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Dick Genthe Chevrolet
Southgate, MI
553 Reviews
Dick Genthe Chevrolet is the only original family owned and operated GM dealership in the Downriver area. We have been servicing the automotive needs of the Downriver area since 1916. We are proud to be part of the new General Motors and thankful for the opportunity to serve the Downriver Community for many more years to come.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 553 reviews
July 10, 2012
Took my 2008 HHR here for body work. Initial drop off an info transfer was fine. Communication during the repair process was lacking. I had to call in and ask about a date of completion. Picking up the car info transfer was fine. Communication during the repair process was lacking. I had to call in and ask about a date of completion. Picking up the car was an utter fiasco. Mike, the manager of the Body Shop is the RUDEST person I have ever encountered in my 20 years of being a GM customer. They closed at 6, and I could not get there until right before 6pm. I called him at 5:30 and told him I was on the way and it would be close. All I had to do was pay my deductible and get my keys. When I walked in the door at 5:57, Mike very rudely tapped his watch and said "30 more seconds!" My fiance, who was with me and is an engineer at GM, politely reminded him that it was about customer service and that the transaction would only take less than 2 minutes and that staying 2 minutes past 6 pm was worth it for a loyal customer. Mike then proceeded to shout at my fiance about how he had been here all day and left at 6pm with no exception. I get it. He wanted to go home to his family. We wanted to go home too. But instead, Mike insisted on arguing with my fiance for well over 5 minutes. Once he finally rang me up, he threw my car keys on his desk and said "you're all done." He never took me out to the car to walk me through the repair, he never said "thank you" or "come again" or "I'm sorry I was so rude and picked a fight with you for no reason." If he would have kept his sarcasm and rudeness contained, taking me out to the car, showing me the repair, and ringing me up would have taken FAR less time than it did to yell at me and my fiance for coming in at the last minute for a simple pick-up. I brought my car to Genthe because it is a State Farm preferred repair shop. I will be letting SF know how I was treated by Mike. I just moved down to GI from Novi and I was looking for a new Chevy dealer to replace my beloved Liberty Chevrolet. I will NEVER bring my car here again. Mr. Genthe, you should be ASHAMED of how Mike acted towards a customer today. More
by ndphinney
Employees Worked With
Mike the Body Shop Manager
May 22, 2012
My experience there was the best. Everyone was very My experience there was the best. Everyone was very friendly. My circumstances were not the best. I was very up front with Cindy, who in turn, was v My experience there was the best. Everyone was very friendly. My circumstances were not the best. I was very up front with Cindy, who in turn, was very honest with me. They held my newer vehicle for two days waiting on the down payment. I was treated with respect and kindness. I felt as if I was family. A shuttle was sent out to my work to come and pick me up to finish the transaction. The fact that they have been in business was an extra insurance policy knowing I was getting a mechanically sound vehicle and that they stand behiond their work and vehicles. I will refer anyone that needs a vehicle to Genthe. More
by rndiva67
Employees Worked With
Cindy McTaggart/ James(financing)
March 31, 2012
With having not the best credit I was alittle apprehensive on even looking for a car but my husband said lets do it! He spoke with Barry first who was encouraging with the credit issue. When I apprehensive on even looking for a car but my husband said lets do it! He spoke with Barry first who was encouraging with the credit issue. When I came back with him to look for a car Jamie was helpful in telling me which vehicles really would fit our situation, Barry was off that day. I drove about 4 different cars and felt one was just right. Contacted Barry and he said Jim would get the deal we needed. WEll, Jim was AWESOME! Got the payment I could afford and the downpayment I had. What a pleasant experience!! Great with my 5 year old too :) More
by matthewsclan
Employees Worked With
barry and jim
March 30, 2012
i viewed a few dearler ships and not one was as freadly and willing to find something that was best for me until we came upon dick genthe. for my first experience they made it well worth buying my car. i w and willing to find something that was best for me until we came upon dick genthe. for my first experience they made it well worth buying my car. i will definitely come back ones we pay the first one off. thank u berry and ray for making my first experience well worth it. More
by tsantos313
Employees Worked With
berry and ray
February 29, 2012
Mr. Goudy worked hard for us to get the van that we fell in love with. He worked with us, and had out the door keys in hand. i'm telling all my friends about the service and quality. Thank MR. Goudy!!! in love with. He worked with us, and had out the door keys in hand. i'm telling all my friends about the service and quality. Thank MR. Goudy!!! More
by Dlite31
Employees Worked With
Barry Goudy
February 26, 2012
A+ in service there whole team was great cindy took extra care of me she got me the car I wanted at the price i wanted and the trade in value on my car i wanted there wonderful well worth the 40 mile drive f care of me she got me the car I wanted at the price i wanted and the trade in value on my car i wanted there wonderful well worth the 40 mile drive for me! She a wonderful person! More
by mikeshhr
Employees Worked With
cindy mctaggart
February 22, 2012
Very great service, and very polite. My car is amazing, and I'm glad I went to this dealership to purchase my new car, I would recommend this place and I'm glad I went to this dealership to purchase my new car, I would recommend this place More
by jackieerae
Employees Worked With
Barry
February 22, 2012
Barry did a great job helping me find a car for a great price. I am very happy with my new car. I will most definitely be buying my next car from them. price. I am very happy with my new car. I will most definitely be buying my next car from them. More
by slathrup
Employees Worked With
Barry Goudy
February 12, 2012
for a first time buyer, the employees worked well in finding good rates and prices, this dealership was great, and my overall experience was as well. finding good rates and prices, this dealership was great, and my overall experience was as well. More
by StephanieM.
Employees Worked With
Ray Borrusch
February 09, 2012
Me and my fiancé went into Dick Genthe because he was looking for a truck. He found a 2006 Avalanche and loved it. We test drove it and it ran wonderful. Barry was very friendly with us and answered was looking for a truck. He found a 2006 Avalanche and loved it. We test drove it and it ran wonderful. Barry was very friendly with us and answered any questions we had. The one thing we found wrong on the truck was the sun roof would not close properly but Barry said he would take care of it for us. They also had the truck washed and some gas in it before he picked it up today. Our overall experience at Dick Genthe was great because everyone there was very friendly and helped us get a good deal we could afford. More
by SUveges
Employees Worked With
Barry
