Destination Kia - Service Center

The service department is the worst I have ever dealt with. The following occurred over the recent 2 weeks they had our car for warranty related service: 1. Didn't return calls for 2 weeks 2. When I wa with. The following occurred over the recent 2 weeks they had our car for warranty related service: 1. Didn't return calls for 2 weeks 2. When I was finally called, I was asked about When the car can be dropped off for service. The car had been there for 2 weeks already. 3. Was not told when bringing the car in for servicing that I would have to leave it there instead of being able to wait. 4. Was not offered a rental vehicle while the car was being serviced under warranty until I asked. Waited 3 business days for a call back to finally request a rental vehicle. 5. Returned the vehicle on 9/27. Still have not received the email receipt or the deposit back from the rental. 6. When I advised the manager of the department of the lack of communication, I was dismissed, being told they have a lot of customers. 7. After picking up and driving the car for 3 days, the vehicle still has the same issue that it had been brought in for. It appears that no repairs were done. 8. Corporate Kia emailed me stating the part was ordered but hasn't been shipped to the dealership yet. Dealership said they received and installed the part. Kia corporate still states they have not even shipped the part. 9. When speaking to employees, none seem to have the same information as the other. Complete breakdown of communication between departments. More

I brought in my 2018 Kia soul EV for a battery recall and I've been completely ignored for an entire month! I've been nothing but gracious and patient to no avail. No one answers the phone no one answers my I've been completely ignored for an entire month! I've been nothing but gracious and patient to no avail. No one answers the phone no one answers my messages no one has contacted me about when the work will be completed. They certainly appear to be the most unconscionable and incompetent customer service and repair " professionals" I've ever had the displeasure to work with. More

Always helpful in answering questions, easy and direct communicating with personnel, wait time reasonable and close to projection. communicating with personnel, wait time reasonable and close to projection. More

Service tech Marshal was attentive in expediting my repair issues. I had an issue with repair and he corrected immediately. repair issues. I had an issue with repair and he corrected immediately. More

Horrible service. 5 days in shop and did not have to replace anything. I asked to evaluate a non computer item that should have taken 5 mins. 5 days in shop and did not have to replace anything. I asked to evaluate a non computer item that should have taken 5 mins. More

Daniqua was very helpful explaining the service to my car, she did a great job at explaining what services were being done on my car. She was also very kind and polite. car, she did a great job at explaining what services were being done on my car. She was also very kind and polite. More

Customer service was excellent Julio explain every question I had on top of that he pointed me to a nice comfortable area to sit question I had on top of that he pointed me to a nice comfortable area to sit More

Marshall was very helpful in explaining my service issues with my car. He's very professional and answered any questions that I had. with my car. He's very professional and answered any questions that I had. More

Service agent was very helpful, he explained all aspects of my service very well and the work was completed ahead of the projected time. of my service very well and the work was completed ahead of the projected time. More

As always- my car is serviced every three months- I my 2016 KIA Sportage- receives a thorough evaluation of needs. Marshall Blakes is always respectful of my concerns and updates me regularly while I am 2016 KIA Sportage- receives a thorough evaluation of needs. Marshall Blakes is always respectful of my concerns and updates me regularly while I am waiting. I leave with no concerns and feel confident that all is well for three more months. I WILL be back in three months. I make my appointment before I leave. More