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Dick Scott Chrysler Dodge Jeep Ram
Plymouth, MI
2,368 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,368 reviews
July 12, 2018
Appointments are meaningless I was told I had a 7 am appointment for a routine recall fix that would take an hour. I arrived before 7 for the appointment. The service advisor to I was told I had a 7 am appointment for a routine recall fix that would take an hour. I arrived before 7 for the appointment. The service advisor told me that the car would be ready in less than 90 minutes. After 90 minutes I spoke to the service advisor who told me that he was waiting for a technician to start to work on my car. He couldn’t explain why I was asked to bring my car in at 7 when they hadn’t started to work on the car at 8:45. I left the dealership and they called me at 11:30 to let me know that the car was ready to pick up. So the reality is that you don’t get an appointment at Dick Scott. They get to work on your car when it is convenient to them. The customer ‘s time is not respected. The dealer works to its advantage. More
by conlonmc1
Verified CustomerEmployees Worked With
Don’t know the advisors name
July 11, 2018
Outstanding Great customer service and knowledgeable staff! My 97 ram 1500 went into the shop right away and Jeremy Bird did a great job as my technician. Thanks Great customer service and knowledgeable staff! My 97 ram 1500 went into the shop right away and Jeremy Bird did a great job as my technician. Thanks to Rob Goodlow I was promptly informed of any problems and progress with my truck. Thanks to Butch Martin I had these guys working on my vehicle. Well done! More
by sekuhary0001
Employees Worked With
Jeremy Bird, Butch Martin, Rob Goodlow
July 11, 2018
Service The service team did a great job in repairing my car. Quality work done in a timely manner. My car was ready ahead of schedule. Great job. The service team did a great job in repairing my car. Quality work done in a timely manner. My car was ready ahead of schedule. Great job. More
by jimwroe
Employees Worked With
Very professional , Rob Goodlow
July 11, 2018
Issues made right!!! xxxx happens everyone makes mistakes. It is how you handle those mistakes which makes you a good company. Butch called and apologized for the issue, l xxxx happens everyone makes mistakes. It is how you handle those mistakes which makes you a good company. Butch called and apologized for the issue, letting me know the service writer was new and could have handled the issue better. I appreciate his response and he even gave me another free oil change. Great customer service goes a long way. More
by DRENNER1983
Employees Worked With
Butch Martin, Chris Adams
July 10, 2018
oil Change During oil change in Patriot they did not even fill windshield fluid. I believe when they changed the oil in our 2017 Wrangler they damaged the roof a During oil change in Patriot they did not even fill windshield fluid. I believe when they changed the oil in our 2017 Wrangler they damaged the roof and didn’t say anything. More
by jackiemazz
Employees Worked With
Don’t remember
July 10, 2018
Buying a new truck Everyone was great and service was good. The service was fast and consistent. I would recommend Dick Scott dealership for buying a vehicle in the futu Everyone was great and service was good. The service was fast and consistent. I would recommend Dick Scott dealership for buying a vehicle in the future. More
by JILLJOSEY
Employees Worked With
July 10, 2018
Helpful and professional Was able to bring my car in for an oil change without an appointment Very helpful for a Saturday Efficient and car wash was a plus Was able to bring my car in for an oil change without an appointment Very helpful for a Saturday Efficient and car wash was a plus More
by palmbyc
Employees Worked With
Chris Adams
July 10, 2018
Donald Freeman was absolutely great! Super nice guy that was willing to help me get what I wanted in my new Jeep! Thank you, Donald! was absolutely great! Super nice guy that was willing to help me get what I wanted in my new Jeep! Thank you, Donald! More
by Skincare1
Employees Worked With
Donald Freeman
July 09, 2018
Usually love the service but My last visit I was told that add'l work needed to be done for $1100. The service person explained but did not give me a copy of what needed to be don My last visit I was told that add'l work needed to be done for $1100. The service person explained but did not give me a copy of what needed to be done. Told me that 1 part would need to be ordered. Called this morning to find out what was wrong & when I could come in and was told that they would have to look it up. The service person did not give me any paperwork on the needed repairs. I am 70 yrs old and need to know what is going on. Somebody was to call me back in a half hour so for the 1st time the service has not been as good as it always has been. Very disappointed. Trying to make plans with my Boss to get time off to get the car fixed. More
by southgateadmin
Employees Worked With
Butch Martin, Rob Goodlow
July 09, 2018
Very helpfull and no presure First time buyer, sales persone didnt presurme and he was very helpfull, a lots of options to us, beutifull trucks and vans, i will recomment this dea First time buyer, sales persone didnt presurme and he was very helpfull, a lots of options to us, beutifull trucks and vans, i will recomment this dealer. More
by JOSEZARATE3675
