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Destination Kia
Albany, NY
7,096 Reviews
Welcome to Destination Kia, your friendly and well stocked Kia dealer serving Albany, Schenectady, Clifton Park, Queensbury, and Kingston, NY! The first thing you should know about us is that we are committed to satisfying you. This applies to when we hand you your keys to your new Kia, when you bring it back to trade up years later, and all of the time in between. Stop into 760 Central Ave in Albany, NY and let us show you around. We're happy to answer any questions you might have and hope to have the opportunity to meet you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,096 reviews
December 29, 2025
This has to be the worst service department I have ever dealt with. A routine inspection took 2 hours and after an hour and a half I went to find out what was going on, I was told my car would be ready in dealt with. A routine inspection took 2 hours and after an hour and a half I went to find out what was going on, I was told my car would be ready in a few minutes. 45 minutes later, went back to the service desk and no one was there. Had to wait for someone to come and then she had to go running around to find my vehicle. I was there in November for an oil change and inspection and after 2 hours I received my vehicle but they forgot to do the inspection. Hence the reason I was there today to finally get the inspection. They are just so rude and the girl checking out, didn’t say 2 words to me. It was like I was bothering her, so arrogant. I guess they figure they have you there so they don’t care how they treat you. Lovemy KIA but will not buy another at Destination!!!! Last time I complained and left a bad review the service manager sent me a text telling me to contact him… WHAT??? He should be calling me, not me contacting him!!!! More
by rindovi1
Employees Worked With
Other Employees :
John Elmendorf, Daniqua Farmer
December 23, 2025
very pleased. leased 6 vehicles from destination consecutively. just bought one for a change. my loyalty was appreciated and acted on leased 6 vehicles from destination consecutively. just bought one for a change. my loyalty was appreciated and acted on More
by robmelw
Employees Worked With
December 02, 2025
I was assisted by Sean Collins. He is an absolute class act. My service advisor, Marshall has gone beyond the call of duty in taking care of my service needs. He is a true professio He is an absolute class act. My service advisor, Marshall has gone beyond the call of duty in taking care of my service needs. He is a true professional!!!! More
by Anthony Martin
Employees Worked With
November 24, 2025
I purchased a Niro 3 years ago. My initial purchase experience was great, and all the service I received over the years was also great. The Service department is attentive and resp My initial purchase experience was great, and all the service I received over the years was also great. The Service department is attentive and responsive to your needs. I recently traded in my first car for a new one and had another great experience with the sales team. Would highly recommend this dealership! More
by Anders Trestick
November 21, 2025
I e-mailed Justin after I was getting no response from a service advisor. Within 15 minutes he called me. He had already addressed the issue with the service department. He apologized for the lack of commun service advisor. Within 15 minutes he called me. He had already addressed the issue with the service department. He apologized for the lack of communication from service. He asked Marshall a service advisor to handle my case. That's how customer service is supposed to work. I was debating whether to lease from the Destination group again, because of how Justin handled my situation I will be leasing from them again in February. More
by rvanbramer10
November 13, 2025
Service not performed vehicle dropped off for 9:30 appointment sat for 6 hours. Rude customer service advisor. appointment sat for 6 hours. Rude customer service advisor. More
by CertifiedReviewer
Employees Worked With
November 05, 2025
Car was in shop for two weeks with no word from anyone so I figured I’d call and see what’s going on. After three calls and leaving messages I call 5 minutes to close and I get Dani on the phone. She seemed I figured I’d call and see what’s going on. After three calls and leaving messages I call 5 minutes to close and I get Dani on the phone. She seemed taken aback that no one had reached out to me to discuss what was going on with my car (mind you I had been in one of their rental cars for this timeframe) .. Dani looked into it and said she was going to give me a call back .. day after day I wait and finally ended up having to call her and demand wanting my car back and I will pay the diagnostic fee .. went there that day after 5 hours of letting them have that time to get my car ready when she said I can come after work & guess what I don’t get my car.. after wasting 30 mins she couldn’t even pull up the car cause she was not sure if the spark plugs were put back in or not. Ended up informing her if she can please figure out what wrong with my car and give me a call back with an estimate and I will make a decision and then she told me when I had asked about the rental car situation with paying that they would eat the charges cause of the miscommunication on their end.. after waiting days and days again and me leaving a voicemail right when they opened I receive a text of an estimate & I simply declined it all and went on my way to get my car that day.. oh & hours after leaving destination Kia of getting my car they send me a statement for the rental.. mind you I had the rental extra days because Dani promised me my car back and ended up having it for an extra 5 days !! This place is a joke and no one is even contacting me back to discuss the situation .. the fact I even have to go back to deal with my lease car that I am in is honestly already giving me a anxiety attack because no one knows how to communicate within the dealership!! More
by stephaniesantilli97
Employees Worked With
Daniqua Farmer
November 02, 2025
Good experience. Sales dept. very knowledgeable. Only a few minutes to find a car I wanted. Sales dept. very knowledgeable. Only a few minutes to find a car I wanted. More
by steve
Employees Worked With
