Dependable Chrysler Dodge Jeep Ram - Service Center

I couldn't have asked for mnore I was hit in an intersection and my 2005 Dodge Ram pick-up's rear quarter panel, along with a good portion of the truck's bed and rear bumper were lit I was hit in an intersection and my 2005 Dodge Ram pick-up's rear quarter panel, along with a good portion of the truck's bed and rear bumper were literally destroyed. My insurance originally quoted +/- $5,000 for repairs, but once they got into it, the total repair cost was nearly doubled. This made me sick because although the truck has almost 175,000 miles on it, it's a diesel and it runs as strong or better than when it was new. Long story short, after Dependable Dodge haggled with the insurance company to get the truck fixed correctly, and after about 4 weeks, I picked my truck up last Friday. The truck literally looks like I just drove it off the showroom floor. "Lou" who runs their body shop told me from the beginning, my truck wouldn't leave his shop until I was 100% satisfied, well after looking the truck over, I couldn't have been happier. Lou and his crew at Dependable Dodge made my truck look better than it has in years; all I can say is Thank You Lou, you've made one customer extremely happy and I will recommend you to everyone that needs a good body shop. I should also mention that Dependable's service department is also first rate, I've been using them for over 15+ years and have always been extremely satisfied with their service and care of my trucks. More

Never Again! This is a complaint in reference to the Dependable Dodge located on 21415 Roscoe Blvd Canoga Park, CA 91304. This all stared a few days ago when the This is a complaint in reference to the Dependable Dodge located on 21415 Roscoe Blvd Canoga Park, CA 91304. This all stared a few days ago when the key fob on my wife’s 2010 Dodge Journey stopped working. After replacing the battery I determined we needed a new fob as it was still not working properly. As we recently purchased a house in the area it was a good time to try out our local Dodge dealer’s service center. My wife called and was told no problem, head in whenever. As she is a registered nurse and works nights it was left to me to take care of this. My first visit was on Saturday 3/21. I went in, with both my 4 year old and 11 month old, to get this taken care of. Not easy running a bunch of errands with little kids, but it had to get done and this was the only convenient time for me. After letting them know what I needed I was told the machine needed to do this had its internet broken. Always an interesting statement to make to an IT professional as it typically means it doesn’t work and the user doesn’t know why…anyways, not much I could do about that so I left a little disappointed, but hey, things happen, no big deal. Knowing this needed to be done ASAP I had to setup a complicated plan where my wife would come to my work with all the kids, we would transfer the kids and the car load of food from grocery shopping and then I would have to leave early from work in order to get to the service center with enough time for them to complete the process. In order to make sure there were no issues, again, not easy to make this all happen, I figured it would be a good idea to call in. I spoke with the service center and was told yes, the internet has been fixed and the machine is working. I also called in to the parts desk to make absolutely sure my fob was in stock, I was given the green light again so I must be good, right…Wrong, wrong, wrong!!! After coming back in I was now told this time that I needed my driver’s license and registration. At first that would not seem like a big deal, except that the car is registered in my wife’s name! So no key for me, come back again! What crock of xxxx!!! I understand the need for security and have no problem providing what was asked for, security is a good thing. Yet why wasn’t I told when my wife called, when I came in the first time referring to it as my wife’s car, or when I called back and spoke with both parts and service…why did no one tell me until it was too late. There were a number of opportunities to let me know that helpful nugget of information. The most unfortunate thing is this dealership is close to my house yet I can never go back to those morons ever again. I don’t care how good they may be at mechanics, they failed before it even got to that…Why would I ever take both my Dodge vehicles or even consider making a new purchase at a place that can’t do something as simple as properly informing their customers…No trust, no business…If that place ever burns to the ground I will bring the hot dogs and marshmallows…”Dependable” Dodge, what a joke… More

I just come in for an oil change. But, I always get a color-coded check list. The tires are measured for wear and the brakes too. The air filter is checked, but only changed if it needs it. Same with color-coded check list. The tires are measured for wear and the brakes too. The air filter is checked, but only changed if it needs it. Same with the wiper blades. The seats are protected, and the steering wheel is covered also! Then the truck is washed! More

Poor customer service and service advisor refused to take responsibility for faulty repair. In all it was a bad experience he's created bad will for this dept. Will never recommend this dealer to anybody! O responsibility for faulty repair. In all it was a bad experience he's created bad will for this dept. Will never recommend this dealer to anybody! Or better yet make sure if you do any business with Dependable you stay on top of the warranties on any repairs because according to them they don't exist once you exit their premises. Dependable they are not! More

Brought Grand Caravan in for diagnostic and repair related to service engine light going on and off intermitently. Spent in excess of $700 and was told that service engine light problem was resolved a related to service engine light going on and off intermitently. Spent in excess of $700 and was told that service engine light problem was resolved and that the car was ready for an emission test. Took car to emission test station and was told I would need to drive the vehicle for 100 miles to reset the computer before testing the vehicle. Drove for 45 miles and, lo and belold, the service engine light illuminated again. The ONLY way this dealer was able to shut off the light was to shutdown the car's computer. If I had the means to sue, I would. More

Over $4,000.00 in repairs from Jan to July all related to the car not starting computers, wiring harness, and now a clock spring, Corporate Chrysler is now involved but I do not expect much satisfaction the car not starting computers, wiring harness, and now a clock spring, Corporate Chrysler is now involved but I do not expect much satisfaction More

I experienced terrible customer service at Dependable Dodge. They refused to honor warranty work and told me to take them to court if I didn't like it. The owner was very obnoxious, rude and sarcastic. M Dodge. They refused to honor warranty work and told me to take them to court if I didn't like it. The owner was very obnoxious, rude and sarcastic. My 2005 Dodge Grand Caravan is a worthless piece of junk that has had more trouble inluding brake failure, air conditioner failure, electric window failure and three recalls to date. I would not recommend this vehicle or Dependable Dodge to anyone. More