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Dick Hannah Ram Truck Center
Vancouver, WA
996 Reviews
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996 Reviews of Dick Hannah Ram Truck Center
July 08, 2025
Purchased used vehicle. Immediately had electrical issues and check engine light failure code. Attempted to use 5 day exchange program offered by Dick Hannah. Sales/Finance Immediately had electrical issues and check engine light failure code. Attempted to use 5 day exchange program offered by Dick Hannah. Sales/Finance manager Long Nguyen (not sure which as he introduced himself initially as the finance manager, but his title was sales manager in emails) offered one and only one vehicle to exchange for. He tried to force me to accept the vehicle without opening the door or driving it. And oh yeah, they wanted $5000 more dollars for the exchange vehicle. The vehicle met none of my needs. Forced to stay with the original vehicle, they agreed to fix the electrical issues. They kept the vehicle for almost 60 days (let me repeat, 60 days) and in another conversation with Long he advised I would not be told what was repaired on the vehicle. During the 60 days I waited for my vehicle, updates were infrequent. Despite calls, emails, text messages, I was ignored. After finally receiving the vehicle, paint began to peel off the rear quarter panel. The paint began peeling 10 days after I finally received the vehicle. Under the peeling paint, there was filler indicating a recent body repair. This vehicle was sold as collision free, including a clean CarFax. Upon returning to the dealership for the 5th time, Kevin, another sales manager stated "we've done enough for you". He stated they did not do the repair. The vehicle was from another Dick Hannah dealership according to my sales person. I had a body shop human look at the peeling paint and they indicated it was a recent repair and I should return to the dealer. I am happy to share photos or further details about my experience. Contact me at SaynotoDickHannah@gmail.com More
by SaynotoDickHannah
Employees Worked With
Long Nguyen, Kevin
April 02, 2025
I wanted to take a moment to express my heartfelt gratitude for the amazing experience my Dad and I had while working with Ian Carlson and Tyler Harmon. From my initial phone conversation with Ian to gratitude for the amazing experience my Dad and I had while working with Ian Carlson and Tyler Harmon. From my initial phone conversation with Ian to meeting both Ian and Tyler in person, and through the negotiations and closing with Tonya Burdette, every interaction was kind, cordial, and professional. There was no pressure to make any decisions, which made the process enjoyable. I will wholeheartedly recommend their services to all my family and friends! Thank you once again for facilitating such a positive experience. More
by Sanjay
Employees Worked With
Ian Carlson, Tonya Burdette, Tyler Harmon
March 30, 2025
drove from central Oregon to purchase a vehicle Miles was friendly and very welcoming. the purchase was already planned and we pretty much new what we wanted so he already had the truck ready to go on the sh friendly and very welcoming. the purchase was already planned and we pretty much new what we wanted so he already had the truck ready to go on the showroom floor! it was rainy out so he made sure we were all dry the whole visit. will buy all our vehicles from now on!! highly recommended!!!!!!! More
by brise.o.minnick
Employees Worked With
Miles!
March 30, 2025
When going to a dealership to look at available vehicles, we always arrive a bit tense because it's a big purchase. The team at Dodge Ram is extraordinary, starting with our salesman Johnny Johnson. Johnny i we always arrive a bit tense because it's a big purchase. The team at Dodge Ram is extraordinary, starting with our salesman Johnny Johnson. Johnny is articulate, intelligent, kind, and he really knows Dodge Ram! The management team and Tonya in finance are icing on this Dick Hanna cake! Thank you to everyone. More
by KRKingston@Outlook.com
Employees Worked With
Johnny Johnson 5 Star, Tonya Burdette
March 16, 2025
We drove six hours from Spokane to Dick Hannah to purchase a new truck. After purchasing, literally, dozens of vehicles over the years, this was the most pleasant buying experience we have ever had. purchase a new truck. After purchasing, literally, dozens of vehicles over the years, this was the most pleasant buying experience we have ever had. Great service, a fantastic showroom, we got a great deal and we will not hesitate to drive that six hours for any future vehicles purchases we make! More
by RogerBrooks
Employees Worked With
Miah Lewis (sales) and James Wheeler, (Sales Manager)
