Dennis Sneed Ford

FOLLOW UP for feedback left in March, 2012. Shame on FOLLOW UP for feedback left in March, 2012. Shame on me for not expecting any problems. I did try to amend my situation with Dennis Sneed Ford, but FOLLOW UP for feedback left in March, 2012. Shame on me for not expecting any problems. I did try to amend my situation with Dennis Sneed Ford, but to no avail. They have charged me for services that I WAS NOT to be charged for, sold me a vehicle in which they took advantage of the new Missouri inspection laws in that I had to replace two tires because of the POOR condition they were in and are less than cordial, timely and professional in responding. Luckily for me, I kept ALL documentation which was fortunately via email for a majority of it. So, I will be filing a complaint with the proper STATE organizations as well as taking the next step to retrieve approximately $500 from this dealership. Shame on them... More

Went to them because we found a good price on a vehicle that we found on line. When we arrived the vehicle was dirty. Salesman said it was because Dennis Snead had been driving it. Than said everything that we found on line. When we arrived the vehicle was dirty. Salesman said it was because Dennis Snead had been driving it. Than said everything works great and that the price would be going up on Monday. We purchased the vehicle. When we got home, we found that the DVD player didn't work. We immediately called back and were told to bring it in. We live over 60 miles away. When we got it to the shop, we were told that it would be $1500 to repair it. After balking at this, we were told that they would take one out of a vehicle on the lot and it would cost nothing. Before it was installed, we were told that it had to be ordered and would cost a total of $400. $300 would be covered by them and they wanted us to cover the other $100. Finally, Brian came out, after legal action was threatened, and said that we would only need to bring the vehicle back one more time to have the item put in at no cost. After getting the vehicle home with the new DVD player, we have a message on our answering machine from Eric that said, they forgot to do the IDOD inspection and we needed to bring the vehicle back again. This would be the 3rd trip in an large SUV that shouldn't of needed to be done. I called and talked with Brian, who said take it to any inspection station and they can do it and Dennis Snead would pay for it. 3 weeks after the vehicle was purchased, we still do not have the second key and / or key fob that was promised (it was supposedly at the auction house and would be shipped to our house). We also still don't have correct paperwork to get the title, name has now been misspelled twice and the dealership has been notified three times. More

my wife and i went there just to look, after talking with a sales rep and finding a car that she loved they gave us a price that was almost to good to be true. After a little bit of discussion with my wife a sales rep and finding a car that she loved they gave us a price that was almost to good to be true. After a little bit of discussion with my wife we agreed and made the deal. They dropped the price and gave us a great trade in deal on her old car. Highly recommended More

We went out of our way to go look at their lot because they wouldn't discuss price over the phone then they asked for a deposit over the phone. We got there and were rushed by the owner to buy now. He kep they wouldn't discuss price over the phone then they asked for a deposit over the phone. We got there and were rushed by the owner to buy now. He kept saying how he wanted us to be happy with our purchase because he wanted our repeat business and yet when we got to signing the paperwork they rushed us through because they were "busy" and said they would mail us the paperwork including title even though we were paying cash. We left without buying because we felt like we were just another number to them. More

Well I will start off by saying we had a good salesman. Nothing he did was any of the problems. The first problem would be they never price negotiated, second would be refusing me to go home with a full ta Nothing he did was any of the problems. The first problem would be they never price negotiated, second would be refusing me to go home with a full tank of gas when, my trade in was full! The third and final thing was when we were starting paper work an argument started with some other people. It ended with the employee saying get the f**** out of my dealership! We then found out that that was Dennis Sneed himself cursing at the customer. We were very disappointed because no matter what the circumstance is the customer is always right! We walked out not buying anything. There was another customer that followed us too, so they lost three sales that day. I would not suggest this dealership to anyone and to tell anyone that plans to go to be very cautious they only want your money not your satisfaction! More

My daughter was in the market for a good used car for her first purchase. She is a college student, so she wanted to get the most for her money. We have shopped as a mother/daughter team at several dealers, first purchase. She is a college student, so she wanted to get the most for her money. We have shopped as a mother/daughter team at several dealers, and always made to feel very uncomfortable. As a mom, I want a safe, quality car for my daughter. However, many of these salesmen at other dealers made us feel uncomfortable and stupid. As a the daughter of a retired GM worker, I am far from unknowledgeable about cars. I was surprised to see a young saleswoman about my daughter's age at Dennis Sneed. Amanda knows vehicles and has a very laid back approach. She related to my daughter much better than any other dealership. Meghan found a Ford Focus at an incredible price, and yes I was skeptical. I tried to find out what the catch was, and so far, so good. Yes it has cosmetic damage one side, but Dennis was very helpful in offering a solution to the damage issue. The financing was easy, and my daughter was able to do it all on her own. She is very happy with the car, and so was I with the whole experience. More

I called on a 2010 Ford Fusion. I specifically asked the sales person if they used NADA value on their trade-ins. They told me they did, so I went out to look at the car. Upon seeing the car, we went to dis sales person if they used NADA value on their trade-ins. They told me they did, so I went out to look at the car. Upon seeing the car, we went to discuss trade in, but it was late. I put a hold on the car so that it would be there the following day. My trade in on NADA is. Allied between $9200 and 10200. They offered me at most eight thousand. They then told me that if they gave me 10200 and have to put $700 in the car and sell it for 12900, someone would offer 12000 and they wouldn't make enough on it. Three days later they tell me that they give customers rough trade value and sell cars for average trade value. What bull!! This dealer needs to train their sales people better and realize that lying doesn't cut it with people. My advise? Spend your money elsewhere. More

Filed a complaint with BBB with intentions to have dealership supervisor attempt to make concessions for horrible service and dishonest practices. Dennis Sneed allowed the same salesman who was respo dealership supervisor attempt to make concessions for horrible service and dishonest practices. Dennis Sneed allowed the same salesman who was responsible for my complaints to respond. He responded in an aggressive unproffessional manner with a dishonest sequence of events. Some of my issues are as followed: a. Dennis Sneed himself had a salesman drive him to the airport in my car after I had purchased the car and awaited to pick it up. b. Dealership advertised the vehicle with options it did not have at the time of exchange. c. Brian Estes (Salesman) had my vehicle in the dealership garage at time of pick-up with hood open and battery out needing to be replaced. It took dealership four hours to replace. d. radio mount was broken on the car in the care of the dealership after purchase and before pick-up. e. after I purchased the vehicle an additional 100 miles were put on the odometer. f. Salesman would not return call to set-up time to fix issues. g. This is just a few of the issues there were many more. More

We're LOVED our experience at Dennis Sneed Ford. We bought a preowned 2008 Toyota Yaris and from the first phone call to Chris, the salesman, to driving away in our new (to us) car, the entire experien bought a preowned 2008 Toyota Yaris and from the first phone call to Chris, the salesman, to driving away in our new (to us) car, the entire experience was great. We were not pressured into anything we didn't want, Chris worked with us to get the payment/price we were after, and the car was exactly how it was listed/described online. They gave us a great trade in price, and really made sure we were happy with our purchase. Thanks so much, guys! We will definately come back for our next car! :) Brian & Becky Brandow More