Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

Saturday Service at its finest I would first like to thank Kyle Palermino for setting me up a Saturday apointment to address the two recalls on my Jeep Grand Cherokee Summit. When i I would first like to thank Kyle Palermino for setting me up a Saturday apointment to address the two recalls on my Jeep Grand Cherokee Summit. When i called the dealership I explained that I wanted to get these safety recalls addressed, but my wife drives the jeep and works M -F. Kyle offered a Saturday apointment, which worked out great. When i arrived with the jeep he noticed the oil change indicator was lit and offered to get that done during this visit. So, all three issues addressed in only a few hours and on a Saturday. Only thing that would have made this visit even better is if they washed the jeep after the service and oil change. Overall, still very happy with my experience and Mr.Palermino's customer service. Thanks, M.Polito More

Amazing! A truely great dealership! My wonderful visit started by contacting Dave Kerwin who had helped me get the car and asked his option. He gave me a phone A truely great dealership! My wonderful visit started by contacting Dave Kerwin who had helped me get the car and asked his option. He gave me a phone number and told me what to say! Then Eric Allen made the rest easy and he was so friendly! I'll surely come back again! More

Positive experience Brian Noteboom and his partner Ted were very friendly , helpful , and professional in a assisting us with leasing a new vehicle. We were indecisive be Brian Noteboom and his partner Ted were very friendly , helpful , and professional in a assisting us with leasing a new vehicle. We were indecisive between 2 cars and their professional input helped us confirm our choice . Overall experience was very positive! The only negative was the very misleading advertising . Prices we're not even close to the advertised price ! More

never again Why make an apointment if you are going to sitin line for hours anyways. Some thing that they said would be an hour turned into an hour before they e Why make an apointment if you are going to sitin line for hours anyways. Some thing that they said would be an hour turned into an hour before they ever started on it. And this is my day off, which I dont get much time off. What's bad is I used to love, and tell everone how great this dealer was. We have baught our last 4 or 5 cars from there. So if it is first come first served then don't take appointments. More

Unable to fix problem I took my Jeep into the dealership to get an alignment and a key made. I asked what the total would be and they said 59.95 for the alignment and 49. I took my Jeep into the dealership to get an alignment and a key made. I asked what the total would be and they said 59.95 for the alignment and 49.95 for the key. They did not say anything about programming which was 120 some dollars! Didn't know that til I showed up to pick it up. Picked up my car and got half way home and realized that the alignment was much worse than it was when I came in. I took it in a second time and it still was not correct. I took it to a belle tire and it was made perfect. More

Made me feel at ease We recently turned in our suburban for a new van. Brian was very professional and made me feel at ease. We got an awesome deal and we are very satisf We recently turned in our suburban for a new van. Brian was very professional and made me feel at ease. We got an awesome deal and we are very satisfied. This is the fifth car my family has purchased from This dealer. More

Lease of a new Jeep! Dick Huvaere's of Richmond was by far the best dealership I have ever worked with! They went out of their way to prepare our paperwork in advance in o Dick Huvaere's of Richmond was by far the best dealership I have ever worked with! They went out of their way to prepare our paperwork in advance in order to accommodate our busy lifestyle with a small child. Normally buying/leasing a vehicle has been stressful for me, but this time I would say it was an enjoyable experience. David Kerwin was great to work with- great at his job and very friendly- he will have us back in 3 years when our lease is up! Best prices around as well! More

My Pickup I feel in love with the Blue Streak Pearl with black rims as soon as I saw it. Brian Schneider was a great help in my leasing process. The entire s I feel in love with the Blue Streak Pearl with black rims as soon as I saw it. Brian Schneider was a great help in my leasing process. The entire staff was very friendly and helpful. An overall excellent visit. More

air bag light on. engine light on Made an appointment to take my car in on Wednesday, Thursday evening I was told they needed to order a part. Friday evening I was told the part had no Made an appointment to take my car in on Wednesday, Thursday evening I was told they needed to order a part. Friday evening I was told the part had not arrived, Monday late when I could get my car back. This is a big dealership, why do they not have loaners if your car is there for the weekend? Will not be taking my car there anymore. More

Disappointed First of all it took 3weeks for them to get my car scheduled after the claim was approved. Then what was supposed to be a 3-5 day fix turned into 2we First of all it took 3weeks for them to get my car scheduled after the claim was approved. Then what was supposed to be a 3-5 day fix turned into 2weeks. When I had an issue with the service dept. and insurance co. I tried to explain to the service person and she kept talking over me. Would not listen to what I had to say. More