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Dick Hannah VW of Portland - Service Center

4.5

41 Lifetime Service Reviews

12345 E Burnside St, Portland, Oregon 97233

41 Reviews of Dick Hannah VW of Portland - Service Center

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September 25, 2018

"Curtious, informed, helpful "

- Dan

Dick Hannah is the best. Great service with knowledgeable and friendly staff. Answered all my questions, pleasant and clean waiting area and fast service good location

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Recommend Dealer
Yes
Employees Worked With
Mariah
Sep 25, 2018 -

Dick Hannah VW of Portland responded

Dan, thank you for your wonderful review. We appreciate the opportunity to assist you and look forward to seeing you at future service intervals to keep your car living its best life. Thank you again for choosing to Believe in Nice!

September 19, 2018

"Jensen Lewis review"

- Tilly

Jensen was so knowledgeable and helpful. She answered all of my questions and helped me through our entire transaction. So nice to have someone who cared.

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Recommend Dealer
Yes
Employees Worked With
Jensen Lewis
Sep 25, 2018 -

Dick Hannah VW of Portland responded

Thank you for your wonderful review. We appreciate the opportunity to assist you in the continued care and maintenance of your vehicle. We hope you and your vehicle have many happy miles of smiles and memories and look forward to seeing you at future scheduled maintenance intervals.

September 18, 2018

"Great service!"

- Chopper

I was helped my a delightful woman named Jensen Lewis. My visit was a breeze and the service timely and efficient!! Great job! I look forward to future visits !

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Recommend Dealer
Yes
Employees Worked With
Jensen Lewis
Sep 25, 2018 -

Dick Hannah VW of Portland responded

Thank you for your wonderful review. We are glad to hear that Jensen and the rest of the service team were able to make your visit a truly Nice one! We look forward to seeing you for many happy miles of scheduled maintenance intervals.

September 12, 2018

"Pablo Ulibarri is the best Service Manager "

- Longhorn

Pablo in Service is a outstanding employee of your company, I’ve been coming to Dick Hanna Volkswagon for the last six years and he has also been up beat and a enjoy to work with when I bring my car in for service or any other issues that I may have with my car. Very knowledgeable in what he knows about Volkswagon.

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Recommend Dealer
Yes
Employees Worked With
Pablo Ulibarri
Sep 25, 2018 -

Dick Hannah VW of Portland responded

Thank you for your outstanding review. We appreciate the opportunity to continue earning your business with our dedication to Believe in Nice. We look forward to seeing you at your next scheduled service interval and wish you and your VW many happy miles of smiles and memories.

July 30, 2018

"The end of the road for me for Volkswagen and Dick Hannah"

