Diamond Honda - Service Center

Great service. Exceeded my expectations. Very fast since I was waiting. He explained to me exactly how many cars were ahead of me. Asked if I needed a car wash. Told me it would take a little over an hour. I was waiting. He explained to me exactly how many cars were ahead of me. Asked if I needed a car wash. Told me it would take a little over an hour. When the vehicle was almost done he took the time to give me an update. This was for an oil change. Not for a big job. More

I've been a loyal customer since 1999. I need a dependable car and Diamond Honda knows this. Bert is friendly, honest and professional. He goes above and beyond my expectations to meet my needs t dependable car and Diamond Honda knows this. Bert is friendly, honest and professional. He goes above and beyond my expectations to meet my needs to ensure the safe performance of my 2000 CRV. Bert should be commended for his great friendly service. I would never take my car to any other place, excellent service is too hard to find and I have it at Diamond Honda. Keep up the good work! Sylvia Rice More

Bert is by far the best service advisor I have ever had the pleasure of dealing with at a dealership. Not only is he courteous and very patient he is also extremely knowledgeable and fair in his recommenda the pleasure of dealing with at a dealership. Not only is he courteous and very patient he is also extremely knowledgeable and fair in his recommendations. I always look forward to my service appointments when I know I have such a great person as my service advisor. If you come in for service at this dealership be sure to ask for Bert, your service experience depends on it!!!! More

Bert Ruelas is friendly and trustworthy. He goes out of his way to help me in my previous visits with Diamond Honda. I highly recommend him for great customer service. his way to help me in my previous visits with Diamond Honda. I highly recommend him for great customer service. More

Bert is a very responsible and professional advisor in the car repair and service center. Every time he provides wonderful service to my friends, my sister and me. And he always provide his professional r the car repair and service center. Every time he provides wonderful service to my friends, my sister and me. And he always provide his professional recommendation to them. They all like him. Highly recommend!! More

Bert returns my calls when I call for a appointment to service my car. He is always helpful with maintenance advise and recommendations on my 2007 Honda Accord. I have 102,000 miles on my car. Bert sim service my car. He is always helpful with maintenance advise and recommendations on my 2007 Honda Accord. I have 102,000 miles on my car. Bert simply explains my choices in maintenance care of my car. He asked me during my 100,000 mile service to go with Honda parts because they are manufactured to the vehicle spec. for my car. He explained that for the first 100,000 miles I had no break downs or major repairs, so he recommended that for the next 100,000 miles to invest in my car. The department always gets the job done and provides me confidence in my cars service and safety. Thanks Bert and Honda More

i bring my honda pilot late in the afternoon and i thought that i will not be accepted anymore but still they accept it for change oil and it was fast and the staff who assisted me was very accomodati thought that i will not be accepted anymore but still they accept it for change oil and it was fast and the staff who assisted me was very accomodating. More

I've been cheated by the Diamond Honda of Puente Hills Service Center. They provided wrong and fake diagnostics and requested labor fee over $400 for sliding door problems and Real A/C. The initial diagno Service Center. They provided wrong and fake diagnostics and requested labor fee over $400 for sliding door problems and Real A/C. The initial diagnostic which they provided said Control box needed to be reset. It cost me $108 to do the works and its not covered by Honda Care. But they didn't fix the problem which I found out when picked up the car. Then on the 2nd diagnostic report next day, They said the Sliding Door Panel Re-sealing is needed and its requested by Honda Care, also the door motor and Transistor on Control unit needs to be replaced. They said the Re-sealing is not covered by HONDA Care, It cost $400 to do the works. Since those parts(motor and Transistor) was back ordered and needs about 2 weeks, so they asked me pickup the car or they will pay for the rental car. Also, I need to pay the resealing works $400 in advance since they already provided some works, I refused to pay the $400 since they have not yet fixed the car. In addition, it doesn't make any sense that customer is responsible to pay for the back panel sealing works in order to protect a "warranted parts". The service Manager Eric Sharaf was very rude said the Re-sealing works is required by HONDA CARE, and its necessary, otherwise, no parts will be covered under Honda Warranty. After several arguments, The service Manager said I can have my car and please wake away, they will not service my car anymore in the future. They will not refund me the $108 that I paid, in addition, they will withdraw the car rental purchase order and I will need to pay for it on my own. After I withdraw my car from the Service Center, then I checked in the car to another Service Center "Metro Honda" which located in the city of Clairmont. The Metro Honda fixed the problems, which they have replaced the Junction box, and it fixed both sliding door, Door Lock, and real A/C. All parts and labor covered by the Honda Care Extended Warranty and I don't need to pay anything. In addition, they have authorized a car rental which covered by Honda care during those repair days, included parts waiting period. I have spoke to HONDA CARE WARRANTY CLAIM CENTER, they have confirmed that the sliding door back panel re-sealing works is recommended but not necessary, Also, the rental car should be covered under entire repair period during the parts waiting. More

Every time I brought my car @ diamond Honda puente hills for service I'm always satisfied with their services. Thanks Bert Ruelas you are the Man! for service I'm always satisfied with their services. Thanks Bert Ruelas you are the Man! More

A few years ago, I bought a 2008 Honda Cr-v from this A few years ago, I bought a 2008 Honda Cr-v from this dealer, WOW great car! The salesman at that time was very helpful and friendly. Over the last A few years ago, I bought a 2008 Honda Cr-v from this dealer, WOW great car! The salesman at that time was very helpful and friendly. Over the last few years, I have taken my car there for service...they have a great team of people working for them. They really make you feel welcome and they try to save you money whenever possible. I like that they send me coupons in the mail which have helped lower my cost when I needed service done on my car. Note, I usually put the coupons in my glove compartment so when I need anything done the coupons are waiting to be used. The whole staff there have always been very friendly, honest and extremely helpful...alot of great people working there. And I love the atmosphere here when I had to wait for my car. I recently, spoke with the New General Manager Theodora Stratos when I was there on my last visit there...she and her staff try to make sure your expericence is Outstanding, they aim to please. Great job to ALL,Keep it Up and Thank You!! More