Desert 215 Superstore
Las Vegas, NV
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FANTASTIC JOB! ! Tim Swan was terrific!! He was very professional and one of the best Service Advisors I have ever had, PERIOD!! Will be back soon to complete wor ! Tim Swan was terrific!! He was very professional and one of the best Service Advisors I have ever had, PERIOD!! Will be back soon to complete work he recommended. ALOHA!!! More
This deserves half a Star 1 full is being too generous. I purchased a 2021 Durango Hellcat while I was on vacation in Florida for the winter. Vegas is home tho so I seen it back home and thought I’d like t I purchased a 2021 Durango Hellcat while I was on vacation in Florida for the winter. Vegas is home tho so I seen it back home and thought I’d like to buy local. After them taking a month to get me the vehicle after I wired them the money because finance didn’t know how to copy and paste an address right and mailed important documents to the wrong addresses. The car comes and WOW 1st pulling it off the truck it ran out of gas. I had to drive to gas station to buy a gas can and fill 2 gallons in it and push the start button for 3 min till the gas got in the line and started it. 2nd the front bumper and passenger side rocker panel could be seen loose. They flopped in the wind as I drove and the bumper has to be pushed back on after each trip. 3rd while driving all I could hear was a grinding when I accelerated after Dodge telling me they couldn’t replicate I made a video and had another shop find it was the exhaust running the sway bar under the truck. 4th the inside of the vehicle when I got it was so disgusting it seemed that a woman’s and child ate boxes of candy and clipped their toe nails Insode the vehicle. Makeup all over the headliner and passenger seat. Gym on driver seat. Just gross. Week 2 with the vehicle and 5th issue taking it to the dealership again because the shocks are broke and won’t activate srt mode. I don’t think I’ve ever met anyone that spends over 80,000 on a dodge and felt with this much xx. I would never recommend this dealership to even my worst enemy after all the xxxx I’ve gone through over this truck. I’m the clown of the year here More
Super amazing! !! They will go above and beyond. From management to sales all the way to finance and services. Very reliable. Nice quick process on anything. !! They will go above and beyond. From management to sales all the way to finance and services. Very reliable. Nice quick process on anything. More
Purchased used vehicle about three weeks ago. (Middle of December) Have had to bring vehicle in to be serviced 4 times (am here now!!!) Check engine light came on as I drove the car home the day (Middle of December) Have had to bring vehicle in to be serviced 4 times (am here now!!!) Check engine light came on as I drove the car home the day I drove it off the lot. (Repaired). I’m a cancer patient so I’m perpetually cold. As such, I insisted on getting a car with remote start. That stopped working on day 2. (Repaired). Brakes squeak and I’m told that they are at 50% so they won’t be replaced for another 15k miles. Sound system (U-connect) shuts off sporadically while driving. Told that they cannot fix the issue unless they can recreate it. So I have to leave car here (at dealership) for as long as I can be without a car (which isn’t long since I use it to get to and from work) so they can experience the issue. I’ve videoed issue on several occasions and they “can’t go off that”. The finance manager called me (while the car was there being worked on) and essentially told me that if I didn’t call the finance company to tell them the vehicle had been fixed, that they would keep the car. (Mind you I’d already had the car for 3-4 days and was already in love with it). The car has a 3 year warranty but the service manager says I bought the car “as is” even with the warranty. Please, please, please realize this dealership only has 1-2 stars!!! Find another dealership!! There are plenty in Las Vegas. More
Do not buy from them. I bought a new Jeep Cherokee from them that had 32 miles on it at the time of purchase. I was told that my car had been inspected to make sure everyt I bought a new Jeep Cherokee from them that had 32 miles on it at the time of purchase. I was told that my car had been inspected to make sure everything is just right. Well a year later I find out that I have been driving around on 3 wrong tires. I had tire rotations done only at their location and nobody caught the mistake. When I spoke to the management they told me there was nothing they could do except sell me tires at cost. So they want me to pay for tires I was already supposed to have. The managers excuse was that "we don't inspect every car that comes off the truck" even though they claim they do inspections before you drive it off the lot. I was planning on buying a Wrangler with them but after this experience I will never shop there again. More
