Dick Hannah Acura of Portland

After a day or so of negotiating the sales person said "Let's meet in the middle, $150 difference each. I will take this to my manager and make it happen - $150 is not going to break us. I have the keys "Let's meet in the middle, $150 difference each. I will take this to my manager and make it happen - $150 is not going to break us. I have the keys in my pocket. I consider this your car. I will put a Sold sign in the window and move the car to the back of the lot. I'll call you in ten minutes to let you know." I said "Okay, deal." I got a call about an hour and a half later. "I've got good news and bad news. The bad news is the car was sold. The good news is I found a dealer two states away with the same colors. If you are willing to pay the full price (i.e., no longer meet in the middle) we can still make it happen." After a few minutes I called back and agreed to the deal. The sales person called me back and said "my manager called their manager and it is done. We have to work out the dealership trade but they know we have that car. You have nothing to worry about. It is done." I agreed to come in the next morning to put down a deposit on the car; the car was to be transported one day later. I thought it was crap to tell me the car was mine and it was being pulled from the lot, only to be told it was sold. The salesperson had a lot of excuses for how the keys were supposedly in his pocket but the car was sold to someone else ("it was a fleet manager and he has a lot of pull"). It was also 'convenient' how the sale of this car was resulting in me paying more for the next one... I was a bit peeved but still wanted the car so I got the family up and drove across town for my 10am appointment. I got a call at 10am (which I couldn't answer) and another one a few minutes later where the salesperson told me the car had been sold. I challenged him on this - just the night before he said his manager spoke with their manager and the car was held. His explanation? The other manager looked online at his inventory and didn't know the car was gone until he walked the lot the next morning. I call bullshit on that one. But wait there is more. Shock of all shocks...the salesperson invited me to come over and test drive the cars they had in stock, never mind they weren't the colors I wanted. Again, I call total bullshit on this move. In my opinion the car two states away never existed and this was all part of a scheme to get me to pay more for a car I clearly never wanted. In total, I will never do business with these people. Ever. They represent the worst of the worst, some sad compilation of the worst stories you've ever heard about with car salesmen. Do yourself a favor and avoid them at all costs. I give them 1 star because I can't give zero stars. More

I live in Washington state near the Canadian border. After dealing with several Seattle dealerships, I found their prices much too high in comparison to other states. I routinely travel to both Chicago After dealing with several Seattle dealerships, I found their prices much too high in comparison to other states. I routinely travel to both Chicago and Las Vegas and was seriously considering purchasing vehicle from one of those states and driving back to Washington as their prices were substantially less than the three Seattle dealerships. On a whim I contacted Acura of Portland and they really went beyond the call of duty to assist me and the budget constraints I was working under for a 2011 Acura TL with Tech. If you can afford to pay whatever the Seattle dealerships want, by all means shop with them. However, if you are looking for a fair price, Acura of Portland is the best place to go in the Pacific Northwest. Duane Phillips was honest and straightforward with me and never gave me the runaround. In addition, I was able to do all this via phone and email as Portland is 5 hours away. It was a great experience. Good luck on your car search! More

My wife and I went to the dealership with the intentions of purchasing a new car. I had made contact with the internet sales person and requested several vehicles to look at. Once we arrived the internet sa of purchasing a new car. I had made contact with the internet sales person and requested several vehicles to look at. Once we arrived the internet sales rep made us wait for about 45 mins prior to even showing us any vehicles which was onlt two out of the eight I requested. Now comes the trade in.... We had a 2000 BMW 740il top of the line BMW with low miles for the year and in excellant shape inside and out when they appraised our trade in they came back and said it had been wreaked before because " checked with a paint meter" and only offered us $4000.00 after going back and forth we left and took our BMW to a independent appraiser whom said they lied and where just trying to make a profit which I felt was true. So we took our buisness else where and will recommend people stay clear from Acura of Portland. More

I have delt with Acura of Portland for the last 19 years. I have bought new cars and had my cars serviced at this dealer the whole time. I have neve been dissatisfied once with any work or service ever done I have bought new cars and had my cars serviced at this dealer the whole time. I have neve been dissatisfied once with any work or service ever done there. When buying the new 2010 vehicle I was pleased as much with the sales force as I have been with the service department. I have worked with Glenn on the Green team on both of my Acura and have been completly satisfied with his sugestions and recomndations. I appreciate dealing with and honest dealer such as Acura of Portland. Chances are if I bought another new car I would again return to Acura of Portland. More

Everything was first class. I don't get in there often but it was easy to see they like to pamper their customers. Even though I came in for warranty work, they washed the car and vacuumed it too. The o but it was easy to see they like to pamper their customers. Even though I came in for warranty work, they washed the car and vacuumed it too. The only thing that surprised me is there was now WIFI in the waiting room. More

Great service! Joey is always ready to help! My car was in and out so fast for the oil and lube that I was totally amazed to hear that my car was ready to go within a short period of time. The car was take in and out so fast for the oil and lube that I was totally amazed to hear that my car was ready to go within a short period of time. The car was taken in soon after I arrived at the dealership and before I knew it the car was ready to go. More

They were able to quickly diagnose and fix an issue that another dealer couldn't fix. They had the necessary parts available and put me back on the road faster than expected. These guys know who I am when I another dealer couldn't fix. They had the necessary parts available and put me back on the road faster than expected. These guys know who I am when I arrive and they always do a fantastic job. I didn't buy my latest vehicle at this location but I'll most likely get the next one here and I'll always return for servicing. Excellent! More

I was pleased that I was in and out in less time then I was told it would take. The shop is clean and my vehicle was washed and vaccumed when returned to me. I have used this dealership's service in the was told it would take. The shop is clean and my vehicle was washed and vaccumed when returned to me. I have used this dealership's service in the past and I would definitely recommend this dealer's service to others. More

As soon as I drove up, someone was there to greet me, they were friendly, and they remembered me from previous visits therefore addressing me as Mr. Carter, and I like that. And I also like the bottles o they were friendly, and they remembered me from previous visits therefore addressing me as Mr. Carter, and I like that. And I also like the bottles of orange juice, and bottled water, and coffee they provide for their customers. More

a driveable problem came up with my car and to my delight the dealership service department could take it in the same day. The service was tinely in deciphering the problem and fixing it, It turned out that the dealership service department could take it in the same day. The service was tinely in deciphering the problem and fixing it, It turned out that I needed new tires. I also appreciate the consideration for my handicap and if the car needed to be kept arrangements to g et me home could be made. Mt car drives nicely and I am happy Thank you Alice More