Diamond Honda

2018 Honda Clarity Touring Plug-in Lease Experience Got a great purchase experience from Jerry Ng internet director and Chung Ly internet sales manager. Both were very helpful and went over and beyond Got a great purchase experience from Jerry Ng internet director and Chung Ly internet sales manager. Both were very helpful and went over and beyond to make sure we were very well taken care of. Very Straight forward, NO GAMES, NO Shady Sales Tactics, NO BAIT AND SWITCH. I wish all dealers work like Jerry and Chung. I want to share my experience and show my appreciation for their help! More

Services Very bad business. Try to find the ways to charge you more. Lengthy wait time . They will always charge you for Inspection where Or her dealer will in Very bad business. Try to find the ways to charge you more. Lengthy wait time . They will always charge you for Inspection where Or her dealer will inspect for free even you just go there to change oil. More

Great place to buy a new car. I purchased a 2018 Honda Odyssey from Diamond Honda November 2017. I could not have had a better experience. I shop around. I spoke to sales represent I purchased a 2018 Honda Odyssey from Diamond Honda November 2017. I could not have had a better experience. I shop around. I spoke to sales representatives at several Honda Dealers within 100 miles, I requested quotes, I went to look at several vehicles in other dealerships, etc. Once I spoke to CHUNG LY @ DIAMOND HONDA I knew that I didn’t have to travel far to get the best price, the best customer service without compromise. Chung Ly truly worked hard to get my business and his hard work was greatly appreciated. My shopping around stopped here. He is a one stop shop- he is knowledgeable, friendly, easy to work with, and he truly worked to exceed all of my expectations. I feel that I got a great price because he has the customer’s best interest at heart, he wants to get you a good deal and he wants to see you leave happy. This is not the first vehicle I purchase, but it has by far been the best buying experience. I highly recommend buying from Diamond Honda. They sell a lot of vehicles and I am convinced that they do so because they are the best around. They have a great staff, and I am certain that I am not the only person that walked out of there with a new car, thrilled at the price I got it for, thrilled with the service that Chung provided, and thrilled with knowing that they are down the street should I ever need to stop by with an inquiry or concern. I HIGHLY recommend this place if you’re looking to buy a new car, ask for Chung Ly, he’s really good at what he does. I can easily say that I could not find better within my 100 mile radius search from Diamond Bar. More

Please stay away from this dealership!!! 1. Before I purchased my vehicle I said I need assistance to take the vehicle home. In order to make the sale Roland Gutierrez Internet / Fleet Manage 1. Before I purchased my vehicle I said I need assistance to take the vehicle home. In order to make the sale Roland Gutierrez Internet / Fleet Manager at Diamond Honda in Puente Hills SAID DONT WORRY WE WILL HELP YOU TO DELIVER THE VEHICLE HOME. EVEN THE FINANCE MANAGER SAID WE WILL HELP YOU. SOON AS I PURCHASED the VEHICLE I WAS TOLD TAKE UBER OR LYFT. 2 I DID TAKE A LYFT AND PAID 57$ TO GET THERE. BEFORE I ARRIVED I CALLED 1 HOUR AHEAD OF A TIME AND SAID I AM COMING TO PICK UP THE VEHICLE. I WAITED 3 HOURS TO PICK UP MY VEHICLE SAME PERSON Roland Gutierrez never even came out and told me your vehicle is ready, it was parked outside for 2 hours while another person Gloria was keep telling I need to wait. nobody even checked if my vehicle is ready. Until finally another person went outside saw my vehicle and apologized for the long wait. 3. NOW ITS BEEN 2 MONTH NO REGISTRATION NO TAGS. I AM DRIVING WITH EXPIRED tags. 10/26 CALLED THE DMV JUST TO FIND OUT THAT DIAMOND HONDA NEVER COMPLETED PAPERWORK. 4. Jay Park General Sales Manager SENT EMAIL Thank you for allowing me to assist you in the purchase and said If I can assist you further in any way? I replied back immediately with my concerns never heard from him again. I sent 2 emails no response. You be the judge. I would suggest do not buy from them they are dishonest. More