- Brian Tipsword

This all started two and a half years and two cars ago with Dick Hannah. I will preface this with a caveat before I start this is my opinion and as objective as I can make it given all I've experienced over the last two and half years ~ Roy Saydi has done a good job in the overall scheme of things. I don't fault him for any of what I'm about to write. At the end of February on 2016, my wife and I purchased a 2010 TDI Jetta SportWagen from the Vancouver Dick Hannah Volkswagen store. The deal was complete and the car insured but hadn't cleared their service department. While the car was in that shop having tires put on it a representative from the Portland Dick Hannah Volkswagen store took my car from the Vancouver shop and sold it to someone else. This lead to several tense/angry hours with the sales manager (who ended up terminated) and Roy Saydi (who did his best to right this situation). I asked this to be escalated and I began communication with Robert Stites the general manager over Dick Hannah sales. I worked with Robert for a couple of months to try and find the exact car I had purchased; he brought in a vehicle from another lot that I had located & neither of us had any idea it had been an east coast car and a rust bucket. As I was declining that car the sales rep assigned to us noticed I was looking at a new 2016 GTI and asked if I'd like to test drive it. I told him it was out of my budget & he said "why not just for fun" ... so we did and I ended up doing a three-year lease on that car to get payments inline with what that budget would allow. Within the first two weeks of possession, the problems started. The first issue was my wife getting a shower when she flipped down the passenger side visor. It soaked her as the sunroof was leaking and had collected in/around the visor and headliner. I took the car to a closer VW dealership for this repair as Dick Hannah is an hour north of my home and I work an hour south in Salem. Lithia had the car for several days trying to determine the problem. They located a white paper on the issue and had to use a special kit to fix the crack in the sunroof frame. This car at that time had about 300 miles on the clock. With that issue dealt with I thought we'd be in the clear. I was wrong. Within a week I started noticing that the steering would lock the car in a straight line going down the road. It would require a substantial amount of force to move the steering in either direction too and you'd get what felt like a "click" or detent when you overcame the resistance. Again, I took it to Lithia due to proximity. All the while I'm communicating with Dick Hannah. Ultimately the electronic steering rack was replaced ~ the car had less than 1000 miles on it at that time. Then, I received a notice of recall in the mail dealing with the fuel pump. Again, it goes back to Lithia in Salem to deal with this & once that work was completed the car started what ultimately made me get rid of it, a repeated and random raw gas smell inside the cabin of the car. I had the car in over a dozen times in six months both at Lithia and with Dick Hannah trying to remediate this issue to no avail. It was so bad I placed a trouble case with Volkswagen of America. That was a battle as they wanted nothing to do with the car and refused to buy me out as this car was clearly a lemon. I did not ask for monetary compensation, however, they paid out $5000.00 as a "we're sorry for all your trouble" but the car is your issue. There were other smaller issues like the battery failed at a year and the seal on the drivers' side LED driving light failed and they refused to replace it under warranty. In the meantime, Roy was trying to figure out a way for the car to be replaced. He did locate a low mileage one owner 2013 TDI Sportwagen with a manual gearbox (like to car I had originally purchased). This time I bought the car outright ~ the irony here is that money I was paid was actually intended (but not articulated as such) to act as the downpayment on a replacement vehicle as neither VW or Dick Hannah were prepared to sacrifice their monetary bottom line in this even if it was the right thing to do, but I digress. At the time of this 3rd car purchase, I paid extra to have a set of four new Michelin Pilot A/S 3 + tires installed. I thought it was all good and I've enjoyed the car now for a couple of months. This last Thursday (7/26/18) we picked up three nails in a tire on the way home from Portland. I called Dick Hannah that following morning to talk about this and was told to bring it in as this was a safety issue and I'd be taken care of. I was at the dealership at 8:30 Saturday morning (an hours drive north from my house) only to be told I was out of luck as there is no road hazard coverage related to the tires you buy from them. I took my case to Roy and was told the same thing. Needless to say, I was not happy. I had mistakenly believed that I'd be treated like Les Schwab who without question stands behind what they sell. I was able to locate and purchase a replacement tire relatively close to the Portland dealership. The net result of my day was a lost six hours of time, the added mileage on my car and $209.00 dollars out of pocket to replace the bad tire. It's a shame, Dick Hannah put both Roy and myself in this predicament. I've enjoyed doing business with him even when it was under duress. I don't believe that they hold true to their obligation as a vendor/retailer and in the end, the slogan "Believe in nice" is merely a platitude and nothing more as nice in no way supports what should go with it ~ "Do the right thing"

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Recommend Dealer
No
Employees Worked With
Art Kutuzov
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Roy Saydi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jenson in Service also a five star
Aug 20, 2018 -

Dick Hannah VW of Portland responded

Brian, we apologize for the less than satisfactory experience you had with our dealership at the beginning of the relationship. We are glad to see that Roy was able to attempt and resolve most of your poor experience and overall provide a positive interaction with the dealership. Thank you for your feedback.

