Dependable Chrysler Dodge Jeep Ram - Service Center

Great service, nice people! I had a 7:30am appointment on a Saturday...1st of all, I was so happy they were open Saturday!! I got there a few minutes late, but was rushing to mak I had a 7:30am appointment on a Saturday...1st of all, I was so happy they were open Saturday!! I got there a few minutes late, but was rushing to make my daughter's volleyball game...they still took me in and got me out right away knowing that I was in a hurry. The lady in the front office was very sweet and the guy that helped me over the phone told me exactly whom I would meet with when I brought my car in. They made me feel like I've been a LONG-TIME client even though it was my 1st time there (and it was a "free" software recall update that had to be done, so it's not like they were making $$ off me either). They gave me a print-out of recommended maintenance (since I bought my Dodge used from a a non-Dodge dealer) but weren't "pushy" at trying to up-sell me on any services. I'm so happy with my experience, will definitely go back for future service needs. More

Truck service I bought a 2007 Ram and have always used the dealership for service. David Dew in the service dept is great. He’s very honest and trustworthy I bought a 2007 Ram and have always used the dealership for service. David Dew in the service dept is great. He’s very honest and trustworthy More

Bad Diagnosis Resulting in Unnecessary Repairs Brought in vehicle for diagnosis and was told that it was a bad water pump. I suggested it was the starter. Water pump was replaced and the issue was Brought in vehicle for diagnosis and was told that it was a bad water pump. I suggested it was the starter. Water pump was replaced and the issue was not with the water pump. The issue turned out to be the starter. More

Poor communication It took them months to get the parts I had already paid a deposit for. Numerous calls and messages later they finally got my part and installed it. It took them months to get the parts I had already paid a deposit for. Numerous calls and messages later they finally got my part and installed it. More

Replace door panels on both doors that were damaged The service was very helpful and very fast and responsive. The work was done by the time I was told it would be. I received the call and an e-mail th The service was very helpful and very fast and responsive. The work was done by the time I was told it would be. I received the call and an e-mail that the service was complete. the adviser was very attentive.. The only thing is that the parts took a long time to be received. It took three months for the parts to arrive. This should be improved. More

Great service Went in for a recall and was able to get in and out quickly even thought I didn’t have an appointment. Also got the truck washed!! Went in for a recall and was able to get in and out quickly even thought I didn’t have an appointment. Also got the truck washed!! More

Excellent experience This was overall the best dealer experience I’ve ever had. My service manager was awesome and the parts to repair my truck were available. The truck w This was overall the best dealer experience I’ve ever had. My service manager was awesome and the parts to repair my truck were available. The truck was ready sooner than expected which was very appreciated. Even better was they paid for a rental car! More

service First visit to Dependable Dodge service. Tried many other Jeep, Chrysler centers. Feels like at Dependable they care about the client as well as their First visit to Dependable Dodge service. Tried many other Jeep, Chrysler centers. Feels like at Dependable they care about the client as well as their car More

