Dick Hannah VW of Portland
Portland, OR
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I just bought a new Jetta Sportwagen TDI to replace my previous car which was totaled in an accident about three weeks ago. I did a lot of research and test drives on replacement vehicles and narrowed it previous car which was totaled in an accident about three weeks ago. I did a lot of research and test drives on replacement vehicles and narrowed it down to the car I bought. I used the internet to look for prices and availability. I prefer to shop for cars on the web in order to avoid all the traditional sales related stuff auto dealers have a reputation for. While all the local VW dealers had just what I needed online, I initially chose Dick Hannah VW of Portland because they were closest to my home. I was a little leery of Dick Hannah dealerships due to a problem of bait and switch I had with their Subaru dealership in Vancouver back around 1997, but I went ahead and submitted an online credit application to them for a special finance offer VW had going. Almost immediately, I received an email quote on a car and a call from Melanie Prechtl. She was very knowledgeable, helpful, and friendly and also had her sales manager call me to help me make sure I qualified for the offer. I was busy for a couple of days afterwards, so I couldn't come in, but she said to just give her a call before I did and she would be ready for me. I called her a couple of hours before I made it in on Saturday and, true to her word, she was waiting to help me pick out the car and go for a test drive when I got there. The dealership seemed pretty busy, but she and Brandon Blasingame made the process go very smooth. Once everything was done, Melanie walked me through the features of the car and explained the advantages of getting my car serviced there. I'd be more than happy to recommend the dealership and, particularly, Melanie to anyone looking for a great, no hassle deal. And, in fact, I have already. I would also like to single out Dakota Lucero for his product knowledge, help, and friendliness. More
Ekai was great and was able to work with me and my father, going as far as to skype with my dad in Michigan. It was the first skype car sale for Dick Hannah and it could not have gone smoother. Ekai p father, going as far as to skype with my dad in Michigan. It was the first skype car sale for Dick Hannah and it could not have gone smoother. Ekai put everything out on the table and did not beat around the bush about anything. I didn't have to ask for a CarFax report, he had it when I walked in. For my first time buying a car it was easy and fast. Thanks to Ekai and Dick Hannah for working with myself and my father even though he was 2500 miles away. Cheers! More
I am a difficult customer, stubborn, short-tempered, and very experienced at car dealing. They did an excellent job of dealing with my quirks. I left thinking I had been dealt with fairly, and had accompl very experienced at car dealing. They did an excellent job of dealing with my quirks. I left thinking I had been dealt with fairly, and had accomplished the deal I anticipated, although I had to grouse about it a little. More
This was my first time buying a new car and Melanie made it a very pleasant experience. She was so helpful and knowledgeable and I will be sure to recommend her to anyone looking to buy a new car. Thanks so it a very pleasant experience. She was so helpful and knowledgeable and I will be sure to recommend her to anyone looking to buy a new car. Thanks so much for all your help, Melanie, and I LOVE my new Jetta! More
Melanie was great to deal with. She was recommended to me by Brad in the service dept and she was a perfect match for my temperament in buying a car. She let me test drive the ones I was interested in, me by Brad in the service dept and she was a perfect match for my temperament in buying a car. She let me test drive the ones I was interested in, knew the features I was looking for and at no time did i feel pressured. Overall my car buying was a positive experience and I feel I paid a fair price for my new car which I am loving. (A TDI jetta) She also took the time to follow up on the first to see how things were going and also answer some questions I had. Excellent Customer Service More
I had a very pleasant experience while shopping for a car at Dick Hannah. My partner and I were promptly greeted by Brandon which proved to be very professional, knowledgeable and willing to help , without t at Dick Hannah. My partner and I were promptly greeted by Brandon which proved to be very professional, knowledgeable and willing to help , without the high pressure attitude traditionally associated with these kind of encounters. We end up drive testing 3 different models which significantly helped narrowing down what would we like. We didn't end up buying a car because we were not prepared for it, but will certainly shop here again. Highly recommended! More
I would like to commend Travis on being an excellent salesman. This was not your typical car buying experience which is usually drawn out and stressful to say the least. He paid attention to detail on h salesman. This was not your typical car buying experience which is usually drawn out and stressful to say the least. He paid attention to detail on his end of the paperwork and was friendly and professional without being pushy or making me feel rushed. He was knowledgeable about the car I was interested in answering my 100+ questions without fail, if he didn't know the answer he would promptly find the answer for me. Travis sold me the car that I came in to look at without trying to sell me something else that he would have gotten a "spiff" for and it was sold to me at the price advertised. I felt very good about the deal we negotiated when I drove away in my new car. I also feel confident that the customer service will not stop there as I have already been back and dealt with the finance manager and sales managers as well as the service department (due to no fault of my AWESOME new 2012 GTI Autobahn!!) and everyone at this dealership has been professional, helpful and friendly. Most of them know your name when you walk in the door and stop to help you right away. I have purchased 4 new cars from 2 different dealerships in the last 3 years and I would most certainly recommend people to go and talk to Travis if they were interested in a car at Dick Hannah Volkswagen/Hyundai of Portland. More
I give this experience 5's across the board because I did have a realt great experience with Ekai. I had a time frame, a price range, a trade in and a credit score that needed work and all of my expectations have a realt great experience with Ekai. I had a time frame, a price range, a trade in and a credit score that needed work and all of my expectations were excelently meet. I am very happy with my new Jetta and the deal that I got from Dick Hanna. I would recomend this dealer ship and would totally recomend you got to Ekai, that's what's up! More