AVE YOURSELF. WALK AWAY FROM THIS PLACE. GO TO ANY OTHER DEALER IN THE VALLEY. I WOULD GIVE -5 STARS IF I COULD. I bought a 2019 Jeep Grand Cherokee with 28k mile WALK AWAY FROM THIS PLACE. GO TO ANY OTHER DEALER IN THE VALLEY. I WOULD GIVE -5 STARS IF I COULD. I bought a 2019 Jeep Grand Cherokee with 28k miles from Clayton (who is a huge xxxxing liar) at Desert 215. I pointed out during a test drive that the car was clunking weird when coming to a stop. He said it was the Auto on/off function and completely normal. I’m a 24 yr old single mother. I don’t know a lot about cars. I also never thought a “professional” dealership would have a salesperson BLATANTLY LIE to a customer. Not just about the trans problems but also about an open recall on the vehicle, they had me sign a paper stating there were no open recalls even though there is one, and there’s no resolution available for it. I brought the car back to have it look at/ fixed and it took 2 xxxxing months. Then when I got it back, a warning popped up the next day FOR TRANSMISSION ISSUES!!! So I bring it back, and then it sits in that horrible dealership for another month! I drove the vehicle TWICE in three xxxxing months. Now I’ll be going back again, because it’s blowing HOT air while the A/C is on and set to 70 deg. and it shakes/vibrate while driving on the freeway. Honestly trash car, trash people. Apparently not one xxxxing person can help me in this situation. They offered to buy the car back, but they get to keep the 12 thousand dollars I used as a down payment. xxxx THIS PLACE. If you want to be totally screwed over, shop here. More
Ripped us off. We are stuck with a Brand new car that keeps making loud noises and overheating. Impossible to get anyone to do anything to help. Once they have your We are stuck with a Brand new car that keeps making loud noises and overheating. Impossible to get anyone to do anything to help. Once they have your money, you do NOT matter to anyone at this dealership. Not sales, not service, not finance, not the brand manager. Buyers absolutely beware before considering buying from this place. You run the unfortunate risk of being stuck with a $60,000+ LEMON. And we smell a large Jeep recall coming. More
This place sells deceptive 3rd party extended warrantys that they never honor. They are scamming people.I was scammed from this dealership.Do not let it happen to you like they did me.Buy a car from anywhe that they never honor. They are scamming people.I was scammed from this dealership.Do not let it happen to you like they did me.Buy a car from anywhere else.They should be looked at by the attorney general for fraud. More
Worst Dealership in America. I have never had such an issue getting service on any of my previous vehicles at other dealerships. Desert 215 has the absolute worst service departm I have never had such an issue getting service on any of my previous vehicles at other dealerships. Desert 215 has the absolute worst service department with the worst customer service I have ever experienced. Requiring someone to leave their brand new vehicle for 5-7 days in order to complete a repair that will take about 1 hour due to lack of service techs. This is not the purchasing customers problem, this is a management/scheduling problem. Get your xxxx together and stop over scheduling just to increase profits and burn out your staff. Never have I seen so many unprofessional employees in one place. A clear sign of xxxx poor management. They should not be allowed to sell vehicles if the do not have the ability to properly service the vehicles they sell. They are destroying the Dodge/RAM Brand Name. Maybe they should stop having their service technicians waste time adding aftermarket accessories and lift kits to brand new vehicles on the lot in an effort to increase purchase price and profits, they could service more vehicles in a timely manner….. More
Took my 2022 ram in for work to be done on it picked it up later discovered left a exhaust bolt missing from exhaust clamp also left transmission hose bracket dangling also left rubber Mount missing. anoth up later discovered left a exhaust bolt missing from exhaust clamp also left transmission hose bracket dangling also left rubber Mount missing. another time on a separate visit had work done to my truck later discovered battery post clamp on second battery totally loose never tighten back up this place is a total joke he should not be working on anyone’s cars or trucks. would not recommend this place to anyone Bureau of auto repair needs to take a close look at these clowns More