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Dick Hannah Kia - Service Center

3.5

131 Lifetime Service Reviews

3400 NE Auto Mall Dr, Vancouver, Washington 98662

131 Reviews of Dick Hannah Kia - Service Center

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June 27, 2018

"There is no such thing as "express service"..."

- Justlookingforservice

There is no reason for an "express service" option at this dealership. Without an appointment, it is impossible to get in for service, even as a multiple-repeat customer. I called prior to showing up and they said "there's no appointment needed for an oil change. Just come into our express lane. When I showed up, they stated (rudely) that they were "booked" through 6pm. The service personnel at the dealership claimed it was a "call center" issue that I was told I could show up without an appointment. Go across the street to the Honda dealer They were polite and fit me into their schedule in minimum time. A+ to Dick Hannah Honda. F to Dick Hannah Kia... if this keeps up, I'm buying a Honda next time...

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Thomas George
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Devin Henry
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 07, 2018

"Lucas is the bomb!!"

- Joanh

Lucas and team were very patient and amazing with us. He asked enough to know exactly what we were both looking for. And I got my RED car. Need I say more🤗

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Recommend Dealer
Yes
Employees Worked With
Lucas Davidson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Devin Henry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Wakeman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rachel Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dakota
May 21, 2018

"Poor service"

- Pjorg

Made an APPOINTMENT for my new Kia for 11:00 for an oil change. When we got there we were told they needed it all afternoon! We live in Kelso, 45 minutes away! Rediculous that you have an appointment yet they can’t do it for hours. They just lost a service customer

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Recommend Dealer
No
Employees Worked With
February 08, 2018

"great customer service "

- amie c new

i was able to have repairs done in a very short amount of time with constant updates and information each time i asked. i will continue to use dick hannah for all my service needs.

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Recommend Dealer
Yes
Employees Worked With
kassy shaw
Feb 08, 2018 -

Dick Hannah Kia responded

Thank you Amie for sharing! We appreciate your business. Rachel Smith, General Manager

November 11, 2017

"Great Service Department"

- Pattyharmon

I am impressed with Cassie, my service representative, and the service crew. I am constantly updated on the progress of my service via email while I am there. Everyone is friendly and eager to give me great service!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cassie
Feb 08, 2018 -

Dick Hannah Kia responded

Thank you Patty, we appreciate your honest review. Rachel Smith, General Manager

August 11, 2017

"Kia Sorrento Service"

- Car1234

I have dealt with Dick Hannah Kia Of Vancouver on 2 separate occasions, specifically Service manager Devin Henry, and in both times they have managed to show their complete inability to service and assist their clientele. My first experience with Dick Hannah Kia Of Vancouver they managed to lose my keys only to accuse me of taking them with me, Shortly after I talked to a manager they were somehow found in less than 5 minutes. Unfortunately, due to the delay the car would not be ready when it was suppose to and I was forced to pay for a rental car for an additional day. The following day Dick Hannah Kia Of Vancouver informed me the ignition had been re keyed and the keys would not work both the door and the ignition. They had to be reordered and would delivered in 2 weeks. 13 months later I have yet to receive my keys or reimbursement for my rental car. After the 4th or 5th time of telling Devin Henry the same story I chalked it up to a loss and moved on. Recently my air bag light came on, and with a road trip coming up, I thought it was a good time to service the Sorrento prior to the trip. I took the car in at 11:15am with the goal to have the sensor scanned, reset and fixed if needed. I was told the regular service would be needed and they would contact me if they discovered any other work was necessary. Several hours later I was called and told there was additional work needed and was told the car could be picked up the next day. The next day not being an option for me, I asked if the car could be picked up at 6:00pm, (closing of service). I was told 6pm would not work, but if I was able to get the car at 5:45pm (15 minutes earlier) it would be done. When I arrived at 5:45 the car was still on the lift and continued to be worked on until 6:15. Clearly they did not want to stay until the posted hours of business. Once paid for I pulled onto the highway only to look down and see the air bag light was still on. The whole point, $900 later, was to get the air bag fixed which they failed to do! I turned, and 5 minutes later when I pulled back into the service lot everyone from the service team was gone. I was told I would need to come back the next day. Having been in the service industry for some time I can say with total confidence there are multiple things wrong with how Dick Hannah Kia Of Vancouver does business. Not only is there a complete lack of follow-up by any of the employees, but when the customer has to follow up on their own, or make multiple attempts to get information, they get defensive and accuse the customer of being too demanding. Another issue that is apparent, is a massive bottle neck in the information chain. For some reason only the agent who checked you in can assist you. If they are gone nobody else can tell you anything about your car until that original “check-in” agent is back. It has been way too difficult to get what I consider normal, relatively simple service for our car here. Going forward I will be taking my car to Ron Tonkin Kia in Gladstone even if it involves an additional hour drive. In the end, the service team of Dick Hannah Kia Of Vancouver is either incapable or incompetent neither of which are good.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Devin Henry
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 21, 2017 -

