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2,688 Reviews of Destination Kia - Service Center
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December 17, 2023
Devin was great. Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period o Listened to me and got info I needed. However, the response to phone calls is abominable. To get appointment, made multiple calls over a period of several hours. . Left messages, in vain, left on hold interminably - - no one calls back or answers. Other of my many calls, looped around in phone system. I was left in utter exasperation and in tears, with heart pounding out of my body. No excuse for lack of attention to phone part of the service experience. Once I got to dealership, service was good and staff/facility good. More
by rav48
Helpful December 13, 2023
Great service, sales and customer care. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. The customer comes first Ina pleasant, professional environment. Bought three cars since 2018. More
by Joe D.
December 10, 2023
UPDATED 12/22/23: After reading my review, a Service Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and Director, Jim Almindo, reached out to me. He called me to apologize about my experience. He also called me to let me know that the part was in, and to schedule my next appointment. Yes, I still had to take a day off and return to Albany, but he offered to rotate my tires and fill my gas tank free of charge. Better yet, my driver side shock was replaced. No more clunking over every bump and turn. Makes me feel safer. All services were done in the estimated amount of time (under 2.5 hours). Thank you, Jim. EXTREMELY unsatisfied!! I called on 12/7 to confirm an appointment because I hadn't received any confirmation. I was told that everything was all set, so on 12/8 I took the day off from work and I drove from one hour away. I arrived at 9:20am for my 9:30am appointment to have my shocks replaced (under warranty). The parts had been ordered after a previous appointment we had (a whole other story that wasted my husband's time off). Upon my arrival, an associate said, "Let me call and see if we have those parts here for you." (What?) Just as I had almost expected something to go wrong, they only had one shock. The associate, Marshall, called "Matthews" to see if they had the other shock in stock. He said they did and they would have someone run to get it. I was asked if I needed a ride anywhere, and I said yes. I waited 1.5 hours in the lobby for a shuttle to the Northway Mall down the road because apparently there is only one driver, transporting people within a 20 mile radius. It was about 11:30am by the time I got to the mall. Shortly after, I received a call that they actually did NOT have the part they thought they had. Around 12:05pm I got a text that the tech noticed that the tires should be rotated and that my back brakes were low. I asked them to please only fix the shock. At 2:05pm I got another text that said "Still working on it." (I was originally told the entire process to replace both shocks would take 3-4 hours and it was now 4.5 hours.) Meanwhile, my mother drove out an hour to meet me at the mall and then drove me back to the dealership because who knows how long it would've taken for the shuttle to come back for me. I got back to the dealership around 3:30pm to be told it was almost ready to go through the car wash. I also found out the passenger side was the side that was replaced vs the driver side which was the initial problem (making a clunking noise). It wasn't until 4:00 pm that I was able to leave the dealership (6.5 hours later) and then had to drive an hour back home. I was FURIOUS, especially because I have to go back and do this all over again. The only thing the associate, Marshall, had to say was, "Sorry, but we will call you when your part comes in." Completely unacceptable!! It just ruined my entire day. More
by Renee
December 07, 2023
Alex was my service advisor today. He was excellent. Friendly and knowledgeable. This was my first service appointment for my new car, and my oil change/tire rotation took less than an He was excellent. Friendly and knowledgeable. This was my first service appointment for my new car, and my oil change/tire rotation took less than an hour. More
by John.j.baniak
Employees Worked With
November 30, 2023
Marshall is the MAN! Every time I walk into Destination KIA, they make me feel like I’m part of the family. Some of them know me by first name basis and continue to check Every time I walk into Destination KIA, they make me feel like I’m part of the family. Some of them know me by first name basis and continue to check in about my personal life. Not like other business, it’s just a job and they just want to get their customers in and out. More
by angels.cakess
Employees Worked With
November 27, 2023
He gave me great customer service and he explained everything thoroughly to me! would definitely recommend ! everything thoroughly to me! would definitely recommend ! More
by brittx315
Employees Worked With
November 27, 2023
Very nice dealership! Sales people are very pleased and aren’t your typical “car salesman “! They seem to actually care about their clients. The service writer that I had Sales people are very pleased and aren’t your typical “car salesman “! They seem to actually care about their clients. The service writer that I had was excellent. He let me know what services should be done but didn’t pressure me into doing them, I respect him for that. The actual service technician that worked on my car good but I don’t agree with his evaluation that 3 out of 4 tires have to be replaced. 2 yes, not 3! More
by jcurcio001
Employees Worked With
November 17, 2023
Alex my service manager was amazing with how fast he got my car done. After buying six cars from this dealer I can tell you if their service was not always this good I’d of never been back my car done. After buying six cars from this dealer I can tell you if their service was not always this good I’d of never been back More
by VICTORBEGIN0
November 11, 2023
Julio was great to deal with and took care of my car quickly! Highly recommend this dealer and their service team! quickly! Highly recommend this dealer and their service team! More
by Lrubino
November 01, 2023
Brianna was friendly and courteous and very knowledgeable about the service program and explained what was performed on my vehicle. Friendly atmosphere and everyone eager to be of assistance. about the service program and explained what was performed on my vehicle. Friendly atmosphere and everyone eager to be of assistance. More
by elaineogrady123
Employees Worked With