Wont budge price wise & tried ripping me off for my trade in I purchased a vehicle from this dealer 2 years ago, it was a used 2013 Honda accord lx with 42,000 miles on it. I got it for 16,900+tax and registrati I purchased a vehicle from this dealer 2 years ago, it was a used 2013 Honda accord lx with 42,000 miles on it. I got it for 16,900+tax and registration. I was helped by Manny however, he does not work there anymore. I am in the market for another vehicle and came across the perfect one on their website. My insurance agent gave me the name of an employee who will help me get the "best price" and the best numbers that will work for me. I contacted the employee by the name of Daniel and right away told me he would be able to lower the price for me and give me the deal I'm looking for. I told him I didn't want to drive an hour and a half to the dealer just to then be told nothing can be done. He assured me of everything. As soon as I arrived at the dealer he came to greet me and blatantly passed me on to another sales representative. Who then told me the car was not even ready to be seen or test driven because it was being repainted. Why would a car need to be repainted if its in excellent condition how Daniel told me. I then went with the new sales person to try and run some numbers and see if the deal I need can be made. Turns out they only want to give me 8K for my car when I have only added 11,000 miles on in two years and is in good condition (not excellent, not very good, on carfax). With that being said my car is worth at least 12K in trade in value and 15K in retail value. After the negative equity, I would have less than a thousand in positive equity + my 4k down. They didn't value me being a returning customer, nor did they give a respectful offer for my vehicle. I know if they really want to make a sale, they can make the numbers work out. I feel like I was not taken seriously because of my age. I came a year ago with a much older friend to trade in his Volkswagon (valued at 7,200 on car fax trade in value) which he still owed 14K on it. He was in the market for an Accord EXL V6 priced at 34K I think brand new. After 2 hours of negotiating, he got the out the door price of 35K. That's an insane deal, he got discounted over 9K. My suggestion to anyone trying to shop at this dealer, only go if you're a bit older (29 and up) to be taken seriouse. More

Extremely Unhappy I took my car in to replace my drivers side sun visor, when my car was claimed to be ready I walked out and my car had not been pulled up. I sat and w I took my car in to replace my drivers side sun visor, when my car was claimed to be ready I walked out and my car had not been pulled up. I sat and waited outside and when my vehicle came I sat inside and inspected it before I left. As I looked on the top of my car ceiling there were black marks all over and handprints all along the side airbag. I told the representative who was assisting me and he took it back to be cleaned. I waited again and when he brought my vehicle back I inspected it again. The same spots were still there. Again, he had to take my vehicle back to be cleaned, he claimed he was upset about the carelessness of the workers in the back and I was not the only customer this has happened to that day. Extremely disappointed. More

Great service! Very helpful very caring. Made sure everything was checked in my car and made sure all my concerns were taken care of! This is my go to dealership for Very helpful very caring. Made sure everything was checked in my car and made sure all my concerns were taken care of! This is my go to dealership for service! More

Great experience Fast service, helpful and knowlegeable staff. This is what I experience whenever I have my honda vehicle serviced at Diamond Honda. This is where I bo Fast service, helpful and knowlegeable staff. This is what I experience whenever I have my honda vehicle serviced at Diamond Honda. This is where I bought my car too and that's another wonderful experience Fran More

Very fast service!!! Very good environment, too. I had a recall for my 2005 Honda CRV for Driver's Airbag. Customer service told me that it will take at least 2 to 3 hours to replace driver's airbag. I had a recall for my 2005 Honda CRV for Driver's Airbag. Customer service told me that it will take at least 2 to 3 hours to replace driver's airbag. But it only took 30 to 45 minutes. Very fast service!!! Very good environment, too. More

Great service Everybody was nice and friendly but the girls where the customer keys are were whatever. The shuttle people were awesome and Alan Chan took care of me Everybody was nice and friendly but the girls where the customer keys are were whatever. The shuttle people were awesome and Alan Chan took care of me and my car well. More