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Dick Hannah Nissan

Gladstone, OR

4.5
158 Reviews

19505 McLoughlin Blvd

Gladstone, OR

97027

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158 Reviews of Dick Hannah Nissan

June 05, 2023

Even though I work with the team that helped me with my truck they still always do an excellent job throughout the whole refinancing process of my truck. Thank you dick hannah team!!! More

by iruganiisan19
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Bacon, Lance Preston
Jun 22, 2023 -

Dick Hannah Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Nissan! If you have any further questions, please give us a call. We're always happy to help!

May 31, 2023

Zero stars! This is the worst dealership I have ever worked with. I'm filing a complaint with both the BBB and the Oregon Dept. of Justice Consumer Protection Di More

by Rwinczewski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hannah Miller
Jun 21, 2023 -

Dick Hannah Nissan responded

Hello Mark, I've tried to reach out to you in regards to your review via phone and text. I see you came in on 05/30, your lease was processed as purchased in Nissan's system on that date. After speaking with my finance team, you didn't have time to wait for your paperwork (licensing documents) to be printed as we had customer's ahead of you so you left with plans to return the next day, 05/31. When you called in the next day to see if the documents were ready (they were, they had all been printed on 05/30) we let you know we wanted to make sure everything was completely ready for you and we would call you as soon as we verified (the finance manager wasn't available at the exact time you called in for us to verify this). I see that you called us shortly after and let us know you'd be going to Nissan of Portland to complete the transaction, you came in and picked up your check and left. As far as Nissan is concerned, Dick Hannah Nissan processed your lease end paperwork on 05/30, so there should be no additional monthly payment due. If you'd like to complete your purchase with us, we can collect your check and have you sign the licensing documents. If you'd like me to speak with a Nissan representative and provide them with the proof of your purchase on the 30th, I am happy to do so. Please reach back out to me at 5037232013. Thank you, Amanda Mortenson, General Sales Manager.

May 11, 2023

Amazing customer service! Addressed all my questions and went through all cars and trims I was interested in leasing. Angelina was even training a new employee while helping m More

by jourdb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelina (sales), Key (sp?) (trainee), Amanda (manager), and an excellent finance guy who let me eat his candy!
Jun 22, 2023 -

Dick Hannah Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Nissan! If you have any further questions, please give us a call. We're always happy to help!

May 05, 2023

Great team but the only negative feedback Is that I was never allowed to even see the car I wanted. Was forced to purchase a Kia optima and regret this decision every minute since leaving dealership. ESPEC More

by Whatsup
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas and Brandon
Jun 22, 2023 -

Dick Hannah Nissan responded

Hello, I'm unable to gather information on your file with just your review name. Could you please reach out to me about your experience? While I don't have the details of your situation, I know our Dick Says Yes process does start with the financing aspect first, we do always try to help our customer's get the vehicle they want - as well as something that meets their needs and is within the lender guidelines. I do appreciate your time and hope that you reach out to me ASAP. Thank you! - Amanda Mortenson, General Sales Manager, 503-723-2013, amortenson@dickhannah.com.

March 31, 2023

Pleasant team answered all my questions. Went through vehicles functions and equipment. Finance person was very professional as the salesperson. More

by Tom Gordish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelina Nero, Jason Bacon
Apr 03, 2023 -

Dick Hannah Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

February 13, 2023

Really awesome people work here, very easy process. Made the whole experience pleasant. Thank you More

by Gabe Stickwan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey, Jason Bacon
Mar 23, 2023 -

Dick Hannah Nissan responded

We are so happy to read such a great review about Dick Hannah Nissan!

January 31, 2023

Lawrence Valles was wonderful in helping me find a 2022 Nissan Sentra SV model . Nick was wonderful in explaining " terms " with my wife and I . . . as an Uber driver in Portland , this new car will give m More

by Randy Byram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Valles ( Sales ) and Nick ( Financing )
Mar 23, 2023 -

Dick Hannah Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Nissan!

Mar 23, 2023 -

Randy Byram responded

1st Oil Change already ... 5,000 miles already under my belt

December 24, 2022

The Pre-sales guy (austin? ) got pushy with me - I told him I was going somewhere else- THEN they pulled my credit AFTER I said I was taking my business elsewhere- And NEVER com More

by jenasis11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
i think it was Austin? or Alex? he does the pre-sales appointments
November 24, 2022

This was the most pleasant car buying experience we have ever had (and we have bought well over 40 cars in our lifetime). Lawrence was so knowledgeable and never pushy. We loved working with Lawrence and th More

by krwibble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Bacon
Nov 25, 2022 -

Dick Hannah Nissan responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2022

We appreciated the attention to detail Lawrence gave. The sale was very smooth and any questions and concerns we had was quickly answered. More

by demcc58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence 5 stars, Jason Bacon
Sep 25, 2022 -

Dick Hannah Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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