Dick Hannah Kia

We have faithfully brought our vehicle, which we bought new at Dick Hannah Kia, in for scheduled maintenance every 7,500 miles. We have never been wonderfully happy with the customer service overall, but new at Dick Hannah Kia, in for scheduled maintenance every 7,500 miles. We have never been wonderfully happy with the customer service overall, but it has been acceptable. During our last scheduled maintenance appointment we were told that the battery suddenly went dead while our vehicle was at the dealership. We had not had any problems with the vehicle or the battery, but we do understand this could happen. The dealership offered to change out the battery, but my husband indicated that he would prefer to do it instead of paying them to do it, as this is not a warranty item. The service manager seemed very put off by the fact that we did not want to pay to have the battery replaced. The dealership jumped the vehicle and it made a very strange sound when jumped but then ran fine. We drove it home and replaced the battery the next morning. When we started the van after replacing the battery the van made the strange noise again and then would not start at all. The starter was out. We immediately called the dealership and were that in addition to batteries that can just die at a moment's notice, so can starters. When we did not accept the unlikely coincidence that the battery and starter when out within 24 hours of each other just "because" the dealership indicated that because we did not have them change the battery, they could not accept any responsibility for the starter, because we might have broken it. My husband has changed many batteries in his day and knows that he did not have to do anything to the starter to change the battery. Now, while we believe that our issues started while our vehicle was at the dealership, we suppose it is true that the battery and starter could have gone out within hours of each other and it could have been in no way the fault of the dealership. Whether they made a mistake or not, the way they immediately blamed us and did not even investigate what could have happened was appalling. We had the van towed back to the dealership where they confirmed the starter was out. We were supposed to leave on a 3 week road trip the next day. They informed us that they would be unable to locate a Kia starter anywhere in the Portland Metro area for a number of days. As a "loyal Dick Hannah customer" we indicated that was unacceptable, especially since there was a very likely chance that they in fact caused the problem in the first place. It took a total of 8 telephone calls between my husband and I with threats to camp out on the showroom floor for someone to call us back with a solution. This is completely unacceptable. If someone in the service department made a mistake and broke something, that is OK, mistakes happen, just fix it. If it was truly an amazingly unfortunate coincidence, then do not just blame your "loyal customer" and say, "too bad". I expect a dealership with the types of resources Dick Hannah has to make it right. Eventually after having to be very unpleasant on the phone with a number of people, the dealership did decide to put an after-market starter in our van to get us on the road. They also agreed to reimburse us for our nonrefundable hotel reservations that we missed due to starting our vacation late (after we insisted). They promised the check would be waiting for us when we got back to town 3 weeks later and that they would then put in a Kia starter. When we arrived back home, the reimbursement check was not here. We waited a week and then called. They had not done a thing about it. We did get the check after bugging them some more. When we brought the van back in to get the starter put in I was not given a receipt that listed the Kia starter part number. I called to get an invoice that would like the part number but was told they could not issue me a new invoice. I just hope they actually put a Kia starter in the van. It is the first thing I will have the new dealership we work with check. We will never return to Dick Hannah and we will make sure to tell our friends to do the same. More

I brought 2009 Optima in for a service and was greeted (at the end of a hot day I might add) by the friendly and outgoing Tara in the Service Dept. She helped me get into a rental car for a day while my (at the end of a hot day I might add) by the friendly and outgoing Tara in the Service Dept. She helped me get into a rental car for a day while my car was being worked on and made the experience non-stressful. She was extremely helpful in explaining what the process would look like as well as explaining what was wrong with the car when I picked it up. Turns out everything was covered by my 100,000 mile warranty so no out of pocket expenses!!! I mentioned that I might (for kicks and giggles) like to look at some of the newer cars and was directed to Khalil Abozeeter. Khalil is not only friendly and easy to communicate with he is honest and direct. He didn't pressure or try to 'upsale' me and was truly looking out for my best financial as well as overall needs in a car. He helped me get into a 2014 Forte and I was able to qualify and stay within the monthly payments I could afford. I was able to trade in my 2009 Optima with no hassles at all!! Four years ago I purchased the Optima by this same dealer and got the same awesome wonderful experience. in fact, the salesman that sold me the Optima remembered me!!! As a single mom, I am always worried I will be taken advantage of but I fully trust these folks at Dick Hannah Kia. It is also worth noting that I have experience with other car manufactors at Vancouver Auto Mall (Volkwagon and Honda) and I will never set foot in those dealerships again!! I was treated very poorly on two very separate occasions at both places!! I am a forever customer at DICK HANNAH KIA VANCOUVER AUTO MALL!!!! A++++++++++++++++++++++++++++++++++++++++++ More

I came in as a new car buyer. Having never been to a dealership and dealt with sales-people before. I had no knowledge on the financial aspect of the car buying process and Mark was very willing to expl dealership and dealt with sales-people before. I had no knowledge on the financial aspect of the car buying process and Mark was very willing to explain everything to me in laments terms. Kurt and Mark did whatever they could in order to get me into my new Kia Soul. They made my worries and stresses of being at a car dealership lessen, with how workable they were. More

Dick Hannah has Great customer service, Khalil is pleasant and was great to work with on the purchase of our new Kia Optima. Khalil it was great to do business with you, thank you. Also I would like pleasant and was great to work with on the purchase of our new Kia Optima. Khalil it was great to do business with you, thank you. Also I would like to thank Rachel Smith, Dave Cady, and John Pelley for all their help with the business part of our deal. Dick Hannah is a great dealership, I would like to thank Devin, and Kim in service for all their past support and great Service. Sincerely, James and Shelia Cox More

I am very happy with my visit to Dick Hannah Kia. Bob Snyder the dealer I worked with had a lot of information on the car I was interested in. There are so many things to discover on the Optima Kia dash Snyder the dealer I worked with had a lot of information on the car I was interested in. There are so many things to discover on the Optima Kia dash board I couldn't have figured them out with out Bob. I love my car :) Thanks to Bob for a great experience. More

I have bought 5 cars from Dick Hannah Kia. Steve Davis has helped me each time. He is the reason I buy from Dick Hannah Kia. Best buying experience I've had. has helped me each time. He is the reason I buy from Dick Hannah Kia. Best buying experience I've had. More

Curt was very helpful and patient with us - He knows a lot about the Kia line of cars and he explained the various Soul car functions for us in great detail - he even set up our two IPhones to work with S lot about the Kia line of cars and he explained the various Soul car functions for us in great detail - he even set up our two IPhones to work with Siri. We are very happy with our new Kia Soul More

As a first time buyer I was very happy with the out come! I expected to be taken advantage of but instead I left confident in my purchase and respected as a buyer! I expected to be taken advantage of but instead I left confident in my purchase and respected as a buyer! More

Overall, a really good car buying experience. Brian and Jon did a great job explaining everything and being very flexible. Thanks guys! Love my car! Jon did a great job explaining everything and being very flexible. Thanks guys! Love my car! More

The wife and I are super picky and Curt and Rachael worked with us to find exactly what we needed. We will definitely be buying all of our vehicles here. worked with us to find exactly what we needed. We will definitely be buying all of our vehicles here. More