UNDEPENDABLE Service Department/No Ethics, & Here is an overal overview: The sales staff appear nice & promise the works to make the sale. But, their Service Department is a whole different b Here is an overal overview: The sales staff appear nice & promise the works to make the sale. But, their Service Department is a whole different ball game... Starting from Service Manager, no one seems to consider or even care about Ethics, and Customer Loyalty. Spend little time & you'll see how their own employees don't respect their company! one of them actually told me the following in response to my complain; "hey man, it's Dodge... What can I say... They are cheap..." Please note: I treat my truck, I was told, better than my wife. when I checked in, their service adviser complimented me & said its obvious This Truck is well maintained. I have a detailed list of Every Single Repair, Modification, or Maintnance since day 1. However, as 🔜 as they determined that the problem was Power Train, & Still under warranty, i was no longer a paying customer to them.! No one had time to even speak, & every problems 1st possible cause became .... " Bad Maintnance, Abuse, Neglect!" Even tho, same person was complimenting me on how well maintained my truck seemed & how organised every document & record was! First Claimed, since I didn't do my Oil Change By Dependable Dodge, they can't offer warranty! Even Went as far as claiming that it was the condition of warranty! ( That is Legaly incorrect) Then, Claimed I need to have Kept the Actual Receipts, Since 2011, for things that are not even relevant! Note: Even tho it was alread Documente in the Maintnance booklet. (Pretty much imply my record was fake) I even said if you can find any signs of Sludge or abuse, then I will be ok with Denying my claim. He agreed there was no signs, yet, kept repeating himself about Company Policy, they have to follow procedures, he has to follow legal Gide lines.... Once I addressed one, he would come up with another stupid technicality... Funny thing, they don't deny it. I Auote: " for $3-$4 repairs we need to have a complete investigation, & send to Corporate for approval" I had to actually ask service manager to please talk to me like a normal human being, instead of Responding like i'm talking to "Siri"... I don't know what is goin on with Dodge, but I really like my Ram & planned to keep it... But, they have a serious problem... Nothing goes smooth... It seems they are trained to use every tool to deny warranty claims... They Bluf, & if it doesn't work, then do the job... How can I trust they do what they say? Already have another problem with Rental... 1st I was told, if it turn out to be the camshaft, which it did, they caver 5 Days Rental! Also said it'll take 3-4 Business days to replace camshaft. On Day 6th I get a call, telling me the company approved my Repa??r & covers the cost, & 2 days of rental!!! On Day 1, The SM had me sign authorisation for $3000 Engine Work, In case warranty didn't cover, and still kept my truck for a week before start working on it. Finally after 10 Days it was done, but now back & forth over rental... I was trying to hear his logic, but... Still in progress... i'm waiting to hear back from SM Regarding Rental Charges... I am a single Parent of a 3 Year old, & also under Cronic Medical Treatment Every other Day... I depend on my transportation,. 10 days W/O my truck, while under warranty! Any other Dealer would cover the rental... It's unfair to make the customer pay $500-$700 for rental! I'll post updates ... Keeping fingers crossed... More

Undependable Dodge unfortunately I chose this dealership for engine repairs for my SRT8 Challenger. naturally I did not want to take my SRT8 to any mechanic. my engine n unfortunately I chose this dealership for engine repairs for my SRT8 Challenger. naturally I did not want to take my SRT8 to any mechanic. my engine needed a new camshaft & a lifter, they also replaced my engine oil pump. I never got a written estimate & I never saw a repair order until I went to pick up my car two weeks later, needless to say that's a long time for that kind of a repair. after presenting my warranty documents, I was also told that I no longer had an extended warranty, that it had expired. David, the service advisor told me the extended warranty is counted from the date of first purchase. which makes no sense. I ended up paying for the repairs, and for a rental car. over $4,000.00 later I get my car back with some windshield rock chips, a dirty & greasy engine bay, a scratched engine appearance cover, a scratched cold air intake(which I had just installed 2 months prior! even spent the extra money for a polished air intake tube! for these jerks to scratch it!), markings on the engine parts(so the mechanic knows where he took them from!!) polishing compound on the hood insulator(apparently something was damaged and polished) After complaining about these findings, I was told to return & speak with a manager. I returned during my lunch break to show the damages to a manager. I also reported an audible noise in the repair area when pressure is applied to the engine in the form of driving forward and releasing the clutch. I was told I would get a replacement engine appearance cover, and that my engine probably needed a minor adjustment. I was told to return when the engine cover arrived, to have windshield chips repaired, intake tube scratches polished, and most importantly have the engine "adjusted" I was also offered a discount on tires, which is nice but not necessary & not a concern of mine at all. when I brought my car back, I was only provided with the engine appearance cover. I was told there were no loaner cars available due to the number of air bag recalls. and this is the story I have been provided with when I inquire about the work that needs to be corrected. I had the air bag recall repairs done in under an hour at Rydell Dodge. I was not provided with a loaner car. I was even being billed the core charge for the damaged camshaft. which is to be exchanged when receiving the new part to avoid the charge, after I asked why I was being charged for that, I was asked if I wanted to keep the old part... why the F would I want a damaged camshaft for $100.00!? why wasn't I offered all of the damaged parts then?? Crooks!!! I have been waiting since February! Last month I noticed an oil leak, after removing the oil soaked underside covers, I found that the oil filter was not properly tightened and was completely lose!! I added oil immediately! The BAR will hear about all of this! If my oil filter wasn't tightened properly I can only imagine what else wasn't done properly!!! No peace of mind!!! More