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Destination Kia
Albany, NY
6,986 Reviews
Welcome to Destination Kia, your friendly and well stocked Kia dealer serving Albany, Schenectady, Clifton Park, Queensbury, and Kingston, NY! The first thing you should know about us is that we are committed to satisfying you. This applies to when we hand you your keys to your new Kia, when you bring it back to trade up years later, and all of the time in between. Stop into 760 Central Ave in Albany, NY and let us show you around. We're happy to answer any questions you might have and hope to have the opportunity to meet you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,986 reviews
December 18, 2023
From the moment I walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. Him and his team patiently answered all of our questions, explained the features, and even took the time to demonstrate how everything worked. More
by JOJO
December 17, 2023
Jerrad helped me every step of the way and with any questions I had & it was the quickest and happiest car buying experience I have had! The dealership is clean and everyone is very welcoming and profe questions I had & it was the quickest and happiest car buying experience I have had! The dealership is clean and everyone is very welcoming and professional. More
by Jolieecanfieldd
December 17, 2023
Devin was great. Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period o Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period of several hours. . Left messages, in vain, left on hold interminably - - no one calls back or answers. Other of my many calls, looped around in phone system. I was left in utter exasperation and in tears, with heart pounding out of my body. No excuse for lack of attention to phone part of the service experience. Once I got to dealership, service was good and staff/facility good. More
by rav48
December 13, 2023
Great service, sales and customer care. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. More
by Joe D.
December 10, 2023
UPDATED 12/22/23: After reading my review, a Service Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and to schedule my next appointment. Yes, I still had to take a day off and return to Albany, but he offered to rotate my tires and fill my gas tank free of charge. Better yet, my driver side shock was replaced. No more clunking over every bump and turn. Makes me feel safer. All services were done in the estimated amount of time (under 2.5 hours). Thank you, Jim. EXTREMELY unsatisfied!! I called on 12/7 to confirm an appointment because I hadn't received any confirmation. I was told that everything was all set, so on 12/8 I took the day off from work and I drove from one hour away. I arrived at 9:20am for my 9:30am appointment to have my shocks replaced (under warranty). The parts had been ordered after a previous appointment we had (a whole other story that wasted my husband's time off). Upon my arrival, an associate said, "Let me call and see if we have those parts here for you." (What?) Just as I had almost expected something to go wrong, they only had one shock. The associate, Marshall, called "Matthews" to see if they had the other shock in stock. He said they did and they would have someone run to get it. I was asked if I needed a ride anywhere, and I said yes. I waited 1.5 hours in the lobby for a shuttle to the Northway Mall down the road because apparently there is only one driver, transporting people within a 20 mile radius. It was about 11:30am by the time I got to the mall. Shortly after, I received a call that they actually did NOT have the part they thought they had. Around 12:05pm I got a text that the tech noticed that the tires should be rotated and that my back brakes were low. I asked them to please only fix the shock. At 2:05pm I got another text that said "Still working on it." (I was originally told the entire process to replace both shocks would take 3-4 hours and it was now 4.5 hours.) Meanwhile, my mother drove out an hour to meet me at the mall and then drove me back to the dealership because who knows how long it would've taken for the shuttle to come back for me. I got back to the dealership around 3:30pm to be told it was almost ready to go through the car wash. I also found out the passenger side was the side that was replaced vs the driver side which was the initial problem (making a clunking noise). It wasn't until 4:00 pm that I was able to leave the dealership (6.5 hours later) and then had to drive an hour back home. I was FURIOUS, especially because I have to go back and do this all over again. The only thing the associate, Marshall, had to say was, "Sorry, but we will call you when your part comes in." Completely unacceptable!! It just ruined my entire day. More
by Renee
December 08, 2023
Nick P. and everyone at Destination Kia were thorough and professional. My wife and I appreciated the way Nick balanced being attentive and helpful without a and everyone at Destination Kia were thorough and professional. My wife and I appreciated the way Nick balanced being attentive and helpful without acting in an overbearing manner. We have nothing but good things to say for Destination Kia! More
by Dave
December 07, 2023
Alex was my service advisor today. He was excellent. Friendly and knowledgeable. This was my first service appointment for my new car, and my oil change/tire rotation took less than an He was excellent. Friendly and knowledgeable. This was my first service appointment for my new car, and my oil change/tire rotation took less than an hour. More
by John.j.baniak
Employees Worked With
December 06, 2023
Jerrad was amazing to work with! He was very patient and kind with all of the questions I had and got me in my new car in the same day! I am very happy with everyone I worked with an He was very patient and kind with all of the questions I had and got me in my new car in the same day! I am very happy with everyone I worked with and helped me at Kia to get me into my new car. More
by alyssagiordano94
December 06, 2023
Andre was a pleasure to work with. Walked in bright and early one day before the rest of the world started, he was the only salesperson I could see on the floor at that time. I knew wh Walked in bright and early one day before the rest of the world started, he was the only salesperson I could see on the floor at that time. I knew what I wanted and what I had to work with. It took some convincing, but we got there and I couldn't be happier. I drove home in a brand new Seltos that very same day. Nice job Mr. Porter. Now if I could only learn how to use all the gadgets on these new cars - LOL Will definitely have to go back for another lesson, which I'm sure the nice people at Destination will be happy to provide. More
by Satisfied Customer
December 06, 2023
Frank was hands-down the best salesman. Greeted me with a smile and a hand shake. Did not try to push me into a car I didn't want. We didn't leave there with the car I originally wanted, Greeted me with a smile and a hand shake. Did not try to push me into a car I didn't want. We didn't leave there with the car I originally wanted, I left with a better one. He also reached out to me a couple days later to make sure everything was good. I love my Forte. Thank you Frank. More
by KellyAnn1669
