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Dick Genthe Chevrolet - Service Center

Southgate, MI

2.9
97 Lifetime Reviews Review Dealership

97 Reviews of Dick Genthe Chevrolet - Service Center

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December 14, 2020

"Had my equinox in for an emissions recall last week. When..."

- KAJ

Had my equinox in for an emissions recall last week. When I got the car back I noticed a slight smell of exhaust fumes. I figured it was simply due to the work that had just been completed and the fumes would clear up. Drove it last night and the fumes were much worse. Took it back to Genthe today and they can't get to it for days, even though they returned my car in a condition that makes it dangerous to drive. I would not recommend their service department.

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Recommend Dealer
No
Employees Worked With
October 01, 2020

"First time here, now the only place I will go! They..."

- JodyF

First time here, now the only place I will go! They really listen. Got the run around from a third party warranty company. Mike and his wonderful crew member Brandon BOTH called them and wore them down, COVERED! Great bunch of people. Friendly and patient.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon, Randy
August 14, 2020

"Neil In a few words was an A 1 employee who takes pride..."

- chemadeese64@gmail.com

Neil In a few words was an A 1 employee who takes pride in his work and his job would recommend him to anyone that needs service on a vehicle

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Neil Stress
March 04, 2020

"I took my car in for body work very unprofessional the..."

- Douglass

I took my car in for body work very unprofessional the work was done but car ended back in the shop 2 days later . S

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Recommend Dealer
No
Employees Worked With
May 24, 2019

"Amazing customer service "

- Lyssa313

They were very helpful when I was looking to purchase a car I enjoyed the experience very much Everyone was very friendly and attentive to my needs They weren’t just there to sell me some thing like most other dealerships I will highly recommended Dick Genthe to everyone! I appreciate them going the extra mile to make sure I was happy with my service Thank you!

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Recommend Dealer
Yes
Employees Worked With
Doug
April 15, 2019

""Worked" on my car for over a month"

- Gmc terrain

Car service keep my car for over a month. I paid 700 dollars for the service and my GMC Terrain was not fixed. Dealership returned my car twice on Fridays and my car left me stranded on Saturdays. I'm not sure if their technician could fix my car or if it simply was not a priority since I had already paid. I talked to the manager and all he said was to take it back in. I had to look somewhere else since my rental car bills also are adding up and I was not getting any closer to having my car working.

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Recommend Dealer
No
Employees Worked With
Other Employees : Car service manager
October 17, 2018

"Dissatisfied Customer"

- Zuke1962!

I am fuming - took my car in for a slow leak in the coolant system. They kept my car for two weeks before calling me with the estimate. When I told them that I was going to come and get my car, I was told that there would be a charge for the loaner. I went in to pick it up and I was told that there was a $200 rental fee for the loaner. I told them that I was not going to pay $200 when I was told initially that it would take 3 or 4 days. I finally agreed to pay $80 for the loaner. They reprinted my paperwork and hit me for a $121.95 charge for diagnostics. So I got screwed by Dick Genthe Chevrolet. I will never buy another car from them again.

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Recommend Dealer
No
Employees Worked With
Kevin McCarty
July 13, 2018

"Vehicle service"

- tk

I purchased two vehicles here in 2014. Service has been excellent any time I have needed it. A cruze, and a Impala. Any recalls have been taken care of with an appointment.

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Recommend Dealer
Yes
Employees Worked With
Neil Stress, John Gonzalez
January 19, 2018

"Oil change"

- Touch it

Very helpful courteous young guy tommy took care of me. Rest of staff were very respectful and timely with my oil change. I will be back

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Recommend Dealer
Yes
Employees Worked With
Tommy, Steve Szabados
January 09, 2018

"Terrible quality vehicle's "

- Noel Sandoval

1st car they tried to sell me, the transmission went out during test drive. ( I recorded a video of it) So I was ready to go somewhere else, but Doug Raines was a good salesman and suckered me in. The car I did get I've had for about 3 months and Its been in for service 3 times a total of 7 days. It is currently there for a bad fuel pump, and they are always out of loaner cars. So I've been out of luck every time it needs service. No loaner car, no rental reimbursement, and the rudest service manager I've ever encountered. (STEVE Szabados) I don't know nor do I care if I spelled his name right.

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Recommend Dealer
No
Employees Worked With
Other Employees : Steve Szabados
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