Destination Kia - Service Center

Not impressed with the terrible service, in fact, I wrote an email to the service manager about the multiple issues. I will seriously consider not going back and informing my friends about the experiences. T an email to the service manager about the multiple issues. I will seriously consider not going back and informing my friends about the experiences. The manager said he would investigate the problems . It will be interesting to see if he informs me about the complete breakdown of my visit. More

I've had alot of service work done here in the last 2 years and I'm familiar with how dealerships work but this trip cost me over 2700 dollars. I was told the last time I was there that I needed rear bre years and I'm familiar with how dealerships work but this trip cost me over 2700 dollars. I was told the last time I was there that I needed rear break pads soon but this trip I was told the back breaks were ok but front breaks were locked up on front passenger side and needed rotors, calliper and pads. The assistant service mgr Rich was my advisor and I had to keep calling for updates over a 3 week period. There was no loaner vehicle offered even though I bought the vehicle here and over paid on the retail price and over paid on the finance terms and interest. I bought an extended warranty but it hasn't helped much. This wasn't even the vehicle I agreed on and was switched to this car the day I came to pick it up. I heard a lifter noise at that time but was told it had no issues during the inspection. Over the last 2 and a half years I've had a newer motor, battery, fuel lines and sending units, tires, alignments, breaks, censors, spark plugs and wires, oil changes all done here. I've tried to talk to the owner and said I would trade out of the vehicle but never received the call back. I like destination kia and I'm aware of the problems impacted by COVID and parts shortage but I've reached my limit in patience and money here. More

Everything was great - was in and out in the morning and came and picked up after work. Marshall also told me how to submit my receipt to insurance for reimbursement came and picked up after work. Marshall also told me how to submit my receipt to insurance for reimbursement More

Always friendly, helpful and on time. The staff inspires trust that the service will be done right. And the convenience of Saturday service hours is fantastic. trust that the service will be done right. And the convenience of Saturday service hours is fantastic. More

Really Wonderful People, Great Place and Job, will always visit,,,,I would recommend KIA Albany to everybody . Friendly Atmosphere, there's always a smile waiting for you, Great Place and People. visit,,,,I would recommend KIA Albany to everybody . Friendly Atmosphere, there's always a smile waiting for you, Great Place and People. More

Excellent staff, very friendly . Took me in without an appointment. That type of service means a lot to me. I will always recommend them to other. appointment. That type of service means a lot to me. I will always recommend them to other. More

Service was good, however, I was told recall fix would take 1 hour and I was waiting for the service to be done,but it took 3 HOURS!!! take 1 hour and I was waiting for the service to be done,but it took 3 HOURS!!! More

The comfortable waiting area, and friendly staff made waiting for my car way more bearable. I have confidence that my car is in good hands. waiting for my car way more bearable. I have confidence that my car is in good hands. More

Had my vehicle in and out very quickly, every time I come in. Marshall is always friendly & always keeps me in the loop on what my vehicle needs. in. Marshall is always friendly & always keeps me in the loop on what my vehicle needs. More

I was there for an oil change and inspection. Service Dept was friendly and courteous.. Vehicle was done when promised. Would recommend this dealership for service. Dept was friendly and courteous.. Vehicle was done when promised. Would recommend this dealership for service. More