Destination Kia

My car was brought in for a faulty fuel injector while under warranty. I was advised it would take up to two weeks to finish. It was done about 5 days. I went to go pick it up after work. My husband dropp under warranty. I was advised it would take up to two weeks to finish. It was done about 5 days. I went to go pick it up after work. My husband dropped me at the dealership and headed home. I waited about 30 mins before it became obvious something was wrong. My car key was missing along with the paperwork detailing the job. Another 30 mins passed before it was decided they would cut me a valet key in order to get home. This was a Friday so I didn’t call about my lost key until Monday, knowing that not much happens over the weekend. I left a voicemail with Marshall asking for an update. No response. I called Tuesday and left a message with the service department to have Marshall call me. Again no response. I called again Wednesday and asked to speak with anyone who could help me. I was finally connected with Marshall who confirmed my key was lost for good and I would need a new key fob. This required me to return to the dealership to have a fob reprogrammed. I made an appointment for early Saturday to have this completed. Briana Bivins helped me and honestly she has been the only one to actually apologize to me for this situation. I didn’t create this fiasco and no one could even be bothered to call me back. I’m extremely disappointed in the awful service and the obviously atrocious “filing system” for customers keys while in service. No tags identifying them, a small disorganized tote that is perched on a filing cabinet. This situation has been unacceptable and I am in serious doubt I would work with Destination Kia again. More

Service tech was great. Very thorough explanation of service to he performed. Quick turn time from arrival. Very thorough explanation of service to he performed. Quick turn time from arrival. More

The service representative was great. Very understanding of the customer needs and service provided. Very very good Very understanding of the customer needs and service provided. Very very good More

Service guy (Marshall) was very friendly and kept in contact on progress of vehicle work being done. contact on progress of vehicle work being done. More

Destination Kia never lets you down! Service is always quick, all staff personal are professional and courteous, Service is always quick, all staff personal are professional and courteous, More

Everything went fine great service as expected. Dunno what else to write. Is it 15 words yet Dunno what else to write. Is it 15 words yet More

Fantastic service! Dylan made it such a quick and painless process. We are loving our new Telluride! Dylan made it such a quick and painless process. We are loving our new Telluride! More

We had a great experience with Jake. He worked with us and was very insightful and friendly. He worked with us and was very insightful and friendly. More

Rich was super attentive and was sure to communicate the necessary services for my car to pass the NYS inspection. necessary services for my car to pass the NYS inspection. More

Nicholas Petramale was an awesome sales guy. It was a please having him work with me though my buying process. Super informative and hospitable. Would highly recommend buying a car from him. I’l It was a please having him work with me though my buying process. Super informative and hospitable. Would highly recommend buying a car from him. I’ll definitely recommend him. More