Dependable Chrysler Dodge Jeep Ram - Service Center

Review Good job, I was in and out with in a few hours. Hopefully nothing else is defective. See you in the future when another part fails. Good job, I was in and out with in a few hours. Hopefully nothing else is defective. See you in the future when another part fails. More

Not familiar with the 2019 Wrangler Rubicon I asked for an inspection of my engine and cabin air filters. They told me that the Wrangler doesn’t have a cabin air filter. It obviously does so I s I asked for an inspection of my engine and cabin air filters. They told me that the Wrangler doesn’t have a cabin air filter. It obviously does so I suggested they watch some YouTube videos. More

Customer service was excellent Though there were many hiccups along the way to get my camera installed, all of the people in service and sales worked together to take care of my iss Though there were many hiccups along the way to get my camera installed, all of the people in service and sales worked together to take care of my issues and compensation for all the hiccups. Hector a special thanks to you for being so kind and understanding to my situation and circumstances. More

Poor service I took my 2014 Dodge Charger just for a recall and also to check my tire sensors and my car was left there overnight because I was told I was going to I took my 2014 Dodge Charger just for a recall and also to check my tire sensors and my car was left there overnight because I was told I was going to receive a call once it was good to go. I noticed multiple deep gouges on the right fender and a little chip on the headlight as well. I’m frustrated because they delivered the car in those conditions and Tried to be sneaky by trying to cover it up with similar paint. I hope by leaving this review someone can reach out to me and take care of the damage to the car, it’s really frustrating.! More

Most frustrating service experience I've had in 5 years I desperately hoped for a great experience but just had a very long and frustrating one. I made an appt 2 weeks in advance for a eco diesel recall and I desperately hoped for a great experience but just had a very long and frustrating one. I made an appt 2 weeks in advance for a eco diesel recall and my back tailgate and passenger side window switch not working. I arrived 15mins early for an 8am appt but it took so long to get checked in and paperwork drawn up that I didn't leave the dealer to Enterprise until 9:40am. Enterprise was out of cars that fall under the rental guidelines for us who have cars in service. So i was driven to a 2nd location. Upon arrival and checking the car they located for me, we found the gas tank empty and it was filthy inside. Although they tried to remedy it, it delayed me again and I didn't get to work until 11:30am! The service rep I had was horrible. He NEVER called once to update me and I had to call relentlessly. Often getting hung up on, or being put on hold with no answer for 8 or 9mins at a time until I hung up and would call back. I was told it would be done in a day or so and that parts were ordered but when I called again Thursday my car still wasn't being worked on. I had to escalate my issue to the GM who was the only reason I actually got to pick up my car Friday afternoon! And when I arrived my right window switch was still broken. Luckily a service tech was able to switch it from a car on the lot but the overall experience was painful. They need someone to answer calls all day, have access to service status and be better in communication and efficiency. They are too packed with such a small service center. I think they should turn the old dealership across the street into Service Only. I dread the idea of having to go back there but I do hope they can make improvements so it is a better experience for everyone. More

Long wait time not Express like advertised Was 3rd in line got there 30 Minutes before opening around 7:30 am and did not finish my truck till around 10:20am with only one express oil change st Was 3rd in line got there 30 Minutes before opening around 7:30 am and did not finish my truck till around 10:20am with only one express oil change station. More

squeaking brakes I brought my 2019 truck in because the breaks squeal all the time going down my canyon and beyond. They replaced the back breaks but the problem seems I brought my 2019 truck in because the breaks squeal all the time going down my canyon and beyond. They replaced the back breaks but the problem seems to be coming from the front. I'm not sure why the car wasn't tested as almost as soon as I drove it off the lot they were squealing away. It's a big time commitment to bring in my car and then rent a car which I payed additional insurance. The parts you received to replace the back breaks were faulty so I had to pay an additonal day of inusrance. All in all it cost me $100 dollars, two days of having to spend 2 hours a day to go back and forth, and the issue is still there. Not pleased. More

Excellence The service department was quick to get my vehicle in to repair my passenger side mirror, and was done within an hour. Couldn’t ask for more! The service department was quick to get my vehicle in to repair my passenger side mirror, and was done within an hour. Couldn’t ask for more! More

oil change Opened late, long wait for service. very busy, not enough workers. Workers friendly and know their stuff. Waiting room very small with TV blasting, Opened late, long wait for service. very busy, not enough workers. Workers friendly and know their stuff. Waiting room very small with TV blasting, so couldn't read. More

I enjoyed the experience besides body shop guy Everybody were very professional as far as explaining the car inspection and working on the car the most impressive part of the experience was hand wa Everybody were very professional as far as explaining the car inspection and working on the car the most impressive part of the experience was hand washing my vehicle which was really a matter I wanted to do but didn’t have the time and the guy did great job. how ever it seems like there is some sort of sub contracted facility which is a body shop and the guy who sits there his name is lee I believe is not very nice and not very professional. The approach that he had towards a solution was horrible and rude and and later on it felt like he is trying to rip me off. Would be nice if a decision maker will approach to him and explain him that a young client might look naive but defiantly not stupid especially when I’m a sales trainer Thank you very much. More