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Diamond Honda

City of Industry, CA

4.8
1,201 Reviews

17525 E. Gale Avenue

City of Industry, CA

91748

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1,201 Reviews of Diamond Honda

September 07, 2019

Excellent service Pete provided excellent service, very kind and respectful I’m very happy the way He provided hes service I strongly would recommend Diamond Honda esp More

by Korina Maldonado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Nelson
Aug 08, 2022 -

Diamond Honda responded

Thank you, Korina! We appreciate the recommendation.

September 06, 2019

The Customer Service was Amazing!!!! I toke my CR-V to the service area Nicole was so amazing good attitude and friendly. Adan the salesperson that sold me my CR-V is THE BEST. The servi More

by Erika Ramirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Bright /
Aug 08, 2022 -

Diamond Honda responded

Thanks, Erika! We're happy to hear that you've had great experiences with both our service and our sales teams.

September 06, 2019

New Tire Installed on my Accord. Had 1 new tire installed on my Accord due to a flat that was beyond repairable. Eliseo provided timely service status updates and a fair price for new More

by Chyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eliseo Villanueva
Aug 08, 2022 -

Diamond Honda responded

Thanks! We're happy we could help.

September 05, 2019

Awesome experience at Diamond Honda I was very impressed with the professionalism and friendliness of everyone I came in contact with. From the receptionist that greeted me with a smile More

by Gloria A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Gutierrez , Jerry Ng, Edgar Velazqrez
Aug 10, 2022 -

Diamond Honda responded

You're welcome, Gloria! Thanks for coming in!

September 04, 2019

Regular service Went in for regular service and Sylvia took care of me. Car was checked in in a timely manner and drop off/pick up was arranged easily. My car was rea More

by Dl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cho
Aug 10, 2022 -

Diamond Honda responded

Thanks for the recommendation! We appreciate it.

April 18, 2019

They damaged my new car! Not only did it take multiple days longer than promised to install the accessories I bought with my brand new car, they ended up damaging the front an More

by KMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo Fierro, Matt Martinez, Andrew Keung
March 20, 2019

Snake Oil Salesman name - Chung Ly Avoid this place at all cost especially an internet sales manager name Chung Ly. He gave me a quota of $24900 which is far higher than any places I we More

by Chung Ly is a Liar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chung Ly
Aug 10, 2022 -

Diamond Honda responded

We're so sorry this happened. Thank you for bringing it to our attention so that we can address this with our sales team. We wish you the best.

September 22, 2018

Great Service! Jimmy Tang is awesome! He is extremely easy to work with, courteous and attentive. He helped us get exactly what we were looking for with unbeatable p More

by F.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mazen Dakdouk, Jimmy Tang
Sep 25, 2018 -

Diamond Honda responded

Thank you for this wonderful review, F.S.! We appreciate your kind comments regarding the service you received from Jimmy. We are happy to know that he treated you well and that you thoroughly enjoy that beautiful new Honda Accord Sport. And in black too! What a beauty! Please let us know if you have any questions or need anything and thank you so much for allowing us to earn your business. We appreciate you. Best regards, Diamond Honda

August 11, 2018

Wrong sticker prices on multiple cars Jay Lee( (Internet/fleet mgr) claims that multiple cars had wring sticker prices affixed to the windows. .. My son and I I offered an oall cash offe More

by MickBourne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Ng, Jae Lee
Aug 14, 2018 -

Diamond Honda responded

Hello MickBourne - Please accept our apologies for your frustration and the miscommunications that took place on our part. We can understand why you would be disappointed and regret that our service made you so upset. This is not what we intend and regularly receive positive reviews regarding the service of our Internet Department. However, we do appreciate your feedback and will share your comments with our management team for further review. We wish you the best in your vehicle search. Best regards, Diamond Honda

June 22, 2018

Very bad service I have been suffering a very bad experience / a very bad service from Diamond Honda. I bought a certified pre-owned Honda CRV together with 100,000 mi More

by A regret buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen Ho
Jun 27, 2018 -

Diamond Honda responded

Hello A Regret Buyer - We are very sorry to read of the situation you encountered with your vehicle and for any inconvenience you may have incurred. We noticed this same reveiw on another review website under another name. As we previously stated, Honda makes every effort to manufacture a quality product however, even with quality products, an issue can arise. A comprehensive warranty is provided to cover any conditions that may occur as a result of the manufacturing development. Diamond Honda is independently owned, however, there are rules and regulations that we must follow when submitting a warranty claim. In regards to the "irresponsible sales manager," we offer our apologies for the unfortunate impression that was given. However our team members, in fact, really do care about our guests and are some of the the friendliest, hard-working associates in the industry. We gain extend our apologies if you were not able to witness this first hand. We do thank you for bringing your disappointment to our attention and wish you the very best luck moving forward. Best regards, Diamond Honda

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