are for customers that really need them and I was not one of them. 1. Stay away from any Mazda product. 2. AVOID any Dennis Dillon dealership. They had 6 months to remedy and help but refused. Good one guys. More

Very slow to finish deal. Bait and switch tactic. They damaged the car and would not fix their own damage to the body. Bait and switch tactic. They damaged the car and would not fix their own damage to the body. More

Horrible support. Called parts department for help on determining the correct part number for a top latch on a Miata. It was critical for 2003 depending on the build Called parts department for help on determining the correct part number for a top latch on a Miata. It was critical for 2003 depending on the build date. They refused to help me determine the correct part number! The parts guy literally told me they didn't give out part numbers because I might buy it somewhere else. The dealers are supposed to provide support. Not at Dennis Dillon Mazda! More

Worst Customer Service in the Service Department They will scam you on pricing and get you to pay more then you were told. The Service guy that was helping me need to learn more about customer servic They will scam you on pricing and get you to pay more then you were told. The Service guy that was helping me need to learn more about customer service and don’t make side comments as you are walking away from customer because I was able to hear what you said and that was un professional. I would take your business somewhere else’s where they will treat you well and appreciate your business and want you to come back. Did not feel I was a value customer to them just another number passing through there service department. More

Terrible Service!! I recently bought a 2018 brand new Mazda Cx-5 in December of 2018. Come September 2019 my air conditioning was not working in the car. I contact the s I recently bought a 2018 brand new Mazda Cx-5 in December of 2018. Come September 2019 my air conditioning was not working in the car. I contact the service department. Being a student and working, it vital that I have a working car. I expressed that I would need a rental car because I am running back and fourth from work and school most days. They told me they couldn't guarantee that I would have a rental? Which was interesting because prior to buying the car the salesmen said that if it was ever brought in for warranty work, I would have a rental. So I arrive the day of my appointment, good news there was a rental available. As I handed over my keys, I asked to make sure that the recent recall was also taken care of. The service men responded with, "not a problem we will get that taken care of for you." Two hours passed and I received a text that my car was ready for pick up, quick right? Well, when I arrived he told me there was nothing wrong with my car. That they had tested it and the AC was working. He told me that I just needed to click the AC button. I was fuming!! The fact that he really thought that I had not tried to click the AC button?! You're joking me right? The fact he told me that I needed to click the button was beyond me, its September, did he really think that I had forgot how to suddenly turn on my AC after months of hot weather? That I didn't think about doing this? I 100% think that I was treated this way because I am a young girl. Had my dad or boyfriend brought this car in the response would have been completely different. Probably something along the lines of, "I am so sorry, but we ran a diagnostic and did not find anything wrong with the AC unit, if it happens again please bring it back in." Instead I was treated unfairly and discredited for my young age and being a female. After already walking away angry, as I got home I reviewed the service report, just to find out that the recall had not been done on my car. I tried to contact the dealer asking if it had been done and received no response back. I spent thousands of dollars at this dealer to be discredited for my age and gender, and the work that was asked to be done was not completed. Today was a complete waste of time. Now, I will likely have a not working AC here soon along with needing to bring the car back in to do a recall that I had previously already asked to be done. They have no consideration for their customers busy lives. I am completely understanding that sometimes the problem is not present when you first take it in, that things all the sudden seem to start working when you need them fixed right? I am understanding of that, it is that fact that they were extremely disrespectful, treated me as if I was dumb, and did not complete the work that was asked of them. More