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Destination Kia - Service Center

Albany, NY

4.5
2,727 Reviews

2,727 Reviews of Destination Kia - Service Center

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July 14, 2021

My car was “fixed” but it’s still making some weird noises so I feel like they didn’t take the time so actually figure out the whole problem More

by Saraw2155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Docherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Rousseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Rousseau is amazing! , Rich Petri
July 14, 2021

Everything was fine reg. Customer service; however, I needed to wait a little longer than I expected and/or was told. It happens sometimes. I really liked the outside waiting area. More

by PARASZTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Docherty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Rousseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Sawicz, Rich Petri
Jul 14, 2021 -

Destination Kia responded

Thank you Nick. Appreciate the kind comments. We will work on speeding up the process in the future. Think I e mailed you my cell number. Feel free to call me there if you have any questions at all Much luck and regards to Kristin David Reali

July 14, 2021

The employee was courteous, informative, inspected the car prior to work being done and communicated well. He notified me when the work was done and escorted me to my car which was washed . More

by Jj3boyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
July 13, 2021

The service was organized, well done from my appointment being set up until the end of the service. I appreciate how well my car was taken care of. More

by valarie48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas
July 13, 2021

We taken in immediately, employees were very polite and went over everything with us when they were done. Pleasant surprise that the car was washed. More

by Kimbopsycho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Petri
Jul 13, 2021 -

Kimbopsycho responded

We got great service. Very thorough and employees were very pleasant.

July 13, 2021

Had another great experience at Kia. Very friendly service and didn't take long. Ran into my salesman and had a great conversation while I was waiting. More

by PAUL.CHRISTIANA518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lukas
July 13, 2021

Was very disappointed , it was bad experience!!! very dissatisfied with the service department manager. the service worker does not know the prices, they put a light bulb for $ 44 without warning that i More

by Iurii.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Docherty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Sawicz, Rich Petri
July 12, 2021

I needed a safety sensor fixed and no one was there who was qualified to do that work. The person I made the appointment with knew I needed this type of work and scheduled me for a Saturday when that type More

by Stimpy1414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I think his name was Kyle
July 12, 2021

It amazed me that a dealership didnt have any parts to fix my car. I wasted hours and still have an unfixed vehicle.very disappointed. More

by ob1kinobie33
Friendliness
Recommend Dealer
No
Employees Worked With
Jordan or Josh
July 12, 2021

Advisor was great, called me as soon as my car was ready, went over the visit with me. He explained the recall to me. Very satisfied with the services provided More

by PELLETTIERKELLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Lapins
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