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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,368 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,368 reviews

July 17, 2018

Rob Goodlow took great care of me. Rob was right there when I pulled in and made the whole process very smooth for me. They had my vehicle ready when Rob said it would be ready. He's my More

by Jeff007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Jul 18, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Rob provided you with the best experience and customer service! We look forward to seeing you on your next visit!

July 17, 2018

Good deal!!!! Was a good experience,,we do not wait so much,the negotiation was quick,,they have a good offer of leases,and my son is really happy!!!😃l recomend, More

by KARINACALVO2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Roundy, Dan Powers
Jul 18, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear you were provided with excellent customer service! We hope your son enjoys his new vehicle!

July 16, 2018

Bad Experience I had few scratched on my car after my oil change. Service manager simply said they did not do it. I strongly believe it happened during oil change an More

by chandra.jonnavithula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch Martin
Jul 18, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. Our Service Manager has looked further into your complaint and also spent time reviewing the scratches with you. Upon inspection it was clear that the damage was not new damage and could not have been done while in our service department. We apologize you were not satisfied with your service.

July 16, 2018

Poor customer service When we purchased my wife's vehicle a few months ago, we really liked our sales guy (Dan). Nice experience, nice guy. My father was in the market to More

by sshipman46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Adams
Jul 17, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize you feel you were not provided with the superior customer service our dealership strives to show our customers. We believe there was a misunderstanding when you father came in looking for Dan. It looks like Dan may have been off that day and we had another salesman, also named Dan, leave around the same time. We sincerely apologize for this misunderstanding. As for your wait in our service department, this could have been handled much more efficiently on our part. We understand your time is valuable and we are sorry that what was estimated to take an hour took so much longer. Our Service Manager has been made aware of your experience and will be working to find a solution to better suit our customers when wait times change so dramatically.

July 16, 2018

Great experience Quick, easy, in and out purchase. Everyone was helpful and made sure I was taken care of. I have bought several trucks from them in the past, I will More

by DBHASKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear you were provided with great customer service! We hope you enjoy your new vehicle and we look forward to seeing you on your next visit with us!

July 16, 2018

Fit you in for services the same day or next day. Rob has been my salesman since I first brought my vehicle in for services this year. It seems like I been knowing him forever. He makes you feel like More

by whatleya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There is another salesman that sits in the third cubicle from Rob he started working here this year. He is very nice and helpful too., Rob Goodlow
Jul 17, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Rob provided you with the best experience and customer service! We look forward to seeing you on your next visit!

July 14, 2018

Best Dealership ever!!! Eric was wonderful to work with explaining every detail down to the insurance. If I could give him 10 stars I would lol See you in three years More

by Shannie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Roundy, Steve Sanker
Jul 16, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your very kind review! We are glad Eric was able to provide you with such outstanding customer service! We hope you enjoy your new vehicle and we look forward to seeing you on your next visit with us!

July 14, 2018

Good Service but it took forever We had the car towed to the dealership on a Monday. Despite numerous calls and voice mails left for the service center, nobody called us back. Final More

by cardinal
Recommend Dealer
No
Employees Worked With
Talked to someone in service named Scott
Aug 01, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We apologize you feel you were not provided with the superior customer service our dealership strives to show our customers. We take all comments and concerns seriously. Our Service Manager, Butch Martin, has been made aware of your experience. He can also be reached at, 734-451-2110 if you would like to discuss things with him in more detail.

July 13, 2018

Great experience Very informative and helpful! I walked in not knowing what to expect and everything was explained in a way that was understandable. They were able to More

by TAYA13091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwone Bedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad you were provided with such excellent customer service and hope you enjoy your new vehicle!

July 13, 2018

Wonderful Customer Service. The employees at Dick Scott have been nothing but a pleasure to work with since my father bought his first Jeep a couple years ago. Ever since, even f More

by Compass2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Freeman
Jul 16, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new Jeep! We are so glad to have had the opportunity to work with you on your lease and hope you enjoy your new Jeep!

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