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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,385 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,385 reviews

April 30, 2018

Purchase 2017 Pacifica Touring L Purchased 2017 Pacific Touring L from Alex Sky in Sales Pre-Owned Center. The vehicle was exactly what I wanted and Alex was very helpful and knowled More

by joneal05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thanks to Tim, Mgr and Steve in Business for their help., Alex Sky
May 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new Pacifica! We are glad to hear Alex provided you with excellent customer service! We hope you enjoy your new Pacifica!

April 29, 2018

Return to the dealer for another expensive repair to my vehi This Jeep Cherokee has several times required me to service the vehicle under emergency circumstances. While several of the many very expensive repair More

by rfrankr32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Comstock
May 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. We appreciate you taking the time to review your experience with us.

April 28, 2018

Easy Peasy It was a quick and easy process. I told Holly what I wanted at 9 am and came back at 3 pm, signed the papers and was on my way. More

by RISK7604
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Marks
May 01, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new vehicle! We are glad Holly was able to make your purchase experience so quick and easy! We hope you enjoy your new vehicle!

April 28, 2018

Disappointed Lack of communication after multiple attempts of trying to get an update. Repair took longer than estimated By almost 2 days. This is very inconven More

by Guest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Goodlow
Apr 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize you were not provided with the superior customer service our dealership strives to show our customers. We take all comments and concerns seriously. Our Service Manager, Butch Martin, has been made aware of your experience. He can also be reached at, 734-451-2110.

April 28, 2018

Told us it was fixed and it was NOT. Have had our van for a They had our van over a week, said it was fixed. We picked it up. It did exactly what it was doing when we took it in. They never fixed it. They could More

by MBG
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Goodlow
May 17, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We apologize for the inconvenience you are facing with your recent vehicle service. We try our best to make repairs as quickly as possible, however some repairs, such as transmission issues, can be time-consuming. Our initial repair was thought to have corrected the issue. Clearly once it left our service department it was found that it did not fix the issue. Now we are in the process of rebuilding the transmission, which unfortunately is a time-consuming repair. We do sincerely apologize for you inconvenience. We do understand being without your vehicle for any length of time is not convenient and we are working to finish your repair as soon as possible.

May 17, 2018 -

MBG responded

To me, 2 months is too long. Not to mention the only interaction has been facilitated by us, not you.

May 21, 2018 -

MBG responded

Now it's May 21, 2018 and you've had my van for almost 2 months. My daughter, who should be driving to get her hours to take Segment 2 of drivers ed still doesn't have enough driving hours because she can not legally drive the rental vehicle we have. So, not only am I inconvenienced, but my daughter's driver education training has been put on hold. This is ridiculous!

April 24, 2018

unexpected transmissions pan leak I was met by Mr. Rob Goodlow. After checking my Jeep, he was very friendly, listen to what I had to say without interruption. Parts were on hand and More

by detubek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Apr 25, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear Rob provided you with such excellent customer service! We look forward to seeing you on your next visit with us!

April 23, 2018

New Jeep I really appreciated Jacin getting a new license plate, putting a tag on it and setting up all my insurance information with my insurance company. Jac More

by Dawn_
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacin Lohman
Apr 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Jacin provided you with the best experience and customer service! We hope you have been enjoying your new Jeep!

April 23, 2018

Smooth process and hassle free Great deals and helpful staff made made the process pain free. They found the vehicle I wanted in less than a week and got me in and out More

by kingkeyes87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric roundy
Apr 24, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to earn your business and glad to hear you were provided with excellent customer service! We hope you enjoy your new vehicle!

April 23, 2018

Great Polite and professional, they told me it was going to be an hour and a half but it was way shorter (I think it was like 30 minutes) More

by banks.1820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, Rob Goodlow
Apr 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us!

April 19, 2018

The best! Don't waste time at other dealers. Dick Scott has the best vehicles, sales people and deals you'll find anywhere. When westborne told me the deal I More

by mpfalis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwone Bedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to work with you again on your recent vehicle purchase. We appreciate you taking the time to comment about your experience at our dealership and hope you enjoy your new vehicle!

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