Oct 31, 2018 -

Brian Tipsword responded

Aug 20, 2018 - Dick Hannah VW of Portland responded Brian, we apologize for the less than satisfactory experience you had with our dealership at the beginning of the relationship. We are glad to see that Roy was able to attempt and resolve most of your poor experience and "overall provide a positive interaction with the dealership". Thank you for your feedback. ~~~~~~~~~~~ How on earth could you draw that conclusion? Overall positive? Apparently, they need to drug test as you're clearly high... This ordeal lasted over two years ~ two years ... as in nearly 800 days ~ It was a xxxx show, not a positive experience. I tried to be gracious in my review, but with this ridiculous response I'm finding that impossible. Dick Hannah could not be further from "dealership of the year" material if they tried. When the initial theft occurred had I the financial means I would have lawyered up and sued the ever loving crap out them for theft and breach of contract. So spare me your spin and own the fact that your company stole a car from me and then sold me a lemon and refused to do the right thing with a xxxxxxx tire after I was told they would. I will never EVER buy so much as a roll of toilet paper from Dick Hannah for fear I'd get an xxx infection from the utter xxxxxxxx they spew.

June 21, 2016

"Passing the Buck"

- Camtscott

Took my 2015 Jetta in for a diagnostic of a vibration that it had, since new. They had the car for a week and after several different "Stories", told me that the problem with with my brand new tires. I was charged for "Free" loaner car, diagnostic and shop supplies. Even though the car is covered under warranty. I verified the tire "issue" they claimed. Not so - they are perfect. No Run Out, no balance issues, nada, nothing. Not to mention, the car had the same exact vibration issue with the OEM tires from new and the same exact vibration from the set of tires they put on from another car they had in inventory. The simple fact is: They didn't want to fix the car, for they don't want to take the time to chase down the issue with the car. So, they tried to "BS" me. Meanwhile, I've opened a case with VW - but have yet to hear from them. Please don't pay attention to the "SALES" person I had to select to do this review? I was working with the SERVICE department - NOT Sales.

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Recommend Dealer
No
Employees Worked With
Christopher Gibbs
Jun 21, 2016 -

Dick Hannah VW of Portland responded

Camtscott, Thank you for your feedback. I apologize the outcome was unsatisfactory. As we spoke previously we will always honor the warranty for any manufacture defect in material or workmanship and cover the component under the terms of VW's warranty. As you know, we did swap your aftermarket wheels and tires with 2 different sets of stock wheels and tires. We do appreciate the time you spent with us on the test drive, it was very helpful. VW of America has requested information and that has been sent to them. Ken Wilson Parts and Service Director Dick Hannah VW of Portland

September 02, 2015

"Great service"

- Cb2015

I walked in without an appointment and received wonderful service for my car and for reasonable prices. I waited a little bit longer than said, but nothing drastic. Overall happy with my experience!

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Yes
July 17, 2015

"60k Service"

- CoachG

I had a great experience at Hannah VW service when I was in for my 60,000 mile service. Chad was helpful, as always, and made sure the service was exactly what was needed. The car was also done earlier than estimated, which was outstanding.

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Recommend Dealer
Yes
Employees Worked With
Chad
July 08, 2015

"Lots of little things"

- rc

I had an okay experience when buying the car. No huge complaints there. I thought the pricing was fair enough and I bought a "certified" VW jetta. The issue came when I left the lot. I had several things go wrong in the first couple months. Broken handle, seals coming off, push button started acting up, etc. I called and talked to someone there. Said they would have someone from the service department call me back. No one called. I went in the next day to just get these things fixed, after all I had just bought the car, the fixes were small and thought it would be no big deal and they would be more than willing to help. The service department was closed so I talked to a sales guy. He helped but didn't really seem to care. Very ho hum about all the issues i was having. He said that someone from the sales department would call me back first think in the morning. No call in the morning. I finally received a call around 3 in the afternoon. Again, guy was somewhat helpful but very indifferent about all the little issues that were going on with the car even though I had just bought it.

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Recommend Dealer
No
Employees Worked With
NA
May 18, 2015

"50,000 mile Oil Change & Check-up"

- Jetta007

Brad Charters does a great job welcoming you and keeping you informed with the work in progress with accurate time lines and expectations. He and the entire VW service team work well together to make the entire service experience smooth, honest and fun. My only complaint is that Brad plays more golf than I do... but that is more my fault than his! Keep up the great work!

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Recommend Dealer
Yes
Employees Worked With
Brad Charters
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