Diamond Chevrolet of San Bernardino

I've been going to Diamond Chevy for quite some time now and have had a few different service advisors but have always great experiences. Unfortunately Dayron was not up to the quality of service I've come and have had a few different service advisors but have always great experiences. Unfortunately Dayron was not up to the quality of service I've come used to. More

Easy and upfront communication let me know exactly what was wrong with my car and was able to fix it in a reasonable time. Thank you so kindly, Alan was wrong with my car and was able to fix it in a reasonable time. Thank you so kindly, Alan More

Not polite at all. I didn't fell confident with the ecplanation of my car He didn't even look at me I didn't fell confident with the ecplanation of my car He didn't even look at me More

Extremely unsatisfied. They had my car 2 days and couldn’t figure it out and said it was the battery. It was not a battery issue. I went to the dealer knowing I was going t They had my car 2 days and couldn’t figure it out and said it was the battery. It was not a battery issue. I went to the dealer knowing I was going to pay more. Females are know to be scammed but at a dealer? More

There was a lack of communication, no acknowledgement of staff for customers no sense of urgency. This is clearly the worst dealership I have been too and no follow up on parts needed to complete repair. staff for customers no sense of urgency. This is clearly the worst dealership I have been too and no follow up on parts needed to complete repair. More

Great fast and easy service They had me in and out of there with great customer service. there with great customer service. More

No call or any update my truck was there with a lot of recall with a transmission problem I stayed without a car for 17 days if I don't call they don't give me no update on my truck recall with a transmission problem I stayed without a car for 17 days if I don't call they don't give me no update on my truck More

I set up my appointment for the oil change tire rotation for $53.95 to charge me over $108 when I told her that that was not the rate I was quoted over the phone and showed her my online appointment for $53 for $53.95 to charge me over $108 when I told her that that was not the rate I was quoted over the phone and showed her my online appointment for $53.95. She said that didn't pertain to my truck that my truck takes 8 quarts. I have the small engine in the 2.7 4 cylinder. That takes only 6 quarts and she continued to lie, even though it's on the receipt that it only took 6 quarts. She argued with me and I became so upset. I just paid and left. More

When I called the day prior to make an appointment I was told it was going to be $99 they never mentioned anything about that's just an estimate so when I went the next day Larry Allen gave me a price of $1 told it was going to be $99 they never mentioned anything about that's just an estimate so when I went the next day Larry Allen gave me a price of $119 instead of $99 he was rude and unprofessional and he told me if they add more quarts maybe more but I'll fix it and take care of it I told him I could of gone next door to Valvoline oil change which was only $65 for full synthetic but I wanted to use the rewards points technically I got ripped off by $20 and I don't appreciate it he's just not friendly at all the unprofessional More

The dash cluster was not remediated by a battery that cost us $571 just for diamond to put in. For each description of what we want a diamond a check cost quote 249.99 for each area of concern. Alan at cost us $571 just for diamond to put in. For each description of what we want a diamond a check cost quote 249.99 for each area of concern. Alan at the service counter sent a text message stating that always remediated with the new battery. We will not be returning to diamond as they are just interested in dollars not in customer service! More