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Diamond Chevrolet of San Bernardino

San Bernardino, CA

4.0
1,375 Reviews
Why Our Customers Continue to Choose Diamond Chevrolet in San Bernadino The history of Diamond Chevrolet starts over 55 years ago when a man named Bill Bader purchased Jack Coyle Chevrolet located off 8th and F streets in San Bernardino and renamed it Crest Chevrolet. Bader relocated the dealership to where it sits now on 21st and I streets in 1975. Alam Khan of Diamond Motor Group purchased the store in 2019 and continued to operate as Diamond Chevrolet of San Bernardino. With a history deeply rooted in this city we are proud to continue to serve this great community and re-inspire the "Do It Today" motto.
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909 W 21st Street

San Bernardino, CA

92405

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Showing 1,375 reviews

July 11, 2026

They took 3 hours for an oil change that I waited there for. And also only rotated the driver side tires and not the passenger side. Very unhappy with their service. The only good service was from the gen More

by ralphbanuelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Ortega
July 06, 2026

Fast and great customer service It was the fastest service I've had great customer service from Gabriel he made sure I was in and out of there to go on my vacation on time More

by Samdbuilder2
Recommend Dealer
Yes
Employees Worked With
Gabriel Pulido
Jul 07, 2026 -

Diamond Chevrolet of San Bernardino responded

Sam, thank you for your fantastic review! I'm excited to hear that you had a fast and efficient experience at Diamond Chevrolet of San Bernardino. Gabriel is indeed a valuable member of the team, and I'm glad he could assist you in getting ready for your vacation. I appreciate your kind words, and we look forward to serving you again in the future! Safe travels! Sincerely, David Lam - Service Manager Dlam@daliaauto.com 909-883-8833

Jul 07, 2026 -

Diamond Chevrolet of San Bernardino responded

Sam, thank you for your fantastic review! I'm excited to hear that you had a fast and efficient experience at Diamond Chevrolet of San Bernardino. Gabriel is indeed a valuable member of the team, and I'm glad he could assist you in getting ready for your vacation. I appreciate your kind words, and we look forward to serving you again in the future! Safe travels! Sincerely, David Lam - Service Manager Dlam@daliaauto.com 909-883-8833

July 06, 2026

They have forgotten about my required service. I had to call to remind them, and they told me they would call back, but they never did. I had to call back the following week. Then, when I picked u More

by LKR3224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian
Jul 08, 2026 -

Diamond Chevrolet of San Bernardino responded

Our team has acknowledged this review.

July 03, 2026

My experience wasn't so great. You advertised your rent vehicle, and that was not honored. Then I was told you do have loaner cars but not at the time. Lastly, I had to wait there More

by tracydhall2
Recommend Dealer
No
Employees Worked With
Julian
Jul 04, 2026 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us, Tracy. I understand that your visit to Diamond Chevrolet of San Bernardino did not meet your expectations, especially regarding the advertised rental vehicles and the lengthy wait time. I appreciate your feedback, as it helps us improve our services. I encourage you to contact me directly so we can discuss your concerns more thoroughly and ensure a better experience in the future. Thank you again for your input. Sincerely, David Lam - Service Manager Dlam@daliaauto.com 909-883-8833

July 03, 2026

Called twice for an update never got a call back, next day finally got a call and was told what the issues were, small simple fixes, and would be called back when car is ready. Never got a call back. Next More

by Willbigbear
Recommend Dealer
No
Jul 04, 2026 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand that timely communication is crucial, and I appreciate your feedback regarding the delays in updates about your vehicle. At Diamond Chevrolet of San Bernardino, we strive to provide excellent service, and your comments will help us improve our processes. If you have any further concerns or need assistance, please feel free to reach out to me directly. I value your input, and we hope to serve you better in the future. Sincerely, David Lam - Service Manager Dlam@daliaauto.com 909-883-8833

July 01, 2026

They never call you to give updates even they said they will get back to you in few hours, very rude. 0 customer service. More

by Andypatel909
Recommend Dealer
No
Employees Worked With
Alan
Jul 03, 2026 -

Diamond Chevrolet of San Bernardino responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

July 01, 2026

Gabriel was great to work with. Great customer service, got me out in time that I needed too and went above to service my vehicle. More

by MQUEZADA1284
Recommend Dealer
Yes
Employees Worked With
Gabriel
Jul 01, 2026 -

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! I’m thrilled to hear that Gabriel provided you with great customer service and was able to meet your needs at Diamond Chevrolet of San Bernardino. We always strive to go above and beyond for our customers, and it's fantastic to know that you had a positive experience. We look forward to serving you again in the future! Sincerely, David Lam - Service Manager Dlam@daliaauto.com 909-883-8833

July 01, 2026

Too many hidden fees. Not returning. Customer service lady was nice. The service dept not so much More

by Dragonfly.7492
Recommend Dealer
No
Employees Worked With
Some service guy? Alan??
Jul 03, 2026 -

Diamond Chevrolet of San Bernardino responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

July 01, 2026

-Lack of communication -No customer service skills -No interest or care for his job or the customer More

by sheila_dz
Recommend Dealer
No
Employees Worked With
Alan
Jul 03, 2026 -

Diamond Chevrolet of San Bernardino responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

June 29, 2026

Just the attitude and explanation of services. I needed up paying 100 dollars more than what i expected for an oil change and for 'checking' my car More

by Marisolarias22
Recommend Dealer
No
Employees Worked With
Alan I believe
Jun 30, 2026 -

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the oil change and service costs at Diamond Chevrolet of San Bernardino. Your concerns about the pricing and service explanation are important to me. Please contact me directly so I can better understand your situation and address your concerns. Thank you for bringing this to our attention. Sincerely, David Lam - Service Manager Dlam@daliaauto.com 909-883-8833

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