Dick Hannah Kia responded

Thank you for sharing your experience. As a team, we have all read your review and we understand your frustration as a customer. I will not make excuses for my staff, however, I have used your experience as a training tool and will continue to guide our staff to build on their communication and problem solving skills. We also are working on changing some of our processes to make sure they are more "customer friendly". I appreciate the opportunity to help correct the situation, as we will be refunding you 2 days of rental car expense, we will fix your ignition key as well as the airbag. Thank you again for your patience, we do appreciate your business and hope we can serve you in the future. Please let me know if there is anything else I can do to assist you in the future. Rachel Smith, General Manager

February 27, 2017

"Non-Trustworthy Service Center"

- Cordova64

I brought my 2004 Dodge Ram in there for an oil change and also for you guys to repair a leak in my power steering. The leak was a warranty repair from work that you did last year. First of all my truck was neither washed or vacuumed. Also when it was being serviced it was stated that both of my back up lights were burnt out and my left brake light bulb was burnt out. I found none of this to be true when I checked them. It was also stated that my brake fluid was dirty/contaminated. They already got me on that one a couple of years ago. I have come to the conclusion that The Dick Hannah Kia Service department does shoddy work and can no longer be trusted to perform service on any of my five vehicles. All of these vehicles were purchased from Dick Hannah Kia by the way.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Devin Henry
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 27, 2017 -

Dick Hannah Kia responded

Eric- I discussed your previous email with Devin, and apologize he was not able to satisfy you this morning. We did discuss the brake light recommendation, and found it was human error. Additionally, we will recommend services based upon the miles on your vehicle. We understand your frustrations and are using this instance as a training example for our staff. Please let me know if you would like to take advantage of the "mini detail" Devin offered you this morning. We would love the opportunity to correct this situation. Please feel free to reach out to me directly with any questions or concerns you may have. Thank you- Rachel Smith, General Manager

February 20, 2017

"took a month to get an answer about a warrenty repair"

- biteme

We drove around for a month while Dick Hannah Kia tried to decide if the crack in our windshield was a warranty item, which they suggested it well may be. We kept calling and getting no return calls, then I called the service manager who also failed to call me back. A MONTH after they said pictures had to be sent to kia they changed the story to a man would look at it on Friday. We waited a month to be told no. I called a auto glass company in Vancouver they said they would look at it next week and tell me when they look if it is a stress crack. So why did I have to wait a month? We have bought 3 cars from you people and our daughter one also and I have never seen it this bad, and I do mean bad. If there were 2 kia shops in this town you would be off my list forever.....

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Devin Henry
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Service Manager
Feb 27, 2017 -

Dick Hannah Kia responded

Please contact me directly to discuss your experience. I would appreciate the opportunity to correct the situation. Thank you- Rachel Smith, General Manager rachels@dickhannah.com 360.944.3422

December 27, 2016

"Best dealership in Clark County"

- DRobison09

My wife & I have bought 4 cars from DH Kia & we exclusively use their service department. The staff is friendly & knowledgeable. We highly recommend them for your next service appointment!👍🏻

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Devin Henry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Davis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Pelley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rachel Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 12, 2017 -

Dick Hannah Kia responded

Thank you Dave & Trish for your continued loyalty to Dick Hannah Kia! We appreciate you! Rachel Smith, General Manager

December 01, 2016

"Purchase of vehicle rating Thomas GEORGE "

- tammy barker

He is exceptional and if you ever let him get away I think we may consider dealing wherever he may go because we trust him

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas George
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2016 -

Dick Hannah Kia responded

Thank you Tammy for your kind words. Not to worry, we will not let Thomas get away! Happy Holidays! Rachel Smith, General Manager

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