Destination Kia

I went to Destination Kia based on a flyer I had received in the mail and a voucher for an additional $1,000 for my trade in. Initial impression was good: we were able to test drive a 2014 Sedona (which I in the mail and a voucher for an additional $1,000 for my trade in. Initial impression was good: we were able to test drive a 2014 Sedona (which I didn't even know had come out yet), and initial purchase discussions went quickly enough. As soon as we started bartering, time suddenly seemed to stand still. Between each counter offer was an hour wait. By the time we had settled on a price, I had already been at the dealership for 2.5 hours. Maybe at this point I should have just let them process everything for a next day pickup, but after expressing interest in same day pickup, they seemed to indicate this wouldn't be a problem and we could get things taken care of quickly. If another 4 hours of waiting, constant run-around by salesmen, financiers, and management, and a lack of communication even when I bugged them is their definition of "quickly", I guess I have to say I was exceedingly frustrated and disappointed. Regardless, we finally closed on the deal, had paperwork signed, insurance setup, and (what I thought) was everything settled. As I transferred everything from our old car to the new, we were informed that the second key to the vehicle was missing. Another 30 minutes of wasted time, and they finally found it. Needless to say, I was very glad to drive off the lot and head home... ...4 miles down the road I glanced down at the dashboard and was very surprised (and upset) to see the low fuel light turn on with the needle set to empty! I had spent over 7 hours at the dealership and they hadn't even found time to fill my gas tank! Obviously I called them upset. To their credit, they were apologetic and sent me a couple of gas gift cards. Even so, it left a foul taste in my mouth. In conclusion, I've learned 2 lessons from this experience: 1. Never attempt to purchase and drive home the same day 2. Don't purchase a vehicle from this dealership More

I bought a Certified Pre-Owned Kia on my birthday this year. When I left that day I left without my car because there were some things that had to be done to it before I could bring it home. The prior own year. When I left that day I left without my car because there were some things that had to be done to it before I could bring it home. The prior owner was a smoker and the smell of smoke was overwhelming when you got in the car. To be fair this car just came in and Kia did not have the chance to clean it yet. Also there was a cigarette burn mark on the window molding on the drivers side which I asked to be replaced. The car had ashes all over it and needed a good cleaning. I was assured that before I picked up my car It would be cleaned and ready but that I would have to return on a Wednesday for the molding to be fixed as there is only one guy who does that on Wednesdays. A couple of days later I go pick up my car and when I get in the car still smells badly of smoke, (I'm a former smoker) there are still ashes everywhere and the car interior was not cleaned. I can tell because there was something spilled on the shifter and its still there. I'm promised that when I come back this will be taken care of as well as my molding. Two weeks after I bought my car I had my appointment to go in for the work (molding and Ionizing for cigarette smell) When I get there the service departments advises me that nothing has been written up. I have an appointment but they don't know why. I tell them I'm there for the molding and the Ionizing and I also had 2 other issues that came up. I had to put air in my back driver side tire twice since I picked the car up for low tire pressure and my gas cap is hard to get open when I push the button. I got to the dealership at 8:15 am and there were already 11 people ahead of me. Fine I expected to wait at this point. 3 hours later my car is done. So they tell me they had to order my molding. Are you kidding me. 3 hours I sat there for what? So they did the ionizing and found nothing wrong with my tire or gas cap. I get in my car that was apparently cleaned and of course the same thing that spilled on my shifter was still there. I will admit I lost my cool a little but I was unhappy at this point. This all started out as a very pleasant experience but now I'm completely annoyed. I expected that when to get what I was told when I bought the car. My sales experience was Great but service at Kia needs to be improved. The staff were friendly and apologetic but there is a disconnect somewhere that should be fixed. More

I went there looking to buy a car and I eventually did. The experience was not at all what I had hoped for. The salesman I had told me that my payments would be in the 250s when the financial manager calle The experience was not at all what I had hoped for. The salesman I had told me that my payments would be in the 250s when the financial manager called me and told me that would not be the case it would be in the 280s and they never called me to let me know anything that they were doing even though they said they would. When I looked over the vehicle I noticed a dent below the drivers side door I mentioned it and the salesman said usually people wait until they get hit to claim in under the insurance...who says that??? I called today because they never gave me a spare key and nobody has contacted me back. The financial manager Beth was probably the best person to work with! More

I just want to say that Nick Gordy is a fantastic and caring sales person!! Destination Kia is a very friendly place, I love the fact that you do not have 5 people rushing to you when you drive up, they caring sales person!! Destination Kia is a very friendly place, I love the fact that you do not have 5 people rushing to you when you drive up, they have a greeter and they are so pleasant! Thank you for the great deal you gave me on my 2013 Kia Sportage!! If yu go please ask for Nick you will not be disappointed! More