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Dependable Chrysler Dodge Jeep Ram - Service Center

Canoga Park, CA

3.9
244 Lifetime Reviews Review Dealership

244 Reviews of Dependable Chrysler Dodge Jeep Ram - Service Center

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February 06, 2021

"Great customer service in all aspects of the business,..."

- RICKERCONST

Great customer service in all aspects of the business, couldn't be happier with this dealership. I recommend them to all my friends and family

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Recommend Dealer
Yes
Employees Worked With
January 21, 2021

"Got me in quick and Scott the mechanic when over all my..."

- MOTOMOM

Got me in quick and Scott the mechanic when over all my needs and concerns and made sure I was happy with his work. I will defiantly return for all future needs !

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott & Matt
December 18, 2020

"I had purchased a used 2015 Jeep Wrangler Rubicon for my..."

- JOHN@WALKERKIRKPATRICK.COM

I had purchased a used 2015 Jeep Wrangler Rubicon for my daughter which had several after market lights on it which did not work. The salesmen (Jon and Jeff) were very good to deal with and I was very happy with them. As part of the purchase contract the lights were to be fixed. We took the Jeep in to the service department where it stayed for the day - I was called by a service adviser at the end of the day who said they had ordered the parts and would call me. Two weeks later after having not heard a word from anyone I called and the service department had no idea who I was or what I was talking about. After several calls where I was hung up on I contacted Jeff the salesman who arranged for the Jeep to be repaired. My daughter dropped off the Jeep in the morning and at 5:00 p.m. I had to call having not heard a word from the service department. When I finally spoke with someone, they again had no idea who I was or what I was talking about. I spoke with Jeff (the salesman) who had to go to the service department - arranged himself to have the Jeep taken to an outside company to fix the lights. Two days later - at the end of the day, I had to once again speak with Jeff who was able to determine the Jeep had just arrived - because no one from the service department called. My daughter picked up the Jeep and the lights finally work. Jon called and spoke with me and apologized for the horrible lack of effort or any service (quite a misnomer) completely absent from the service department. If not for Jeff and Jon the salesmen I would never consider either a Jeep or Dependable Chrysler, Dodge, Jeep, Ram again.

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Recommend Dealer
No
Employees Worked With
Other Employees : Jonathan Booth
December 10, 2020

"Always seemed to be in a rush to get you out the door......"

- STEVENSDEVORA

Always seemed to be in a rush to get you out the door... they were not unfriendly just felt like a number instead of caring. Also recieved an email after the service that I brought the Jeep back in under and it stated I DECLINED Services which is a blatant lie as I was not even asked if I wanted that done or not!!! Very unprofessional in my opinion!!!

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Recommend Dealer
No
Employees Worked With
Other Employees : Jonathan Booth
April 30, 2020

"Appt was set up. Car was serviced. No wait time. All..."

- CHAVEZK1

Appt was set up. Car was serviced. No wait time. All service people were very kind The entire service dept was great they washed my car

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Yes
Employees Worked With
November 05, 2019

"Service Advisor Excellence"

- jchurchjr

I have had to (unfortunately) bring in my 2019 Ram 2500 twice now after purchasing. Hector in service has gone above and beyond typical customer service and made my visits a pleasure.

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Recommend Dealer
Yes
Employees Worked With
Hector Gonzalas
October 15, 2019

"billing scam"

- bbbill9226

After being repeatedly asked to approve unnecessary work and denying it I was still charged for that non-approved work. There is no customer service example; no one called about any condition of the repairs even leaving messages with any of the employers did absolutely no good. Even the "president/owner" lied strait to my face. And multiple times over a 5 week period stated "we're working out the bugs to the phone lines and we did not know how to get messages (over 5 weeks!!!) In addition after I got my jeep back it the engine self destructed with-in 300 miles and took another 3 weeks to fix it for the same problem that was first worked on. And at 5:45pm I was called and was threaten that if I did not return the loaner car by 8 am the following morning I was going to be charge for the car. Then after I stated I was working 7am to 7pm the next day I was told go late to work or else!

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Recommend Dealer
No
Employees Worked With
President Ed Sternfeld / Service Advisor Joe Samperio, Service Manager Roy Cook
October 09, 2019

"Never will I return"

- cessiecevallos

This location has poor service Not professional this is my second services I will be going to 709 San Fernando rd Since they have better review You need to hirer more team players not Clowns and unprofessional

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Recommend Dealer
No
Employees Worked With
Do not have paper work do not remember
October 09, 2019

"Short of Help and People Need a Little Training"

- nachenb@gmail.com

I was told you were short to service staff as an explanation for why I waited about an hour after arriving to get to talk to a service rep. Everyone had to wait a long time to see a service rep. This is the main reason I would not recommend your dealership for service. It might have just been a bad day but it is my first experience with you guys and it was a little disappointing. I used to get my Chrysler Town and Country serviced across he street. When I called to see what was the best time to bring in my car for service I asked if you guys had access to my service records from across the street. I was told no, you could not access their computer records. I called Chrysler Corp and talked to a customer service person. She not only said your organization can access my service records on-line, she logged onto my account and told me my recent service history. When I brought my car in, I told the service rep that Chrysler told me that he could access my records on-line and if he did not know how he should call the corporate person I talked to. He said he could not access my records and he did not have time to even try. I was disappointed that your service rep did not know my service history to make sure I was getting done what needed getting done and I was not spending money on things that I did not need. I did have most of the paperwork from my service and your guy did look at that. However, I was a little disappointed that your guys were a little low tech and were not able to take a minute to figure out how to read my on-line history. One more thing, when I asked to talk to a manager for help on this issue, I was told that the manager was on vacation for two weeks. The answer I was expecting to hear was that he would get the assistant manager for me. One other disappointment was I asked for a copy of the checklist of the total inspection I was told my car would get. I was told there is no checklist to give me. That is a first for me!!!!

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Recommend Dealer
No
Employees Worked With
Joe
October 08, 2019

"A Horrible Experience"

- cfeistman

This was my first time at Dependable Dodge. It may be my last, and unless corrected I will be telling everyone I know and every post I can get on - Do Not go here. This was the WORST service department I have ever seen. The service person (Joe or John) lied to me every day for 4 days. He Kept saying he would call me - He NEVER did. I had to borrow a car to drive to you to find out about my vehicle. I was charged for something that I should not have been. To say in your name that you are Dependable - is just a LIE. I am still waiting for corrective action by the service Manager, When he returns from Vacation. Apparently no one can fill in while he is away. I am very upset and disappointed that I had no other option than to go here.

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Recommend Dealer
No
Employees Worked With
Jo or John in Service and Mr Cook
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