Dick Scott Chrysler Dodge Jeep Ram

Excellent Customer Service Moto I can go on and on about this place. But first I'll start with Eric over at Dick Scott of Plymouth. He has always treated us as we are part of their I can go on and on about this place. But first I'll start with Eric over at Dick Scott of Plymouth. He has always treated us as we are part of their dealership family. When our Chrysler 300 got totaled in the flood this past summer he and Jason went above and beyond to help us. I am going to go above and beyond to write this review! I am a sales manager and have been in the customer service/sales industry for as long as I can remember and I know that a compliment goes a long way and sometimes excellence should be and must be recognized. Eric consistently exceeds meeting the needs, expectations, and wants for our families vehicles. My husband finds any excuse to go see everyone at the dealership. He's to a point where he wants to trade in our leases every six months. This dealership definitely is an example of excellence especially when you have an employee like Eric. Thanks for everything! We have and will continue to recommend you guys to our family and friends. More

Holly Marks will treat you right! What a wonderful experience it is to work with someone who treats you like family. She will work with you and take her time to find the best deal that What a wonderful experience it is to work with someone who treats you like family. She will work with you and take her time to find the best deal that will work for you. She treats you with respect and does not use high pressure tactics. She really cares about her customers. How pleasant and refreshing. Thank you so much Holly. More

Holly Marks hits the mark!!! Whether you know exactly what you want or you don't, Holly Marks is the only one to see! Holly will find you the best deal. She treats you as if you Whether you know exactly what you want or you don't, Holly Marks is the only one to see! Holly will find you the best deal. She treats you as if you're family, and really cares about her customers! No pressure, and she took the time to work with us. Holly is an all around classy broad! Bought 2 new vehicles on Saturday, picked them up Monday, and she was already following up on Wednesday to make sure all was well! We can't thank you enough Holly!!! I look forward to the next new car down the road! More

Holly Marks = Outstanding....And let me tell you why: Holly Marks was the perfect sales person for me because I was the "indecisive with limited funds" type of customer. She worked with me without resorti Holly Marks was the perfect sales person for me because I was the "indecisive with limited funds" type of customer. She worked with me without resorting to a hard sell tactic and instead, it was a welcomed education along the way. There is a difference between educating the customer and deceiving the customer. (This was the first time, ever, I have experienced up front pricing and no hidden extra amounts added in at the 11th hour like so many dealerships have in the past.) The age we live in has a customer's discriminating taste being molded and influenced by so much information that is available at our fingertips. Potential buyers are already walking through the door armed to the teeth with what they "think" they know. Me? Guilty. However, a good sales person knows how to bridge that taste and information and turn it into honest working knowledge. Holly's demeanor can pull this off because she has a knowledgeable and no nonsense approach that is refreshing. Simply put, Holly nailed it. She was patient instead of pressuring, she was flexible instead of being annoyed and she was honest instead of telling you what you want to hear just to make a sale. Integrity. Character. Honesty. Core values that, unfortunately, are easily lost in the sales industry. Holly truly believes in the product she sells and she believes in being above board, across the board. It was a pleasure to work with her and I would highly recommend, no, make that, insist, that others seek her out when doing business at Dick Scott. More

Trust and Kindness I have been buying cars since the late 60s, this was the most plesant, I didn't feel pressured or pushed aside. THANKS HOLLY MARKS. I have been buying cars since the late 60s, this was the most plesant, I didn't feel pressured or pushed aside. THANKS HOLLY MARKS. More

Holly Marks I purchased a new Chrysler 200 S from Holly. I've purchased 13 new cars in my life from various different companies and this was by far the easiest ca I purchased a new Chrysler 200 S from Holly. I've purchased 13 new cars in my life from various different companies and this was by far the easiest car buying experience I've ever had, Holly is a class act, I will never buy a car from anyone else, I'm a customer for life. More

Poor Communication Brought in 2009 Dodge caravan for stalling while driving problem, TIPM was bad, (huge Chrysler probelm) given verbal estimate of $986.00, never recei Brought in 2009 Dodge caravan for stalling while driving problem, TIPM was bad, (huge Chrysler probelm) given verbal estimate of $986.00, never received a written estimate as required by Michigan law, gave ok to proceed over the phone, charged $1009.00 (no big deal) ,asked for return of parts was told there would be a core charge which was not shown on invoice. I am wondering if re-man part was installed? Would bring an attorney to read all docs and understand Michigan law before service here. More

Remarkable Professionalism at Dick Scott in Plymouth Thank you to Chris Thomas and the staff at Dick Scott. The staff at Dick Scott were so friendly, I felt I was part of the "family". I had the greate Thank you to Chris Thomas and the staff at Dick Scott. The staff at Dick Scott were so friendly, I felt I was part of the "family". I had the greatest experience at Dick Scott in my 28 years of buying cars. I will definitely refer family and friends to try Dick Scott and ask for Chris Thomas. Chris went above and beyond all expectations in looking for a mini-van for me and listening to my requests in purchasing a mini-van. I did not physically meet Chris until I purchased the van two days after talking with Chris. I am one very satisfied first time buyer of a Chrysler Dodge Jeep vehicle. You are the best! More

Worst service Service dept had my car for a week, $348 charge for a job that was not done correctly. Butch refused to resolve the problem and said "WE FIXED YOUR PR Service dept had my car for a week, $348 charge for a job that was not done correctly. Butch refused to resolve the problem and said "WE FIXED YOUR PROBLEM, IM DONE DEALING WITH YOU, ILL BE IN MY OFFICE!!" Rude and unprofessional man. I will never recommend or be back. Had to take to another mechanic who said it was the worst job he's ever seen! Contacted the local police for theft for paying for services not done & also the BBB More

Great Experience Process was quick and painless. David quoted us a great price but we insisted on looking around just to be sure. We called back later and he told th Process was quick and painless. David quoted us a great price but we insisted on looking around just to be sure. We called back later and he told the price still stood and we jumped on it. More