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Destination Kia - Service Center

Albany, NY

4.5
2,727 Reviews

2,727 Reviews of Destination Kia - Service Center

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November 16, 2021

We didn’t have an appointment, but they were able to get us in and get us back on the road in short time More

by dandeljocko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember advisers name
November 15, 2021

Drive in service door is really convenient and once you drive in, you are in very good hands. Receiving text updates on the status of the service while waiting, complimentary bottled water, comfortable wa More

by sharonmerkle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Mauceri
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2021

It was absolutely terrible , one of the workers that worked on my car stole from me . $120 dollars . More

by asiaerwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
November 12, 2021

No fuss. Nice and quick. Service person was great. This survey is annoying though requiring 15 words. More

by BLUCK72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Petri
November 11, 2021

Everything went as expected. In and out quickly and got every thing done I needed. More

by OGREBURNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Lapins
November 10, 2021

Extremely long time with vehicle, poor communication to the customer and over charged for services More

by Realbig.rg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Docherty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Rousseau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Sawicz, Rich Petri
Nov 10, 2021 -

Realbig.rg responded

Poor customer service, and charged for services that i paid for with extended warranty contract/double charged

November 10, 2021

Staff is always friendly, and always happy to answer any questions I might have, also very helpful too! More

by ERIKAE680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2021

Service was great and staff was courteous and your shuttle service was great and the driver safe and pleasant. More

by marykbova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver, Rich Petri
November 09, 2021

I bought at least 3 Kia's and I never had a problem with the service advisor until my last visit. Luckily there is a manager name Tom Mulvaney who was absolutely the greatest! Tom straightened things out. T More

by AXJ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
November 09, 2021

My service advisor, Lucas Lapins was very professional and pleasant. He informed me of the services to be performed and the cost along with the time frame it would take to complete the requested services. More

by DONALD.SHOBLOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Lapin 5 stars
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